Customer Service Brand Ambassador

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

MICHAEL MAXMILLIAN

LEGARDYE

M

L

Flint, MI 48507, 496-***-****, ******@****.***

Enthusiastic Brand Manager skilled in customer service. Offering strong organizational and communication skills. Creative problem solver and flexible team player remaining poised in busy environments.

Enterprising Brand Ambassador with [Number] years of experience building and optimizing brand awareness. Establishes strong relationships with strategic partners and vigorously promotes company products and services. Researches and understands competitive offerings and total industry trends and proposes informed marketing directions.

• Proficient at client retention • Able to manage & execute • Spear heading sales events

• Leveraging business • Building Relationships • Multiple projects

• Simultaneously • Business growth • Customer engagement Freelance Artist/ Brand ambassador June 2018 - March 2021 Estee lauder for Neiman Marcus Dallas, Texas

• Achieved sales goals through established sales techniques and creative communication skills.

• Uncovered brand advocacy opportunities by engaging, educating and befriending customers.

• Collaborated with team members to align department goals, processes and procedures. Intermodal Account Executive July 2017 - April 2019 Tula Beauty Dallas, Texas

• Locked in clients by providing expert advice and detailed overviews of service benefits.

• Created and delivered effective presentations to individuals and groups of potential clients.

• Boosted revenue by cross-selling add-on service plans with existing customers. Counter Manager June 2017 - July 2018

Lancome, Garland, TX

EDUCATION

ADDITIONAL INFORMATION

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices

•

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires

• Greet customers and ascertain what each customer wants or needs. Cosmetics Consultant May 2015 - May 2017

Bare Mineral Dallas, TX

Sales and education consultant specializing in education, demonstrations, and sales growth - Partnering with brands and retailers for in-store demonstrations -Created and implemented plans with store management teams to execute brand events -Directly responsible for training store teams on brand specifics and -selling strategies - Skilled in assisting customers, providing knowledgeable consultations & demonstrated applications at the same time -Brand partners include; Bare Minerals, Estee Lauder, Lancome, La Mer,

•

• Murad

Resident Makeup Artist March 2014 - April 2016

Nordstrom, La Prairie Dallas, TX

Served as a personal beauty consultant to ensure store environment delivered a luxury shopping experience for clients -Grossed $103 million in sales, exceeding 6 month goal by $55 million thus attaining highest floor sales -Established new client base for all beauty lines as well as maintained and managed current book of business -Operated on trend as a level 4 pacesetter; tripling personal goals for all

•

Promoted brand products and provided in-store demonstrations to boost sales and customer retention.

•

Bachelor's Degree - Merchandising & Design Engineering Columbia College - College of Arts & Sciences, Chicago, IL GPA: 3.8

AWARDS, 3rd Nationally in Sephora NARS campaign, 125% to plan Team ranked 2nd nationally in Sephora launch of Marc Jacobs, 130% to plan Elevated Lane Bryant store from Gold to Diamond status by increasing sales revenue 25% Led region 3 consecutive quarters in sales with, March 2013 - January 2014 -Directly responsible for supporting manager in operational priorities & related functions as Assistant Manager - Proven track record in educating store personnel on the worlds of beauty - Lead cast member in the NARS selling campaign to 3rd in the nation by exceeding 125% of sales plan - Supervised retail environment tactfully & worked attentively to ensure customers' shopping experience was positive - Administered employees' work schedules, performance evaluations, and

•

performance metrics - Guided team in exceeding Marc Jacobs product launch sales by 130% in one day; 2nd only to New York - Analyzed store sales objectives daily & communicated clear action plans to sales team to optimize results - Maintained merchandise standards in order to aid fascinating shopping experiences for targeted market - Boosted products sale by 25% by cross-selling, probing, & assumptive selling - Obtained expert level knowledge of strategies to retain existing business & ensure new growth opportunities -Successfully implemented integrated marketing plans which resulted in increased customer base and store revenues - Ensured all training & education occurred for all Sephora staff was maintained & up Sephora, Dublin, OH — Lead Product Consultant September 2009 - March 2013 - Managed store operations for the company during leadership reorganization - Helped store increase customer base by 19% in 6 months by providing excellent customer services & obtaining repeat referrals & positive survey responses -Responsible for supporting store operational priorities & functions as needed -Demonstrated reliable ability to conduct periodic inspections & ensure the maximization of the visual presentations Lane Bryant, Kansas City, MO — 3rd Key Manager September 2006 - May 2009 - Worked as a team member to ensure store environment delivered a fashion focused Lane Bryant experience for guests -Increased sales revenue by 25% which contributed to store elevating from Gold to Diamond status -Acknowledged by management for my performance which lead to a promotion -Responsible for proper floor displays & merchandising to meet brand standards -Acted as subject matter expert in advising clients on how to polish & furnish wardrobes for specific occasions Victoria's Secret, Auburn Hill, MI — Sales Associate September 2004

- March 2006 -Displayed general knowledge of all Victoria's Secret categories -Led region 3 consecutive quarters as a result of utilizing cross-selling techniques, up-selling, and negotiating ROI - Led team for 3 consecutive sales campaigns in building customer loyalty by opening Victoria's Secret Angel cards -Recognized by management for strong familiarity with business processes & procedures which lead to a promotion j-Supported team as a lead in maintaining backroom & under stock, including both merchandise & non-merchandise

Contact this candidate