Resume

Venkatanarashimha Raju Indukuri *******************@*****.*** Mobile No : +1-469-***-****

Professional Summary:

Professional experience in Networking and System Administration, Desktop Support, Cloud Computing (AWS, VMware), Linux, IT Management, Technical Support Specialist, IT Hardware Support.IT Inventory

Certification: CCNA Certified

Visa Information: I had L2 US work Visa Approved

Professional Summary

Experienced IT Professional with over 9 years in IT support, specializing in Windows and Mac support, network upgrades, and troubleshooting. Adept at managing onsite campus support, cabling installation, and maintenance, with a strong ability to communicate complex technical concepts to non-technical users. Proven problem-solver with a commitment to staying updated on the latest technology trends to provide innovative solutions. Skilled in both independent work and collaborative team environments.

Academic Details:

B.C.A (Bachelor of Computer Applications) from Osmania University.

IT Support Technician

Key Responsibilities:

You have a strong technical support background, with experience in managing and troubleshooting software and device-related issues within an enterprise environment. Here’s a summary of your skills:

Remote Software Tools: Proficient in remote tools for troubleshooting and support, ensuring efficient remote assistance.

Lifecycle Management: Knowledgeable in asset and software lifecycle management, with a focus on asset tracking, deployment, and decommissioning.

Active Directory: Skilled in managing users, setting permissions, and configuring security settings.

Software Support (Level 1 & 2): Hands-on experience in providing software support at different levels, handling both basic and advanced issues.

Incident & Request Management: Proficient in using ticketing systems to manage incidents, requests, and escalate when necessary.

Customer Service: Strong customer-facing skills, particularly in technical support scenarios.

MS Office Suite: Experienced in backend support and troubleshooting of Microsoft Office applications.

Installation & working on Microsoft Teams, Cisco WebEx, Zoom

Serve as the first point of contact for incidents, service requests, and queries.

Escalate incidents as necessary to ensure timely resolution.

Maintain network and physical connectivity in a manufacturing environment.

Perform maintenance and repair on IT equipment (PCs, monitors, barcode readers, printers, etc.).

Prepare IT equipment for new deployments and installations.

Provide first-line support for IT hardware, troubleshooting and resolving issues promptly.

Configure barcode readers and assist with technical setup.

Generate shift reports and ensure incident resolution aligns with service level agreements.

Maintain, install, and configure IT software.

Offer technical assistance for queries related to computer systems, software, and hardware.

Respond to support requests in person, via phone, and through email.

Write user instructions and internal procedures.

Train users on IT systems and best practices.

Assist with resolving technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals and ensure user readiness.

Follow up with customers to confirm issue resolution and update their status.

Qualifications:

Proficient in managing iOS and Android devices.

Experience with Microsoft Office 365 (Outlook, Skype, Teams, etc.).

Strong client-facing skills: friendly, approachable, calm under pressure, and patient.

Previous experience as a help desk technician or in a customer support role.

Excellent teamwork, time management, and organizational abilities.

Strong problem-solving skills to diagnose and resolve technical issues.

Exceptional communication skills.

Willingness to work in a 24/7 operational environment with shift work.

Experience in a production and manufacturing environment is a plus

Provide technical support for hardware, software, and network issues.

Troubleshoot and resolve customer inquiries via phone, email, and in-person.

Maintain and support various IT systems and technologies, including Microsoft Windows, macOS, iOS, Citrix, and Active Directory.

Implement best practices for network and security management.

Develop and maintain PowerShell scripts for automation tasks.

Utilize IT management tools such as Microsoft Intune and SCCM for device management.

Communicate effectively with technical and non-technical audiences, including executive-level stakeholders.

Prioritize and manage multiple tasks in a fast-paced environment.

Qualifications:

3-5 years of experience in a technical support role.

Strong knowledge of computer hardware, networking, and software.

Excellent problem-solving, critical thinking, and troubleshooting skills.

Exceptional customer service and interpersonal skills.

Strong organizational and time management skills.

Preferred Skills:

Knowledge of network security best practices.

Professional Experience:

IT Support –manager at Keshav Memorial Institute of Technology from Sep-2018 to Feb-2024

IT-Manager at V Soft Technologies Pvt. Ltd from Apr-2015 to Aug 2018.

SR. IT-Support In charge at Pro-vigil Surveillance service Pvt. Ltd from Jun-2008 to Mar-2015..

6 years of experience in a technical support or helpdesk environment.

Supporting Windows, mac OS, iOS, and iPad OS

Knowledge of M365, Teams, SharePoint, OneDrive

Strong ‘Customer First’ mind set with a collaborative approach.

Proficient in supporting Windows OS and hardware, Apple iOS software, and iPad hardware via phone and email.

Demonstrated analytical and problem-solving abilities.

Familiarity with helpdesk ticketing systems.

Excellent customer service skills, both written and verbal.

Preferred experience with web-based applications and mobile device management tools (e.g., Google Workspace, Slack, MaaS360, Workspace One).

Responsibilities:

Provide exceptional technical support to users via phone and email.

Troubleshoot and resolve hardware and software issues for Windows and Apple devices.

Maintain and update helpdesk ticketing systems with accurate information.

Collaborate with team members to enhance the customer experience.

Assist with mobile device management and web-based applications.

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IT Support Specialist

Job Summary: We are seeking a detail-oriented IT Support Specialist to install, maintain, and support desktop operating systems and PC applications across all company computing platforms. The ideal candidate will monitor system activities, assist in developing operational standards, and provide training and support to users, ensuring seamless technology integration within the organization.

Key Responsibilities:

Installation and Maintenance:

Install and maintain desktop-level operating system components and application software on all company computing platforms.

System Monitoring:

Monitor daily system activities, network connectivity, and performance, promptly reporting any issues to the IT department.

Standards Development:

Assist in the development and communication of standards for network use, operations, and security protocols for personal computers and data management.

User Training:

Train users on software applications and equipment usage as needed, ensuring they have the knowledge to utilize resources effectively.

User Support:

Respond to user inquiries and issues regarding network access and software operations, providing timely and effective solutions.

Interdepartmental Communication:

Collaborate with other departments to report and resolve software, hardware, and operational problems, ensuring minimal disruption to business operations.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Proven experience in IT support or system administration.

Strong knowledge of desktop operating systems (Windows, macOS) and common PC applications.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively in a team environment.

Experience in user training and support is a plus.

Qualifications:

Excellent communication skills

Commitment to a job well done

Good analytic / troubleshooting skills

Strong working knowledge of MS Windows Operating Systems

Working knowledge of MS Office and basic business applications

iOS and Android working knowledge

Printer support including swaps, cartridges, set-ups, installations (NOT repairs)

Impeccable customer support skills

Basic knowledge of networks, telecom, and computing

Walk-up and remote support service experience

Minimum 6 year of proven experience as a Technical Support Specialist, Computer Technician, or similar role

Experience with LAN/WAN networks preferred

Thorough knowledge of computer systems and IT components

Good knowledge of internet security and data privacy

Excellent troubleshooting skills

Very good communication abilities

Exceptional organizing and time-management skills

Relevant certifications (e.g. CompTIA A+)

Personal Skills:

Management skills & Team handling.

Can work under stressed condition.

Time management.

Risk management.

Problem solving skills.

Quick decision maker.

Declaration:

I hereby declare that the above information is true to the best of my Knowledge.

(Venkatanarashimharaju Indukuri)

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