Customer Service Agent
Resume:
Kimakra Nealy
“Customer service agent”
N. Lauderdale, Florida 33068
Phone: 239-***-****
Professional statement
Obtain employment with a professional company and to experience security and growth and to maximize and develop new skills that will benefit the organization.
Work Experience
Fulfillment Associate
Amazon - Opa-locka, FL
November 2018 to December 2024
Ops center, logistics, specialty, and customer fulfillment
Senior Merchandiser
CARTS SOLUTIONS - Las Vegas, NV
May 2018 to March 2021
Work as a liaison training new members for grocery reset teams. Visit several locations on a monthly cycle. Read POG, verify shelf measurements, prices, product list for purposes of completing set details and changes. Set breaks times and verify daily check in and out of coworkers. Review completed resets by other members and make necessary adjustments. Stored and removed overstocked in stockrooms. Maintain work ethics, accuracy, and speed in a customer service friendly environment.
Team Member
Amazon Sortation Center - Doral, FL
July 2016 to April 2018
Joined team members in building pallets for outbound staging; Carried products via pallet jacks to designated stations; Scanned data entry bar codes for delivery and tracking purposes; sorted and picked products in high volume capacity whenever necessary.
Customer Service Rep
Chewy.com - Davie, FL
April 2017 to June 2017
Assisted online customers with their orders via phone call, chat, and email; Offered written and verbal solutions with other facilities whenever necessary; Made adjustments to customer accounts; Prompted customers on correct policy and procedures.
Customer Service Agent
Inktel Communications - Miami, FL
March 2016 to March 2017
Call center support for a large online retailer; provided online support and customer
retention by confirming the status of refunds and returns. Escalated call tags for scheduling with major ground carriers and freight companies to replace or return items to shipper. Provided resources to customers with financial issues related to fraud; Posted credits and adjustments to the accounts of continuing customers with retention related issues; Placed new orders for customers with specific needs by request.
Merchandise Team Lead
Footprint Retail Services
July 2013 to December 2015
Reset displays to introduce a new brand or promotional set of products. Conduct standards of a client to drive sales; Met the demands of consumer-related needs in a macro-industry; Categorized and evaluated shelf maintenance and inventory integrity for pre-auditing purposes. Ensured company mission, policy, and commitments were being exhibited by all employees under my supervision.
Customer Service – Temp
Teleperformance USA -Margate, FL
February 2013 to June 2013
Provided direct marketing, upsells, customer service, corrected problems, issues, or misunderstandings with products and pricing; Uploaded customer concerns with product repairs by scheduling appointments and connecting them or by interacting with the appropriate department. Cancelled or made adjustments to existing accounts. Uploaded payments and created new accounts.
Registration Manager
Accurate Event Group- Davie, FL
August 2012 to May 2014
Coordinated and trained team members to perform client services at a variety of special events throughout the year. Maintained and verified employee sensitive information for payroll purposes. Scanned and validated the clients/customers personal information to ensure a secured transaction of documentation during special events.
Marketing Assistant Specialist
Florida Home Improvement Associates - Fort Lauderdale, FL
January 2010 to July 2012
Two and a half years of excellent communications skills applied towards customer service and customer satisfaction. Travel as an employee of a third party affiliate to 18 locations. Competitively offering product demonstration when necessary with over 1,000 clients each month; built strong relationships with returning customers.
Purchasing Staff Support
Synergy Labs - Fort Lauderdale, FL
November 2006 to December 2009
Made quality assurance assessments and maintained agenda for employees within my department. Collected, sorted, and verified purchase orders daily from hundreds of accounts receivable through emails, website, faxes, call-ins, and postal mail. Ensured, corrected, and confirmed the purchased orders status daily with all current vendors. Strategized all account priorities using MS Excel and Word and provided verbal and written solutions when necessary.
Key Skills:
Microsoft Office: Intermediate Excel, Word, Outlook, Power Point, Data Entry 10-key & Typing (40wpm).
Warehouse Digital Data:
Collections and Solutions
Group Management:
Meetings and direct messaging
Education
BA
Florida Atlantic University
2005
Skills
Product demos
Cold calling
Search engine optimization (SEO)
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