Cloud Engineer

Jerry Hartless

Cloud Engineer

Email: *****.********@*******.*** Phone: 703-***-****

www.linkedin.com/in/jerry-hartless-90640824

Experienced Cloud Engineer with expertise in Office 365, Exchange, and Azure. Proven ability to manage hybrid environments, execute migrations, and ensure security compliance. Strong communication skills and a team player.

Clearance status: Active TS/SCI

Highmark Health Insurance August 2019 to May 2024

Office 365 Cloud Engineer

Supported Exchange 2007, Exchange 2010, Exchange 2013, Exchange 2016, Exchange 2019 and Office 365 environments

Installed and configured Hybrid Configuration Wizard for migration to Office 365

Provided 3rd tier support for both customers and Exchange server related problems

Provided documentation for Office 365 Migration project

Wrote documentation for Office 365 management

Server patching and upgrading of on-premise infrastructure to be Office 365 compliant

Submitted request to open Ports for Cloud connectivity

Completed Microsoft security review of environment

Completed Cloud validation assessment

Migrated end users to the new Cloud environment

Maintained DISA STIG Security compliance

Defined firewall configuration for Cloud access

Active Directory account management

Active Directory OU management

Managed mobile devices using Microsoft Intune

Published third party applications in Azure

Created Azure based Cloud storage

End user account management in Azure

Azure license management

User account recovery in Azure

Created data retention policies

Managed administrator account role assignment in Azure

Office of the Comptroller of the Currency April 2018 to August 2019 Washington, DC

Office 365 and Microsoft Azure Administrator

Managed Office 365 Hybrid configuration for customer

Wrote project documentation

Engineered and implemented DLP solution for customer

Provided 3rd tier support for mail related issues

Performed patch management on hybrid infrastructure

Generate server reports using PowerShell

Managed exchange EOP and ATP

Performed daily Office 365 administration task

Upgraded Azure AD Sync installation and installed stand by server

Government Publishing Office October 2017 to April 2018 Washington, DC

Office 365 and Microsoft Azure Administrator

Managed Office 365 Hybrid configuration for customer

Installed ADFS monitoring services

Wrote project documentation

Provided 3rd tier support for mail related issues

Performed patch management on hybrid infrastructure

Used PowerShell to secure ADFS

Ran multiple server reports using PowerShell

Generated daily status reports on environment

Set up automated scripts to test mail flow

Pentagon April 2017 to September 2017 Alexandria, Virginia

Messaging Administrator

Exchange 2010 server administration

Lync 2013 Server administration

Revised Email Domain Security Plan for customer

Completed DISA STIG compliance review of messaging infrastructure

Supported Blackberry 10 and Blackberry 12 infrastructure

Applied Microsoft patches, roll ups and security updates to all servers

Planned and completed numerous upgrades to infrastructure

Managed both SIPRNET and NIPRNET servers

Produced daily uptime and operational reports for customer by way of PowerShell scripting

Contract ended due to loss by Prime

ICMARC June 2016 to March 2017 Washington, DC

Messaging Administrator

Office 365 administration

Certificate Management

Mail Marshal administration and support

Exchange online protection and Symantec SPAM filtering implementation and testing

Creation of SPAM security policy for new device implementations

Solarwinds management and administration

Mobile device migration and support for Good for Enterprise and AirWatch

Housing and Urban Development Office of Inspector General December 2015 to June 2016 Washington,DC

Mobility and Exchange Engineer

Exchange 2010 Administration

Good Dynamics Management

Migration from Good for Enterprise 7.x and 8.x platforms to Good Dynamics.

Upgrade of Good Dynamics to latest release versions.

Implementation of Apple DEP.

Provide training, documentation and 3rd tier support to the organizations help desk.

Proof Point Administration.

Enterprise patch management to include installation of exchange roll ups.

Activesync administration to include defining policies and generating reports

SQL server patching

Meeting room management by way of Exchange resource configuration

Technical lead for messaging team

Education and Training:

B.S. History, RADFORD UNIVERSITY

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