Customer Service Representative

Trachelle Gilchrist

*********.*@*****.*** 706-***-**** Columbus, GA

SUMMARY Seeking a Customer Service Representative role with 5 years of experience in customer support and a demonstrated history of providing the ultimate in customer service. Skilled in handling high-volume support center environments, including remote schedule adaptability. Excelled in resolving customer inquiries and issues, ensuring satisfaction and service excellence.

WORK EXPERIENCE Ankerpak Columbus Ga

Picker/packer/warehouse Feb 2024 - Sep 2024

• Efficiently selected and packaged customer orders for shipment, ensuring accuracy and quality control while maintaining a clean and organized warehouse environment at Ankerpak.

Uber Columbus, GA

Rideshare Driver Jan 2023 - Jan 2024

• Delivered clients to their destinations promptly by utilizing efficient routing strategies.

• Assisted passengers with the loading and unloading of their personal belongings to ensure a seamless travel experience.

• Maintained vehicle cleanliness and conducted regular maintenance checks to uphold a high standard of service.

TSYS Total System Services Columbus, GA

Customer Service Representative Oct 2018 - Jan 2022

• Addressed customer inquiries and concerns through multiple communication channels, ensuring timely and effective resolution.

• Resolved issues and complaints, maintaining a focus on customer satisfaction and service excellence.

• Handled high volumes of inbound and outbound calls, demonstrating strong organizational and multitasking skills.

Circle K Columbus, GA

Store Associate Mar 2018 - Sep 2018

• Managed inventory levels and restocked shelves, ensuring product availability and maintaining store presentation.

• Provided customer assistance by offering product insights and information, enhancing the overall shopping experience.

Afni Opelika, AL

Customer Service Representative Feb 2017 - Mar 2018

• Addressed customer inquiries and concerns through multiple channels including phone, email, and chat, ensuring timely and effective resolution of issues.

• Handled high volumes of inbound and outbound calls, maintaining composure and customer service quality under pressure.

Alatrade Foods Phenix City, AL

Deboner Feb 2016 - Jan 2017

• Expertly deboned and trimmed cuts of meat, ensuring precision and adherence to quality specifications.

• Conducted thorough quality control checks, identifying and addressing product defects to maintain high standards of product excellence.

McDonald's Vidalia, GA

Crew Member Jan 2015 - Jan 2016

• Prepared and cooked food items adhering to defined recipes and quality standards, ensuring customer satisfaction through consistent culinary execution.

• Managed order taking and payment processing efficiently while maintaining exemplary standards of cleanliness and hygiene in kitchen and dining areas. EDUCATION Southern New Hampshire University

Bachelor of Applied Science, Healthcare Administration Columbus, GA

Columbus Technical College

GED

Columbus, GA

Jun 2017

Strayer University

Some college, Business Administration

Columbus, GA

Aug 2018

CERTIFICATIONS Driver's License

Food Handler Certification

SKILLS Live Chat • Cold Calling • Pos • Account Management • Quality Control • Technical Support

• Help Desk • Delivery Driver Experience • Driving • Microsoft Powerpoint • Communication Skills • Computer Operation • Data Entry • Troubleshooting • Telemarketing • Negotiation • Merchandising • Inside Sales • Customer Service • Sales • Organizational Skills • Effective Communication • Interpersonal Skills • Time Management • Proficiency In Google Workspace

• Remote Work Experience

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