Customer Service Social Media

DALTRION BLACKMON

*******************@*****.*** 704-***-**** Charlotte, NC 28227

Summary

Entrepreneurial Owner of mobile services, LLC with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Vibrant professional, proficient in performing tasks related to management, automotive services, warehouse/manufacturing, and more.

Skills

Team oversight

Product branding

Staff training and development

Strategic planning

Key partnership cultivation

Customer service

Detailing equipment

Special purpose cleaners

Mentoring and coaching

Experience

Blackmon’s Transportation Services, LLC Charlotte, NC

Owner/ Operator/ Driver

4/2021-Current

DB Mobile Services, LLC Charlotte, NC

Owner/Operator

04/2021 - Current

Possess the ability to drive and operate a 26' box truck

Demonstrate outstanding customer service to all customers (if personal encounter)

Build safe and efficient truckloads using customers’ operational standards (do you have these in writing)?

Assist in the future development of routes

Maintain safe routes based on company operational protocols and standards

Work safely and efficiently in loading and unloading trucks and trailers

Possess the ability to regularly work in the heat, the cold and in wet weather conditions

Set pricing structures according to market analytics and emerging trends.

Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Offered exceptional care and service to every client for maximum satisfaction and long-lasting tint.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Served clients with on-site detailing services at businesses and homes.

Metro Tech Automotive Matthews, NC

Operations Manager, Customer Experience

11/2014 - 04/2021

Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.

Assigned tasks to associates to fit skill levels and maximize team performance.

Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Tyson Foods Monroe, NC

Forklift Operator

08/2014 - 11/2014

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Reported safety and quality issues to management.

Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.

Marked and labeled containers with accurate shipping information to prevent delays.

Assisted in loading delivery trucks with prepared packages.

Observed inventory allocation to maintain material needs and production deadlines.

A-1 Paving Monroe, NC

Paving Superintendent

01/2012 - 02/2013

Prepared and planned worksites to help jobs run smoothly.

Reported project progress, site problems and labor status to supervisors.

Directed traffic by placing barricades and cones around work areas.

Used range of hands tools, power tools and construction equipment to spread gravel and asphalt.

Controlled traffic around job sites to prevent dangerous situations and job interruptions.

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