Data Entry Customer Service

Deja Green

************@*****.*** 281-***-**** Houston, TX

SUMMARY

Dedicated and detail-oriented professional with experience in customer service and data entry. Proven ability to ensure accuracy and efficiency in processing customer records and identifying project-specific requirements. Skilled in technical troubleshooting, network configuration, and operating systems knowledge. Strong communication and problem-solving skills, with a commitment to delivering exceptional service and maintaining high-quality standards. WORK EXPERIENCE

Telus Houston, Texas

Call Center Nov 2021 - Jan 2022

• Managed high-volume inbound and outbound calls, addressing customer inquiries and resolving issues efficiently to ensure customer satisfaction.

• Utilized company systems to document customer interactions and update account information accurately.

• Collaborated with team members to meet and exceed performance targets, contributing to the overall success of the call center.

• Provided product and service information to customers, enhancing their understanding and promoting additional offerings.

• Identified and escalated complex issues to appropriate departments, ensuring timely resolution and maintaining service quality.

• Participated in training sessions to stay updated on company policies and procedures, enhancing service delivery.

• Conducted follow-up calls to ensure customer issues were resolved and to gather feedback for service improvement. Cherry Hill Program Houston, Texas

Sales Associate Feb 2021 - May 2021

• Assisted customers in selecting and purchasing products by providing detailed product information and personalized recommendations.

• Processed transactions efficiently using point-of-sale systems, ensuring accuracy and maintaining a high level of customer satisfaction.

• Maintained a clean and organized sales floor to enhance the shopping experience and promote product visibility.

• Collaborated with team members to achieve sales targets and contribute to a positive team environment.

• Managed inventory by restocking shelves and conducting regular inventory counts to ensure product availability.

• Handled customer inquiries and resolved complaints promptly, fostering strong customer relationships and repeat business.

• Participated in training sessions to stay updated on product knowledge and sales techniques, enhancing overall performance.

Transcore Houston, TX

Data Entry Clerk January 2024 - May 2024

• Correctly identified project state plates, including prefixes, suffixes, and plate types.

• Rejected unidentifiable license plates using correct disposition reasons.

• Achieved an average processing rate of 500 to 600 images per hour.

• Monitored quality and application performance for potential issues. Ontellus Houston, TX

Customer Service Representative June 2024 - October 2024

• Ensured accuracy and correctness of customer records submitted to the system.

• Assisted customers experiencing difficulties with uploading their records.

• Transferred documents to the appropriate department for further processing.

• Followed business rules for rejecting unreadable image sets, adhering to project-specific guidelines. EDUCATION

Carl Wunsche Senior High School

High School Diploma

Tx

June 2021

CERTIFICATIONS

Google It Support Professional, Merit America 2024 Technial Support, Coursera 2024

System Administration and IT Infrastructure Service, Coursera 2024 SKILLS

Customer Service • Data Entry • Attention to Detail • Problem Solving • Communication • Technical Troubleshooting

• Network Configuration • Communication Skills • Time Management • Problem-Solving • Operating Systems Knowledge • Software Installation

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