Data Entry Customer Service

Professional Summary:

Detail-oriented administrative professional with extensive experience in customer service and office support. Skilled in communication, client relationship management, data entry, and general office tasks, ensuring effective and efficient service on collaborative, customer-centric teams. Proven ability to assess needs, coordinate services, and maintain accurate records.

Core Competencies:

●Incoming/Outgoing Call Management

●Client Intake/Data Entry

●Teamwork

●Cultural Competence

●Effective Communication

●Complaint Resolution

●File Management

●CRMs

MS Office

Education

High School Diploma

Les Cheneaux Community School MI

Work Experience

Secretary November 2022 - Current

Bobby Lee Lawncare Fort Worth, TX

Assist with internal communications, facilitating workflow and coordination between customers and lawn crew.

Support various administrative task as needed.

Managing weekly schedules for the lawn crews.

Secretary (Paid Internship) February 2024 - March 2024

Unique HR Fort Worth, TX

●Assisted with internal communications, facilitating workflow and coordination between departments.

●Supported various administrative tasks, showcasing flexibility and adaptability in a dynamic office environment.

●Managed and organized documents, ensuring efficient office operations and easy retrieval of important information.

Secretary May 2023 - July 2023

The Sault Tribe of Chippewa Indians Government Sault Ste Marie, MI

●Welcomed visitors warmly, ensuring a professional and friendly office atmosphere that enhanced customer satisfaction.

●Entered data accurately and maintained confidentiality, ensuring the integrity and security of sensitive information.

●Assisted with various administrative tasks, entering data and filling contributing to the smooth and efficient operations.

●Answered and routed phone calls efficiently, providing accurate information and support to customers and internal staff.

Secretary January 2023 - April 2023

A.F. Technologies Arlington, TX

●Answered incoming calls and greeted visitors, providing excellent customer service, and addressing inquiries promptly.

●Performed data entry tasks with precision, maintaining accurate records and supporting the company’s operational needs.

●Obtained and reviewed part quotes, aiding in the procurement process and ensuring cost-effective purchasing decisions.

●Managed timesheets for salary employees, ensuring accurate payroll processing and timely compensation.

Secretary July 2019 - November 2022

The Sault Tribe of Chippewa Indians Government Sault Ste Marie, MI

●Operated the front end of a busy social service building, managing phones, orders, timekeeping, vehicle maintenance, appointments, and client interactions.

●Oversaw front desk operations for a busy office, ensuring efficient service for 30+ employees and numerous daily clients.

●Maintained accurate timekeeping records using KRONOS, ensuring timely and precise tracking of employee hours.

●Oversaw the maintenance and scheduling of GSA vehicles, ensuring fleet availability and operational readiness.

Housing Resource Specialist December 2012 - February 2019

CLM Community Action Agency Sault Ste Marie, MI

●Assessed client needs and coordinated referrals to various community services.

●Assisted in determining eligibility for housing programs, educating clients on available options.

●Collected and verified information from third-party sources, including employment, welfare, social security, criminal background checks, and asset verification.

●Maintained tenant files, input data into computer systems, and gathered statistical data in accordance with federal regulations.

●Reviewed federal and state guidelines relevant to program services.

●Organized and facilitated activities to enhance the psycho-social development of participants.

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