Data Entry Customer Service

Gloria Miesner

St. Louis, MO 314-***-****

www.linkedin.com/in/gloria-miesner ******.*******@*****.*** Administrative Professional

PROFILE: Resourceful and highly organized administrative professional with broad experience supporting operational functions across diverse industries, including insurance and retail management. Skilled in managing client communications, handling confidential documentation, and coordinating office activities to drive efficiency and support business objectives. Demonstrates exceptional proficiency in data entry, client communications, processing policy documents, CRM management, ensuring seamless workflows and high-quality service delivery. Recognized for strong multitasking abilities, attention to detail, and a proactive approach to problem2-solving in fast-paced environments. A dependable team player committed to maintaining professionalism and achieving operational excellence. CORE COMPETENCIES

Detail Oriented Multi-Tasker Organized Problem Solver Efficiency Data Entry Compliance Confidentiality

Office Administration Reliability Consistency Time Management TECHNICAL SKILLSETS

Microsoft Word, Excel and Outlook, ImageRight, AMS360 WORK EXPERIENCE:

Hilb Group, Kirkwood, MO Client Service Assistant Oct 2010 – Nov 2024

Collaborated with Account Managers to process policies, facilitate client communication, and perform data entry tasks.

Coordinated with finance companies to review Notices of Intent to Cancel and provided guidance to clients (doctors) on next steps.

Managed client database, ensurin8g accurate documentation and activity logs for each file.

Scanned, organized, and distributed incoming mail to relevant departments and team members.

Provided coverage for the Receptionist during lunch breaks and vacations, ensuring continuous office operations.

Keane Insurance Group, Kirkwood, MO Receptionist July 2008 – Oct 2010

Managed multi-line phone system, answering calls and taking accurate messages.

Opened, sorted, and distributed incoming mail; processed outgoing mail, including FedEx and UPS shipments.

Handled fax distribution to appropriate departments and team members.

Processed credentialing requests for physicians to secure hospital privileges.

Greeted and assisted visitors, ensuring a welcoming and professional environment. Christopher & Banks, St. Louis, MO Store Manager – Retail Operations Feb 2004 – July 2008

Oversaw daily store 6operations and managed staff to ensure smooth and efficient functioning.

Lead the recruitment process, including sourcing, interviewing, and hiring qualified personnel.

Provided ongoing coaching and development to staff, fostering a high-performance team.

Ensured exceptional customer service by training staff and addressing any service-related issues promptly.

Resolved customer and employee concerns effectively and professionally, maintaining a positive store environment.

Monitored and analyzed personal and store performance metrics to drive improvements.

Set and worked toward achieving both personal and store-specific goals, consistently striving for growth and success.

Gloria Miesner

St. Louis, MO 314-***-****

www.linkedin.com/in/gloria-miesner ******.*******@*****.*** Barnes & Noble Customer Service & Sales Support Sept 2000 – Feb 2004

Provided exceptional customer service, ensuring a positive and memorable experience for every customer.

Motivated and guided Booksellers to consistently deliver excellent customer service, leading by example.

Supported the training and development of Booksellers, helping them build skills and grow professionally.

Contributed to achieving financial targets by driving sales performance and supporting store goals.

Assisted in maintaining the organization and presentation of assigned sales section to ensure an appealing shopping environment.

Collaborated effectively with the entire store team to ensure operational efficiency and a cohesive work environment.

EDUCATION:

Meramec Community College, St. Louis, MO

Liberal Arts, Associate’s Degree

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