Service Advisor Automotive
Resume:
PROFESSIONAL SUMMARY
Seasoned Automotive Service Advisor with over three decades of
experience, notably at H&H Chevrolet, excelling in customer satisfaction and estimating costs. Demonstrated expertise in warranty processing and exceptional communication, leading to significant improvements in service efficiency and client relations. Proven track record in leveraging automotive terminology and fostering strong customer relationships, ensuring high levels of repeat business.
EXPERIENCE
Automotive Service Advisor
June 2014 - November 2024 H&H Chevrolet, Shippensburg, Pa Store Manager - Trainer - District Manager
September 1989 - November 2009 Tire Kingdom, Juno Beach, Fl
Completed all paperwork accurately and efficiently according to company policies.
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Provided exceptional customer service and handled customer inquiries in a timely manner.
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Created estimates for repair costs based on labor times and parts lists.
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Maintained accurate records of service orders, vehicle history and invoices.
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Collaborated with technicians to explain repair needs and services to customers.
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Communicated effectively with colleagues, supervisors, and customers alike.
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Reviewed work orders prior to billing to verify accuracy of labor charges.
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Encouraged continuous learning amongst staff members by providing resources such as webinars, seminars, or books.
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Implemented an online platform for delivering virtual trainings which enabled remote access by store managers worldwide.
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Developed surveys to measure customer satisfaction levels after implementing changes following trainings sessions.
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CONTACT
*******@*****.***
Shippensburg, Pa 17257
SKILLS
• Warranty processing
• Customer satisfaction
• Parts ordering
• Estimating costs
• Customer relations
• Work order management
• Vehicle inspection
• Building relationships
• Documentation
• Appointment scheduling
• Follow-up skills
• Vehicle diagnostics
• Complaint handling
• Customer education
• Service advising
• Service writing
• Repair recommendations
• Labor estimation
• Automotive terminology
• Preventative maintenance
• Strong work ethic
• Attention to detail
• Listening skills
QUENTIN KUBALA
AUTOMOTIVE SERVICE ADVISOR
Collaborated with corporate leadership to develop innovative strategies that increased employee engagement and productivity.
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Maintained accurate records relating to attendance and course completion certificates, in order to comply with legal requirements.
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EDUCATION
High School Diploma
June 1980
McArthur High School, Hollywood
REFERENCES
References available upon request
• Excellent communication
• Multitasking and organization
• Computer skills
Contact this candidate