Vendor Management Client Relations

THIERNO LY

+1-614-***-**** *******.*.***@*****.*** LINKEDIN

Detail-oriented banking and finance professional with hands-on experience in payment processing, vendor management, and client relations. Proven ability to manage high-stakes financial transactions and ensure compliance with regulatory standards. Skilled at balancing multiple priorities in a fast-paced environment, with a strong foundation in data analysis, stakeholder communication, and cross-departmental collaboration. Advanced proficiency in Microsoft Excel, coupled with a track record of enhancing operational efficiency and improving client satisfaction.

EDUCATION

King’s College London, London, United Kingdom Graduation Date: Jan. 2024

Master of Science (MSc), Global Leadership & Peacebuilding (Distinction /High Honors)

The Ohio State University, Columbus, Ohio Graduation Date: Dec 2019

Bachelor of Science (BS) International Relations & Diplomacy

- Recipient, Gilman International Scholarship – France 18’

Skills

- Transaction processing, ACH investigations, payment policy Performance tracking, contract compliance, relationship building, Python, Tableau, SQL, JIRA, Salesforce, Business Analysis, Technical writing, Analytical Report Writing, Leadership development, Cross-Collaboration, Business Systems, Loan Origination, Customer Service, Banking Operations, Team Player, Interpersonal Skills, Microsoft Office (advanced), Communication, Critical Thinking, Problem-Solving, Effective Communication

EMPLOYMENT

FIS Management Columbus OH, USA

Sept 2024 – Present

Operations Associate, Retirement Workplace Department 40 hours per week

• Workflow Management and Efficiency: Managed daily operations for retirement workplace accounts, ensuring accuracy and timeliness in processing transactions, meeting service level agreements (SLAs), and maintaining operational excellence.

• Client Support and Issue Resolution: Provided direct support to clients and internal teams by addressing escalations, resolving account discrepancies, and ensuring a seamless client experience.

• Process Improvement and Compliance: Streamlined workflows and implemented enhancements to improve efficiency and compliance with industry regulations, ensuring alignment with company policies and standards.

King's College London London, United Kingdom May 2023 – April 2024

Research Analyst 20 hours per week

• Assisted in the development of a new analytical framework for studying conflicts in the Horn of Africa, in which the leadership framework taught at King's College London was applied to analyze geopolitical and social dynamics, contributing to a deeper understanding of the region's challenges

• Co-published the article "A Framework for Understanding the Horn of Africa," featured in the Leadership & Developing Societies Vol 8 Series. Authored a critical section examining the region's conflict through a leadership lens

• Developed strong technical and analytical writing skills, with hands-on experience in drafting, revising, and editing academic content based on feedback from senior academics

Upstart Columbus OH, USA

Dec 2021 – Sept 2022

Vendor Management Associate 40 – 50 hours per week

• Managed financial operations, including reconciliation and invoicing, utilizing SQL to prepare journal entries and adjustments, ensuring accuracy and compliance with financial standards.

• Leveraged Salesforce CRM to streamline payment and vendor management workflows, improving data accuracy and enhancing reporting capabilities to support informed decision-making.

• Conducted audits for the newly developed auto loan department in Q1 2021, ensuring compliance with regulatory standards and identifying operational risks to enhance internal controls.

Upstart 45 hours per week

Feb 2020 --- Dec 2021

Senior Payment Analyst – Columbus, OH

• Oversaw project lifecycle for clinical and payment policy initiatives, ensuring meticulous documentation and adherence to timelines.

• Developed concise communication materials to convey project updates and recommendations to stakeholders, enhancing cross-departmental collaboration.

• Managed ACH Investigations and compliance, ensuring operational efficiency and aligning processes with regulatory standards.

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