Office Manager Child Support
Resume:
ANNE MARIE HERMAN
**** ********** ***, *******, ** 53719
*******@*********.***
PROFESSIONAL SUMMARY
Written and Published/Author of Books Below
Cookbook: Anne Marie’s Family Favorite Recipes with a Caribbean Twist
Positive Affirmation-Fear no More, Some Suggestions to Reverse Type 2 Diabetes Memoir
Protect the Brain with Meningioma Surgery.
Memoir writing classes taken at MATC in 2020
MATC for memoir writing classes, and memoir writing with Publisher, Authorhouse, Solutions, 2021.
EXPERIENCE
State Bureau of Fiscal Services
Madison, WI
Lead Worker from 1985-1997
State Bureau of Fiscal Services worked with lead accountants on forecasts and worksheets and worked with billing coordinators in every aspect of collecting money for the state. Consultant for the Department of Revenue for many years, collecting information on clients in the institutions.
Worked with lead accountants’ year-end reconciliation to provide statements to the Department of Administration. Assisted General Accounting with sorting and matching Community Aids System checks. Assisted Pre-audit with error reports by providing the types of errors sent or received. Worked on supplemental rush checks to DOA to meet deadlines.
Contacted state agencies regarding the error percentage received, using Excel and Microsoft Word.
Assisted on interview panels sending out letters to the applicants, and prepared questions for the interview panel. Upon arrival of applicants, tested for grammar, spelling and punctuation, and aided in the candidate selection process.
Worked on Billing child support payments and corresponded with county child support agencies by letters, and used Microsoft Word. Transcribed cassettes from staff to generate reports, letters, and memos.
Worked on Access database to create lists for management and bureau which contained officers and members from different states.
Printed mailings from the Access database to provide management with a count for each mailing, cost and to reimburse the state.
Used mailroom equipment to generate reports. Assisted the Legislative Audit Bureau with pulling files. Assisted file room with sending records to the State Record Center and keyed all information using the Excel database to record. Also pulled boxes from State Record Center by providing the appropriation number and returned the boxes to the State Record Center.
State Lab of Hygiene 11/2004 to 06/2010
University of Wisconsin, 465 Henry Mall, Madison, WI
Office Manager/Site Manager
Purchased medical supplies for staff, doctors, and units, by calling various medical companies in Madison.
Worked on the Great Plains system to generate crystal reports with releases to pay invoices.
Audited all logs received, and statements from the US Bank and audited reports from purchasing agents for correct department codes. Collected and processed cardholder charges from Accounting Services biweekly to document purchasing card expenses for the reporting period. Entered and matched current invoices to purchase orders with appropriate releases. Implemented policies to reduce cost and estimate. Made sure that the University did not pay tax on invoices. Ensured transaction logs were submitted by the predetermined deadline and complied with the State of Wisconsin and UW Purchasing regulations. Served as Procurement Card Site Manager by maintaining a current balance of the funds remaining on each department. Worked with lead accountant to keep current grant codes up-to-date, and to obtain signature of administrator for transferring of funds.
Entered and matched current invoices to purchase orders. Signed up new cardholders for upcoming training sessions conducted by Accounting Services, provided dates, times, locations, and websites to sign up, and further explained what the Wisconsin State Laboratory of Hygiene policies and procedures were on procurement cards.
Worked closely with staff and assisted with card issues. Created slide shows in PowerPoint for cardholders' use. Checked summary reports on WISDM to verify departments and expiration dates of grant funds.
Maintained a list of current grants at the Wisconsin State Laboratory of Hygiene to keep track of expiration dates by Purchasing Agents.
Kept detailed records of equipment problems and reported irregularities to the supervisor.
State of Wisconsin July 1999 through June 30, 2001
Division of Public Health – Bureau of EMS and Injury Prevention
Program Assistant 2 – Lead Program Support/Office Manager
Provided administrative support to the Injury Prevention Section Chief, Epidemiologist, Emergency Medical Services for Children Coordinator, Department of Emergency Management Coordinator, Licensing Section, and other staff within the bureau. Diplomatically interrupt meetings to get managers out to other business dealings.
Collected timesheets from staff, and verify hours of work, leave calculation, and supervisor approval. Audited all timesheets. Arranged conference registrations, and collected fees from attendees. Created various lists and brochures for handouts. Monitored payments and set up a database for payments received.
Corresponded with speakers to inform them of travel and meeting arrangements. Completed travel expense reports for speaker’s reimbursements. Made flight reservations for other staff attending conferences.
Worked with accountants at the hotels. Prepared paperwork for attendees. Scheduled meeting rooms, food, and audiovisual needs. Transcribed dictation from the director and staff while they were standing to dictate.
Reserved breakout rooms at various hotels in the Madison area, signed contracts with these businesses, selecting food for lunches and breaks for approximately one year.
Reserved equipment to be used at the conference sights. Provided meal counts to the hotels. Made room reservations for presenters, speakers, doctors, and, any other special accommodations as necessary.
Scheduled training registrations, conferences, and meetings/arranged night reservations, travel, and lodging requests.
