Customer Account Service Delivery

Nargis Shahzadi

Date of birth: **/**/**** Nationality: Pakistani Gender: Male Phone number:

+92-306******* (Mobile) Email address: ***********@*****.*** Address: Moh Bawa Shah Latif Bhera, The Bhera,, Sargodha, Pakistan (Home) I am a dedicated and results-driven finance professional with a Master of Commerce (M.Com) from the University of Sargodha and over two years of experience in customer account management and service delivery. My expertise lies in analyzing financial accounts, resolving customer concerns, and providing tailored financial solutions. I am passionate about achieving excellence in client satisfaction, evidenced by a proven track record of enhancing service quality and customer retention.

With strong communication skills, a proactive mindset, and the ability to thrive under pressure, I excel in dynamic environments. I am eager to leverage my knowledge and experience to contribute to organizational success and personal growth in the financial sector.You can provide a description of yourself here... 01/02/2022 – CURRENT Bhera, Pakistan

CUSTOMER ACCOUNT OFFICER (CAO) KHUSHHALI MICROFINANCE BANK LIMITED Managed and analyzed customer accounts to provide optimal financial services. Delivered exceptional service, improving customer satisfaction. 01/09/2021 – 01/02/2022 Bhera, Pakistan

CUSTOMER SERVICE OFFICER (CSO) KHUSHHALI MICROFINANCE BANK LIMITED Assisted clients with financial transactions and inquiries. Resolved customer concerns efficiently, ensuring high retention rates. 23/08/2017 – 06/10/2017 Bhera, Pakistan

INTERNSHIP BANK OF PUNJAB (BOP)

2016 – 2017 Sargodha, Pakistan

MASTER OF COMMERCE (M.COM) University of Sargodha

Website www.uos.edu.pk Level in EQF EQF level 7

2013 – 2015 Sargodha, Pakistan

BACHELOR OF COMMERCE (B.COM) University of Sargodha Website www.uos.edu.pk Level in EQF EQF level 5

Mother tongue(s): URDU PANJABI; PUNJABI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH B2 B2 C1 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user ABOUT ME

WORK EXPERIENCE

EDUCATION AND TRAINING

LANGUAGE SKILLS

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