Customer Service Data Entry
Resume:
Robin KRONMILLER
Lancaster, OH *****
*******************@*****.***
Results-driven dispatcher and driver with 12 years of experience providing exceptional customer service and support to clients with disabilities. Proficient in administrative tasks, including data entry and office management. Possess certifications in CPR, First Aid, and AED, as well as experience with HIPAA regulations. Skilled in caregiving, communication, and supervising experience. Work Experience
DSP (Direct Support Professional)
Lend A Hand/ViaQuest-Lancaster, OH
December 2023 to August 2024
Giving direct support care to individuals with disabilities helping them with day-to-day living, helping to keep them on task, helping with errands, however, I currently work third shift so my duties pretty much consists of paperwork and keeping tabs on the client as he is up every couple of hours using the restroom, and he needs eyes on at all times.
• Provided compassionate and personalized care to disabled clients in their homes.
• Assisted clients with activities of daily living.
• Ensured a safe environment for clients by identifying potential hazards and taking appropriate measures to prevent accidents
• Prepared nutritious meals according to dietary restrictions.
• Managed household tasks such as light housekeeping, laundry, and grocery shopping for clients
• Provided companionship and emotional support to alleviate feelings of loneliness or isolation
• Maintained accurate documentation of client care activities, including daily progress notes and incident reports
• Adhered to HIPAA regulations regarding client confidentiality at all times
• Administered medications under the supervision of a nurse or physician
• Responded promptly to emergencies or urgent situations requiring immediate attention
• Promoted independence by encouraging self-care activities whenever possible
• Demonstrated empathy towards clients' emotional well-being while maintaining professional boundaries
Dispatcher/Customer Service
City of Lancaster-Lancaster, OH
February 2021 to December 2023
Providing customer service within the dispatch office as well as answering phones, answering drivers over the radio, scheduling rides and handling the evening deposit.
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries.
• Utilized computer software systems to input data regarding driver logs.
• Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
• Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
• Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact driver pickup times.
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone.
• Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
Driver
City of Lancaster-Lancaster, OH
June 2021 to May 2023
I also worked for this company from 2012 to 2015 as a driver full-time working in customer service providing exceptional service to our clients and getting them to their destinations in a safe and courteous Timely manner.
• Maintained a clean driving record with zero accidents or traffic violations
• Followed all traffic laws and regulations to ensure compliance and prevent accidents
• Performed routine vehicle inspections before each trip to identify any maintenance issues or potential hazards
• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
• Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
• Completed daily pre-trip inspections according to DOT regulations
• Implemented defensive driving techniques resulting in an accident-free record over 40 years of driving experience
Resident Assistant
Lutheran Social Services ohio-Lancaster, OH
May 2018 to January 2021
Overseeing different programs such as the homeless shelter, the veterans shelter, the mental health shelter and sober living.
• Provided daily care and support to residents in a residential facility
• Supported residents in participating in recreational activities and social events
• Maintained a clean and safe living environment for residents by performing housekeeping duties
• Provided emotional support and companionship to residents on a daily basis
• Responded promptly to emergency situations or medical crises, following established protocols
• Managed inventory of medical supplies and equipment, ensuring an adequate stock at all times
• Attended training sessions on topics such as infection control procedures and emergency preparedness
• Demonstrated empathy, patience, and understanding when interacting with residents who had cognitive impairments or behavioral challenges
• Served as an advocate for resident rights while respecting their privacy and confidentiality
• Participated in team meetings to discuss resident progress, concerns, or changes in care plans Education
Freshman in Medical Billing & Coding
Bryant & Stratton College-Online - Remote
September 2024 to Present
Associate's degree in Law
Post University - Iowa
March 2013 to May 2015
Skills
• Customer service (10+ years)
• Supervising experience (10+ years)
• Typing (10+ years)
• Live chat (10+ years)
• Security (10+ years)
• Front desk (10+ years)
• Personal assistant experience (10+ years)
• Driving (10+ years)
• Medical terminology (1 year)
• Computer skills (5 years)
• Organizational skills (10+ years)
• Data entry (5 years)
• Administrative experience (5 years)
• Microsoft Excel
• Microsoft Word (5 years)
• Communication skills (10+ years)
• Sales (10+ years)
• Phone etiquette (10+ years)
• Time management (10+ years)
• Bilingual
• English (10+ years)
• Medical office experience
• Microsoft Office (5 years)
• QuickBooks
• Developmental Disabilities Experience (10+ years)
• HIPAA (10+ years)
• Office Management (5 years)
• Caregiving
• Hospital Experience
• Senior Care
• Infection Control Training
Certifications and Licenses
Driver's License
January 2023 to January 2027
O.P.A.T.A
June 1981 to Present
First Aid Certification
March 2024 to March 2026
CPR Certification
March 2024 to March 2026
AED Certification
March 2024 to March 2026
Contact this candidate