Customer Service Representative

Grisel Rodriguez

******.**@*****.*** 706-***-****

Bilingual – English (Native) Spanish (Native)

EXPERIENCE

Vetlink Solutions

Remote work 06/2022 to 11/2024 (2.5 years)

CSR - Customer Service Representative

Vetlink Solutions - Remote June 2022 to November 2024

• Managed a high volume of incoming calls and emails from remote customers, consistently meeting or exceeding performance metrics for response time and customer satisfaction

• Provided exceptional customer service and support to remote customers, ensuring their needs were met and issues resolved promptly

• Demonstrated strong problem-solving skills by effectively troubleshooting technical issues faced by remote customers, resulting in XX% reduction in escalations to higher- level support teams

• Utilized CRM software to accurately document customer interactions, inquiries, and resolutions, maintaining comprehensive records for future reference

• Collaborated with cross-functional teams including sales, billing, and technical support to address complex customer inquiries or concerns remotely

• Assisted remote customers with product recommendations based on their specific needs and preferences, resulting in increased upsell opportunities

• Effectively managed angry or dissatisfied remote customers by actively listening to their concerns, empathizing with their frustrations, and finding suitable solutions that exceeded expectations whenever possible

Owner "Unique Things"

Cape Cod, MA 04/2001 — 05/2022 (21.5 years)

Retail store in clothing, jewelry, make-up, and accessories. My duties were on the phone with customers and vendors, customer service, sales, money management, scheduling, ordering, inventory, bookkeeping, and all overhead management.

Owner "Look's-4-U"

Lisbon, NH 05/1990 — 02/2001 (11 years)

Salon services and my duties were providing hair, nail, and skin services. As well as customer services, on the phone with customers and vendors, sales, inventory, ordering, scheduling, money management, and bookkeeping.

EDUCATION

Full Sail University

A bachelor’s degree in

creative writing is still in

progress.

SKILLS

Customer service, outbound,

and inbound calls, management,

and sales

REFERENCES

I will furnish it upon request.

Contact this candidate