Customer Service Data Entry

Jennifer Moore

DATA ENTRY / CUSTOMER SERVICE / BEHAVIORAL HEALTH TECHNICIAN Denver, CO 80239 *******************@*****.*** +1-720-***-****

Motivated individual with a thirst for excellence and a desire to improve business operations.

Experienced in customer service and office environments. Experience includes working with teams and one-on-one with customers delivering outstanding service and improving morale.

Authorized to work in the US for any employer

Work Experience

Behavioral Health Technician

Autism Learning Partners - Denver, CO January 2024 to Present

•Work with children in their homes, helping them learn how to communicate, play, and learn!

•Learn directly from Board Certified Behavioral Analysts how to provide therapy to children and families in need of support

•Teach communication skills, social skills, self-help skills, and play skills through Applied Behavioral

Analysis principles

•Accurately record treatment data

•Engage in and ensure client safety

•Always support confidentiality of all clients as well as a professional conduct

Door dash Driver

DoorDash - Denver, CO

April 2021 to January 2024

•Make prompt deliveries to customers.

•Kept open communication with company, clients, and merchants.

Data Entry Clerk

Integrated Resources Inc - Denver, CO September 2022 to March 2023

•Research and collected invoices from database and given for payment

•Confirmed and verified test ordered from physicians matched Quest Invoice

•Created clinic spreadsheets from past due invoice database

Customer Service Representative

Adecco Temporary Staffing - Denver, CO May 2022 to July 2022

•Processed vehicle rentals and returns

Processed payments

Handled inquires and complaints from customers

•Confirmed and verified paperwork of rentals before customers left the Hertz lots

Financial Approver and Processor/Customer Service

Insight Global Temporary Agency - Denver, CO

September 2021 to May 2022

•Approved and processed policy payments for Transamerica

•Trained for Customer Service Care.

•Learned systems and HIPAA policies

Covid Vaccine Data Entry/ Call Center Triage Specialist

Department of public health & environment - Denver County, CO January 2021 to April 2021

•Paid attention to all details entered in the system from the ongoing vaccine clinics

•Answered to the best of my abilities all concerns and inquires with daily updates

•Had empathy and complete understanding for the panic and overwhelming concerns from the public• Developed and Maintained dedicated team building and communication with teammates over zoom and chat rooms.

•Shared and aided with ongoing CDC and vaccine updates to make sure exact information given.

Member Support

Sam's Club - Denver, CO

January 2020 to January 2021

•Aid members signing up for membership

•Answer incoming inquiries from members

•Taking credit card payments

•Run cashier

•Handle substantial amounts of money

•Process returns and exchanges

•Listen to and resolve members complaints and concerns

Sales Associate

Metro PCS/Wireless University – Douglasville, GA

June 2019 to November 2019

•Worked as team lead

•Greeted customers in a friendly manner

•Answered customer questions

•Responsible for resolving all customer complaints

•Processed customer transactions

•Handled returns and exchanges

•Monitored inventory

•Restocked merchandise

•Responsible for general cleaning

•Helped ensure customer satisfaction

Food/Sales Associate

Kum & Go – Golden, Co

March 2018 to May 2019

•Conducted credit card transactions through POS System

•Answered incoming calls

•Responsible for the sales and food department

•Up-sold customers

•Aided with returns

•Stocked the floor

•Responsible for store displays

•Maintained a clean service environment

•Provided pleasant customer service

•Placed orders

Customer Service Agent

Plumbline - Centennial, CO

March 2017 to February 2018

•Aided customers with a warm and professional attitude

•Aided customers with questions

•Kept records of customer complaints

•Handled emails, inbound calls, and outbound calls

•Booked appointments

•Managed customer accounts

•Helped with technical support duties

•Performed data entry for customer information

•Handled billing issues and order inquiries

Sales Associate

Walmart - Villa Rica, GA

November 2016 to February 2017

•Responsible for the jewelry counters, shoe, and lingerie department

•Answered incoming calls

•Conducted credit card transactions through POS System

•Placed orders

•Educated customers about jewelry, shoes, and lingerie.

