Administrative Assistant Accounts Receivable

815-***-**** *************@*****.***

ADMINISTRATIVE ASSISTANT

Accounts Payable Returns Staff Training Confidential Materials Handling Presentations Microsoft Office Excel Spreadsheets Multi-Line Phone Systems General Office Equipment Reliable and detail-oriented Administrative Assistant with extensive experience in supporting leadership and managing daily business operations. Recognized for consistently delivering on special projects by effectively coordinating with team members, collaborating across departments, and adeptly managing shifting priorities and timelines. Brings a proactive, business-focused approach to organizational support, ensuring efficiency and alignment with business objectives.

CAREER PROGRESSION

Boston Leather, Inc., Sterling, IL 03/15/22 to Present Customer Service Representative/ Accounts Receivable

Customer Interaction: Respond to customer inquiries via phone or email, providing accurate and timely information regarding products, services, and orders. Handle customer complaints and issues, striving to resolve them quickly and efficiently while maintaining a positive customer relationship. Document all customer interactions, inquiries, complaints, and actions taken in the customer service database for future reference. Gather and report customer feedback to help improve products, services, and processes. Process customer orders, returns, and exchanges, ensuring accuracy in data entry and adherence to company policies.

Problem-Solving: Identify and escalate complex issues to the appropriate department or supervisor when necessary, ensuring proper follow-up until resolution.

Team Collaboration: Work closely with other departments such as Sales, Shipping, and Technical Support to ensure customer satisfaction and efficient delivery service.

Invoice Processing: Prepare, generate, and send out invoices to customers accurately and in a timely manner, ensuring that all billing information is correct.

Accounts Receivable: Monitor customer accounts for incoming payments, apply payments to corresponding accounts, and follow up on outstanding balances. Reconcile accounts receivable ledger to ensure that all payments are accounted for and properly posted. Address any discrepancies in a timely manner. Ensure all accounts receivable activities comply with company policies, accounting principles, and relevant regulations. Prepare and present regular reports on accounts receivable status, including outstanding balances, collection efforts, and payment trends to management.

Aging Reports: Prepare and review accounts receivable aging reports regularly to identify overdue accounts and prioritize collection efforts. Assess and monitor customer credit limits, make recommendations for credit adjustments, and work with the credit department to manage credit risk. Maintain accurate and up-to-date records of all account transactions, adjustments, and communications in the accounting system.

Various Positions 03/2021-03/2022

Acquired several short-term positions while actively pursuing a permanent role, gaining diverse experience and maintaining continuous employment.

Jack Mabley Development Center, Dixon, IL 09/2020 to 02/2021 Mental Health Technician/Direct Support Professional

Operational Support: Assisted in the day-to-day operations of the residence, ensuring compliance with regulatory requirements, agency policies, and quality program standards. Ensured the health, safety, and welfare of residents while enhancing their quality of life and supporting their inclusion in the community.

Record Keeping and Documentation: Accurately completed and maintained daily, weekly, and monthly records, including reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records in a timely and professional manner. Corporate Services, Inc. Sterling, IL 05/12/20 to 09/2020 Placement Coordinator

Evaluated clients’ skillsets to place with proper company. Worked collectively with clients, finance teams and other departments on setting budget guidelines and allocating funds. Collected and analyzed feedback from customers and other project users to gauge operational changes while improving client satisfaction.

HALO Branded Solutions, Sterling, IL 02/10 to 7/23/2018 Customer Service Representative 9/13 to 7/23/18

Customer Inquiry Management: Efficiently managed incoming calls by utilizing exceptional listening skills to accurately assess each inquiry, providing clear, precise, and professional responses to ensure prompt and satisfactory resolution.

Award-Winning Service: Consistently recognized with multiple customer service awards for delivering high accuracy, swift response times, and contributing to increased customer renewals.

Data Management and Quality Control: Leveraged Sage software to enter customer service data, ensuring accuracy and maintaining quality control throughout all interactions.

Documentation and Follow-Up: Drafted and typed memos, correspondence, reports, and follow-up letters to customers, addressing their questions and reinforcing ongoing support throughout their membership.

Inventory Coordinator/Training and Development 02/10 to 09/13

Consistent Professionalism and Growth: Maintained a positive and professional attitude through organizational changes, continually learning new skills and consistently receiving "meets or exceeds expectations" ratings in annual reviews, resulting in annual salary increases and bonuses.

Training and Onboarding: Developed a comprehensive training manual for Inventory Coordinator Representatives, which continues to be a valuable resource for onboarding new employees.

Data Entry and Inventory Control: Accurately performed data entry into operational systems and managed inventory control, ensuring efficient warehouse operations, including shipping and receiving processes.

Logistics Optimization: Actively participated in daily logistics operations, identifying and implementing cost-effective solutions that enhanced business efficiency.

Team Leadership: Supervised the induction, training, and development of entry-level team members, ensuring they were well-prepared to contribute effectively to the team. MILITARY

United States Navy Oct 1990 – Feb 1994

Boiler Technician

Earned a ranking of E-4 before being discharged.

Recognized for hard work and dedication receiving a promotion to the Supply Chain Division.

Inspected, maintained, and repaired everything involved in the steam-propulsion system.

Regularly inspected water and fuel inventories to ensure proper quality. EDUCATION AND CERTIFICATION

Sauk Valley Community College

Certifications in Microsoft Office, Excel, and PowerPoint, in Progress

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