IT Support Professional Innovative IT Leadership

Jason Alebord

Phone: 941-***-****

****************@*****.***

COMPUTER EXPERIENCE:

•Software Proficiency: Many Remote Access Software, Word, Word Perfect, Excel, Outlook, Access, and various MS-Office Suites including Office 365, Skype, SharePoint, Exchange, Internet applications including Internet Explorer, Firefox, Chrome, Edge and Many backup programs. Connectwise, Service Now, AWS, Azure, VMware. Type 100 WPM

•Operating Systems: MS-Windows and MS-DOS, Windows Server 2xxx

•Special Skills: HTML programming, WWW, FTP, Hardware experience, including managing a peer-to-peer network and office network environment with or without remote access. Removal of Virus, Spyware, and Malware. Vast A+ PC Hardware experience, Server Maintenance & Integration experience, Active directory, SonicWALL Firewall experience, Cisco router, switch and firewall experience. Basic Scripting (Powershell, Batch). Knowledge Base Article Author.

•Education: A+, CCNA, Azure Fundamentals, Azure Administrator

•Pursing Education: AWS Certified Solutions Architect, MS Azure Architect Technologies, Python

PROFESSIONAL EXPERIENCE:

Chadwell Supply, Tampa FL

IT Support Manager

July 2021 - November 2024

Responsible for Employee onboarding, AD Management, Onboarding Equipment, remote and onsite support of the company’s enterprise hardware/software as well as custom applications for our internal user base.

Team responsibilities included troubleshooting and resolution of the collective teams Level 1, 2 and 3 issues related to internal company located both in our facilities or in the field with users on PC desktops, laptops, tablets, and cellular phones. Tasks included ERP support, Sales software support, Leadership Training, Team Building, Process efficiency improvements, Budget management and retention, Reporting/Analytics, Azure Enterprise configuration/deployment, Server maintenance, MS Office 365, application support.

Optimized remote installation of software applications on various systems to improve operational efficiency and ensuring security integrity.

Managed a high-performing IT Support Department to provide timely and effective support to end-users.

Troubleshot a wide range of IT issues to minimize downtime and ensure seamless operations.

Implemented innovative IT solutions to address complex technical challenges and enhance system performance.

Trained staff members on the effective use of technology tools and applications to boost productivity.

Recruited over 39 team members within 5 years.

Supported growth from company sales of $250,000/year - $1.1 billion within 5 years. Rapid expansion and growth of 200% each year.

Responsibility of acquiring, implementing, testing, implementing and deploying remote infrastructure and software to support the company during COVID-19 pandemic. (1,300 nation-wide local & remote users at the time now growing over 3,100)

Advanced experience and knowledge of IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. Managed decisions in each IT department affecting the overall solutions and effectively deployed application innovation, infrastructure implementation and cloud solutions/resolutions for a wide-variety of projects.

Chadwell Supply, Tampa FL

IT Support Team Leader

September 2020 - November 2024

Led and supervised a diverse team to ensure effective communication and collaboration.

Provided timely and efficient help desk support to resolve user inquiries and technical issues.

Implemented new software systems across various departments to optimize workflow efficiency.

Diagnosed and resolved technical issues through systematic troubleshooting methods.

Demonstrated excellent customer service skills by addressing client inquiries and concerns promptly.

Maintained and administered network infrastructure to ensure seamless connectivity and data security.

Chadwell Supply

Technical Support Specialist

July 2019 - November 2024

Provided technical support for remote and in-office users across businesses. Support includes but was not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices. Shined as a resolution expert developing PowerShell scripts and innovative technical resolutions which reduced budget costs. Provided expert-level guidance for IT Support excellence during extreme growth (200% growth / year).

Chadwell Supply, Tampa FL

Technical Support Specialist

July 2019 - November 2024

Provided technical support for remote and in-office users across businesses. Support includes but was not limited to desktop hardware, desktop operating systems, desktop office productivity software, printers, and mobile devices. Shined as a resolution expert developing PowerShell scripts and innovative technical resolutions which reduced budget costs and enabled the team to excel during extreme growth (200% growth / year).

Jackson Hewitt, Sarasota FL

Tier 1, 2 & 3 - Seasonal Full Time Tech Support Hardware/Software Specialist Trainer

11/16/2009 – 7/14/2021

The National Headquarters for JH Technology Support involved supporting Jackson Hewitt employees with the information on how to resolve their Hardware or Software issues this included remote access of office networks to diagnose and resolve networking, hardware, third party software, proprietary software, and processing issues. Develop scripts to increase efficiency for proprietary software. (Reducing Call Volume by 70%)

Trained 92 new employees yearly and created troubleshooting classes with documentation for corporate to utilize including authoring the knowledge base. Resolved high priority advanced technical issues of a wide range.

Convergys, Tampa, FL

Dell ProSupport Engineer

1/16/2017-3/28/2018

Supporting commercial, enterprise and small business clients with technical troubleshooting and repair of Dell hardware components and providing support on networking and software issues including Operating Systems and associated applications. Create service requests for clients using proprietary software and reporting. Create dispatches for onsite technicians to ensure proper parts and labor are being sent to repairs. Use vast knowledge base to guide users through proper troubleshooting steps for hardware / software repairs. Create / Follow up on new knowledge base articles. Follow up on service requests and dispatch tickets to ensure customer satisfaction.

Telenetwork, Plant City, FL (Remote)

Technical Support Representative

2/29/2016 - 1/13/2017

Provide support remotely to DSL / FiOS customers over phone or through remote software.

Scope of support includes Email clients, Browser troubleshooting, WIFI Support / TS

Windows network troubleshooting, Reinstallation of supported 3rd party programs

(AV, Firewall, Chat clients) Reinstallation of NIC / Networking components.

SouthTech, Sarasota FL

System Support Specialist

3/26/2015-1/10/2016

Provide technical support and troubleshooting after diagnosis. Distribute client reports and complete managed service tasks. Cloud Migration (Office 365), Server maintenance, backup and support. Resolve a wide range of technical issues at request of the clients and remediating hardware and software notifications created by monitoring software.

Persistent Web Design

Owner

4/29/2009 - 11/31/2013

Create and maintain websites for several clients in the Tampa Bay Area during the off season of

Jackson Hewitt employment. Met with clients to determine client needs for company sites.

Created and designed test sites for sales as well as demonstration purposes. Developed and

designed new website interfaces, layouts, and site graphics.

Scarborough Research, Sarasota, FL

Teleresearch Interviewer. (Data Entry – Telecommunication Expertise)

2/22/2010-12/29/2010

Nationwide Research Company collects data on consumers to give the local media a better perspective on the community. Job entails outbound calls to local residents; interviewers attempt to involve the consumer to influence their local media by participating in the study. (Data Entry – Telecommunication Expertise)

Keswick Remodeling, Charlottesville, Virginia

Administrative Assistant & Team Leader

March 2005 - June 2008

Create and maintain files on each client. Maintain billing statements and billing spreadsheets using MS Word and Excel. Create estimates and proposals for each client using MS Word. Respond to any customer complaints/needs in a timely manner. Perform work onsite; painting, carpentry and punch out.

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