Ordered supplies using several procurement cards and paid bills using different appropriations numbers. Maintained blanket purchase orders for Emergency Management and monitored balance to prevent overdraft. Rechecked travel voucher calculations adding appropriate coding. Maintained budget and fiscal records to track and monitor Injury Prevention expenditures. Developed newsletter for the Bureau, and entered Emergency Medical Technician-Basic and EMT-Refresher course registrations on the EMS2000 database.
Act as Fleet Car Program Manager by requesting vehicles from the fleet, and monitored usage by employees at Public Health. When a vehicle was not available, requested a non-available slip so that employees could claim mileage from their vehicle usage.
Burlington Coat Factory
May 31, 2022, to September 26, 2022
Sales Associate
Sell goods and services to customers. Be part of a team culture that values diversity, and work hard as a team. As a retail professional, work in stores, where they do everything from helping customers select merchandise to processing payments. Sales associates perform the following tasks:
Recommend solutions and talk to customers, assessing their needs and desires and recommending appropriate solutions. May need to become a subject matter expert on the merchandise you sell to provide practical suggestions that meet customer’s requirements.
To excel as a retail sales associate, you cultivate the following skills:
Basic understanding of math to handle transactions and process payments accurately. As a retail sales associate, you typically use automated cash registers or point-of-sale systems to calculate totals. However, you may need to count bills and coins when providing the change in cash.
Since retail sales associates will talk with customers frequently, interpersonal communication skills are essential. To succeed in this role, you should know how to listen to others carefully and provide helpful responses to questions about customer needs. Because sales associates answer questions and handle problems, mastering the fundamentals of customer service will also help in your role. To provide excellent customer service, you should understand how to evaluate customer issues, provide satisfactory resolution, and respond effectively to client requests. To sell goods and services to customers, sales skills are critical. As a retail sales associate, it can help to learn conversational tactics to persuade customers to make purchases. Make customers feel welcome and comfortable, a positive outlook is crucial in the retail industry. To excel in a retail sales associate role, you should understand how to create an optimistic retail environment and how to help customers meet their needs or resolve issues confidentially. Retail sales associates typically work in stores and shops, where they interact with customers on the sales floor. The year-end holiday season tends to be the busiest for retail associates.
Front End Courtesy Clerk 9/26/22 to present
Pick N’ Save,
3010 Cahill, Fitchburg, WI 53711
A front-end clerk at Pick N Save is responsible for providing excellent customer service by greeting customers, bagging groceries, and handling cash transactions. I assist customers with any questions they may have and help locate products in the store. A Zebra handheld equipment is used to locate inventory for customers and do Fresh Start trainings every day to keep up with Pick N Save work, rules, and priorities. When the store is not too busy as Front-End Clerk, I do the facing of inventories on shelves and report the items that cannot be located, are not in inventory anymore/or inform the supervisor or the person responsible for ordering goods or supplies.
Engages customers by greeting them and offering my assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.) with Operations.
For legalized purchases, of alcohol or tobacco, Front End Courtesy Clerk, assists minor employees by scanning items and document the customer’s information.
Anne Marie is a hard worker and is reliable. She has expert skills. Anne Marie helped another associate on her job who had chest pains and she contacted the Human Resource staff for help, and was taken to urgent care and was treated. While the associate was waiting for a ride Anne Marie gave tums to the employee and water. When the employee came back to work three days later, she thanked Anne Marie and told the other associates what happened at the urgent care.
EDUCATION
Associate in Science: Secretarial Studies: El Paso Community College 1971-1973
Madison Area Technical College, Human Resources Certificate
Classes: Wage, Salary and Benefits Administration, Employment Law, Labor Relations, Introduction to Human Resources 2002-2004
Thesis: On becoming a secretary.
Attended MATC and participated in memoir writing classes, and attended podcast training from Authorhouse Solutions self-publishing company.
Have a certificate from Madison Area Technical College in Human Resources, and have taken Fundamentals of Speech Writing, and communication skills. Also took a Sociology class at MATC.
Management certificate at UW Stevens Point with the Conservation Corp – leadership training and Org charts.
Volunteered at PBS Wisconsin for the past 16 years doing various tasks.
Volunteered at St. Maria Goretti Church, religious education co-teaches, and ushered in church’s mass and other functions.
Worked as a Private School Teacher, at Kenley’s College – Castries, St. Lucia
Maintained a sample book of forms for staff to view to complete their work before presenting it to management.
Created lots of Performance Planning and Development for management and employees to review.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales where professional with a track record of driving increased sales, improving buying experience, and elevating the company profile with the target market.
Created PowerPoint Slide presentations for cardholders. Provide Procurement Card expertise and maintained records on hand.
Financial Specialist/Site Manager who kept track of cards used for the month through Accounting Services
Maintained a sample book of forms for staff to review to complete their work before presenting it to management.
Created access files for management use, maintained lots of PPDs for management and for employees to review.
ASSOCIATION: Caribbean Association of Madison member and former treasurer for two years term.
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