•Up-sold customers

•Helped with returns

•Responsible for store displays

•Stocked the floor

Maintained a clean service environment

Provided pleasant customer service

Customer Experience Rep

24-7 Intouch / Airbnb - Aurora, CO October 2014 to May 2015

•Aided guests/hosts with a warm and professional attitude

•Answered incoming calls

•Provided pleasant customer service

•Educated guests/hosts on their account pages, how to book and file claims

•Responsible for resolving all guests/hosts complaints

Various Sub Positions/Temp

Adams 12 Five Star Schools - Thornton, CO December 2011 to October 2014

•Helped children at lunch and recess

•Provided security for children in the hallways during passing period

•Data entry and billing for the maintenance department

•Worked in the Special Needs department

Education

Certificate in INSURANCE BILLING AND CODING

CONCORDE CAREER COLLEGE - Aurora, CO April 2009 to March 2010

High school diploma or GED

Skills

•Experienced in Customer Service, Friendly and Engaging, Goal-Oriented Dynamic Leader, Data Entry,10-Key and 55+ WPM

•Provided customers with superb service throughout busiest hours of the day as noted in customer satisfaction surveys

•Responded to inquiries about policies and procedures

•Resolved complaints to 100% satisfaction resulting in repeat customers

•Established and supported interpersonal relationships

•Obtain and examine all relevant information to assess the validity of complaints and to figure out probable causes

•Emphasised product features based on analyses of customers' needs and the technical knowledge of product capabilities

•Trained untrained staff on how to run cash registers, handle monies, manage safe drops, and complete food preparations

•Partnered with coworkers to complete daily assigned tasks to maximise productivity

•Coached and developed coworkers on newly implemented policies and procedures

•Collaborated with colleagues to exchange information, such as selling strategies or marketing

•Stock, replenish, and organised inventory with accuracy and efficiency, completing task 10% faster than average associates

•Maintain exact and attractive merchandise displays, ensuring strategic placement of products to maximise bought.

Ticketed, arranged, and displayed merchandise to promote sales daily

Computed sales prices, total purchases and receive and process cash or credit payment

Maintained knowledge of current sales promotions and policies on payments, exchanges, and security practices

•Opened and closed the store, balanced cash drawers, and prepared the nightly deposits

•Medical Coding

•Medical Billing

•CPT Coding

•POS

•Insurance Verification

•Medical Terminology

•ICD-9

•ICD-10

•Customer service

•Transcription

•Medical Scheduling

•QuickBooks

•Anatomy Knowledge

•Medical Records

•Clerical Experience

•HIPAA

•Cold Calling

•Typing

•Microsoft Excel

•Word processing

•Data entry

•English

•Multi-line phone systems

•Mobile devices

•Microsoft Office

•Microsoft Outlook

•Communication skills

•Communication skills

•Data entry

•Typing

•Microsoft Office

•Microsoft Excel

•Microsoft Word

•Organizational skills

•Order entry

•Customer service

Proofreading

HIPAA

Live chat

•Data collection

•Adobe Acrobat

•Research

•Analysis skills

•Supervising experience

•Childcare

•Special education

•Working with people with autism

•Experience with children

•Direct support

•Time management

•Childhood development

•Daycare

•Behavioral therapy

•Classroom management

•Experience working with students

•Customer relationship management

•Medical records

•Clerical experience

•Medical coding

•Workday

•Windows

•Google Suite

•Google Docs

•Microsoft Access

•ICD-10

•ICD-9

•Medical terminology

•Social listening

•Cash handling

•Mobile devices

•Office management

•Remote access software

•POS

•Anatomy knowledge

•Cash register

•iOS Driving

QuickBooks

MailChimp

•Front desk

•Telemarketing

•Social media management

•Continuous improvement

•Payroll

•Documentation review

•Banking

•Marketing

•Databases

•Accounting

•Conflict management

•Interviewing

•Training & development

•Technical support

•Sales

•Computer hardware

•Behavioral health

•Applied behavior analysis

•Medical billing

•Patient monitoring

•Crisis intervention

•Patient care

•Behavior management

•Vital signs

•Medication administration

•Management

Certifications and Licenses

First Aid Certification

Food Handler Certification

Driver's License

March 2021 to May 2026

Behavior Health Technician 1 January 2024 to Present

Certified in Applied Behavior Analysis Therapy for Autism in children.

CPR Certification

February 2024 to Present

Contact this candidate