Customer Service Support

*** ******* **** ** ***, WARNER ROBINS, US, ***** •

**********@*****.*** • 478-***-****

YIKEIRRIA WESTBERRY

Customer Service/ Customer Support Representative

PROFESSIONAL SUMMARY

Detail-focused Customer Support Representative with a solid 5-year track record of optimizing customer interaction and inventory management. Highly skilled in CRM platforms and team collaboration tools, ensuring precise data management and robust customer relationships. Committed to continuous improvement through effective problem-solving and communication. EMPLOYMENT HISTORY

MATERIAL HANDLING Jun 2024 - Nov 2024

Frito-Lay Warehouse Kathleen, GA

DATA COLLECTOR Mar 2022 - Jul 2023

Perdue Farms (Cook Plant) Perry, Ga

CALL CENTER REPRESENTATIVE Apr 2024 - Jun 2024

Conduent Remote

CUSTOMER SERVICE ASSOCIATE May 2020 - Nov 2021

Walmart Americus, Ga

CALL CENTER REPRESENTATIVE Feb 2019 - Jan 2020

TLC Associates Americus, Ga

EDUCATION

HS DIPLOMA Aug 2012 - May 2018

Macon County High Montezuma Ga

MEDICAL ASSISTANT Jan 2024 - Sep 2025

Ultimate Medical Academy Clearwater Florida

ADDITIONAL INFORMATION

PROFESSIONAL ACHIEVEMENTS

• Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

• Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques

• Actively maintained and updated customer accounts in HubSpot

• Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 19% Pioneered improvements in warehouse processes, boosting efficiency Partnered with logistics, refining inventory management Conducted regular quality checks, safeguarding product integrity Enhanced decision-making by collecting and analyzing data. Reduced processing time by improving data collection efficiency. Maintained data integrity through meticulous validation. Steered new methods for high-volume inquiries, boosting efficiency Set new team productivity benchmarks

Fostered cross-functional team relationships for seamless issue escalation and resolution Revitalized customer service experience, curbing wait times Instituted training modules, bolstering team synergy and output Rectified complex challenges, maintaining high service benchmarks Guided new entrants, accelerating onboarding

Resolved issues to enhance customer satisfaction

Enhanced team dynamics through performance metrics Implemented accurate follow-up practices

• Actively worked to display a courteous and empathetic attitude to customers, resulting in a net promoter score over 40 SKILLS

Conflict Resolution, Customer Retention, Technical Support, Product Knowledge, Active Listening, Multitasking, Time Management, Customer Engagement, Problem Solving, Empathy, Team Collaboration.

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