Customer Service Accounts Payable

ADA Miami, FL C. GIROT

Ph. 786-***-****

Email: ********@***.***

OBJECTIVE

Multi-functional, results-driven, highly experience professional with emphasis in Customer Relationships Management and Logistical Coordination and Home Delivery department development. Highly experienced operations, transportation, and logistics professional. Ability to examine, organize to lead to professional success while building cooperate value, in a fast-moving environment. Strong technical, human relation skills and training and motivation to positively impact outcomes as well as team members. Looking to advance my career into the Automotive Industry in areas of Transportation Logistics and Customer Satisfaction while building department perspectives for innovative future goals.

AREAS OF EXPERTISE

Auto Transport / Broker-Dispatcher / Sales Management / Key Account Specialist / Senior Customer Service Representative & Liaison / Inside Sales / Account Management / Customer Service, Trainer and Coordinator for Sales Staff / Analytical Sales & Productivity / Accounts Payable & Receivable Client Relationship / Management. Contract Negotiations. Logistical Coordination, Account Management. Consultative Solution Logistical Consultant. Team Building and Management. New Business Development. Project Management. Customer Support. Account – Accounts Payable and Reconciliation of Accounts. EXPERIENCE

Self-Managing, Logistics, Auto Cargo Transportation, Broker Loads and Dispatch Auto Loads for Owner-Operators and Sub-Haulers. Receive calls and distribute to drivers within a specific GPS location and availability for time sensitive clients. Coordinate with Load Brokers, Dealers, Customers and Drivers, Customer Service Personal Training and Coordination. Data Entry, Billing and Collections, FDA-DOT Compliance Carbrain – Miami Lakes, FL

Director of Sales: Brian Carlin

From 6/2023 to Present

Senior Sales Professional

Skills: Excellent customer services and sales experience, professional verbal and written communication skills and active listening, demonstrates empathy in a positive attitude, proficient phone etiquette.

Professional inter act with clients via phone, email, chat or text

Nurtured leads through clear and consistent communication

Communicate to 120 to 150 leads a day

Collect all necessary vehicle details to render a confirmed offer *

Communicate with Carbrain evaluators and external partners to obtain the best available offer

Professionally deliver confirmed offers and successfully close sales

Answer client questions and guide them sales process

Provide support in communication gaps and resolve logistical challenges

Consistent customer follow-up

Convert leads to sales

Off Lease Only – West Palm Beach, FL

Manager: Daniel Graff, John Murphy

From 2/2019 till 5/2021

Team Lead – Home Delivery /Logistics Coordinator (Created Boutique-style) Skills: Daily financial reports of Online Sales that needed transportation. Customer-Transporter Coordination, Organize and maintain logistical statistics for hundreds of online vehicles. Negotiate contracts with carriers / brokers / vendors and customers. Constant upgrades to the Home Delivery Department due to online and flow changes. Support to the main Logistics Department and Operations Team. Central Dispatch, Auto Dispatch. CDK Inventory Management software, Microsoft Word, Excel, Outlook and Google Docs. Vehicle Recon software. Maintained 7 employees, 7 day a week scheduling

Home Delivery- is a niche department created for the delivery comfort of online customers. Servicing customers with their vehicle purchases being delivered service from door to door. With an increasing venue for 400 vehicles monthly to over 600 during (pandemic)

With developed computer programs I was able to service the shipping and transportation of customer purchased vehicles within all geographical areas of the United States without limitations. Overseas customer import vs exports to other countries, while providing proper documentation for a smooth transition.

Created development plans for future growth of a department that Off Lease Only had corned in the marked of customer delivery.

Lead of team of 6 representatives, offered training and development to enable the future growth and expansion of department.

One on one development with each team member to grow and utilize employees with their best skills and assets.

Created standard operating procedures and process standards.

Hired and Developed employees, while supervising a team and reporting to upper management.

Inventory Management 1400 vehicles, wholesale and retail Off Lease Only – West Palm Beach, Fl (Military location / Congress location Manager: Kenia Muvdi / Donna Nelson

From 7/2016 till 2/2019

Transportation Payables – Account Payable & Reconciliation

Accounts Payable for over 100 transporter payments daily with a 24-hour turnaround check process.

Accountability for each lot/vehicle that was being processed for payment on accounting floorplan and expense report for upper management.

Maintained and log invoices and verify charges and each vehicle lot / stock

Track and analyze vendors tariff for compliance regarding accessorial charges

Verify each supporting document / dispatch for payment in detail

Review and Reconcile invoice discrepancies and work with their Logistics Manager and or transportation company.

Address and respond to vendor inquiries on payments or any discrepancy

Update constant Accounts Payable functions: Billing, Verifying rates, and close coordination with Logistics department and team members.

Weekly report on Large Transportation Vendors – with weekly movements of thousands of vehicles. And weekly account reconciliations

Research of payments, or transport damage payments. Worthy Auto Transport

Transportation Payables / Auto Dispatch services

Owner: Mathew Gillespie 239-***-****

From: 2/2015 till 5/2016

Daily Auto Dispatching for 2 trucks throughout the Southeast Region of the United States

Build and grow new account relationships with auto dealerships, auctions and auto buyers

Coordinate pickup appointments through various Auto Auctions for the pickup and or delivery of transported vehicles

Bill each new or established vendor, as well as calculate freight amounts, drivers earning and fees.

24-7 day a week work, that required constant attention to the telephone and the needs of drivers and or customers.

With developed computer programs I was able to service the shipping and transportation of customer purchased vehicles within all geographical areas of the United States without limitations. Overseas customer import vs exports to other countries, while providing proper documentation for a smooth transition.

Created development plans for future growth of a department that Off Lease Only had corned in the marked of customer delivery.

Lead of team of 6 representatives, offered training and development to enable the future growth and expansion of department.

One on one development with each team member to grow and utilize employees with their best skills and assets.

Created standard operating procedures and process standards.

Hired and Developed employees, while supervising a team and reporting to upper management.

Inventory Management 1400 vehicles, wholesale and retail

Daily Auto Dispatching for 2 trucks throughout the Southeast Region of the United States

Build and grow new account relationships with auto dealerships, auctions and auto buyers

Coordinate pickup appointments through various Auto Auctions for the pickup and or delivery of transported vehicles

Bill each new or established vendor, as well as calculate freight amounts, drivers earning and fees.

24-7 day a week work, that required constant attention to the telephone and the needs of drivers and or customers.

Wheels on Steel Auto Transportation

Owner & Operator / Help administer (husbands) business. Owner: Brady L Snell 561-***-****

From: 1/2009 – Company Dissolved

Logistics Coordinator for private Owner-Operators in the Auto Transport Industry. Provide loads from sub-hauling companies, manufacturers, dealerships, as well as private and individual customers

(snowbirds), relocations, private auto sales, dealer transfers, lease return and even rental car vehicle exchange for newer models. Provide billing and collections for each individual company through QuickBooks. Provided customers with established time of arrival for pickup and deliveries. Coordinate net weights of the vehicles to ensure that truck and carload are within federal DOT regulations, and proper axle weight distribution maintain. Maintain customer relations as well as sub-hauler vendor relationships with Hansen & Adkins, H&S Auto Cargo, Masney Auto Transportation, Carsarrive Dealers Choice, Off Lease Only, Inc. Carmax, etc.

Provide Owner/Operators with a weekly detailed report of all their loads and vehicle intakes. Earnings and payment distribution. Amount of cars moved to and from. Send each individual Owner/Operator customers a copy of the BOL, an Invoice for load and collect on any outstanding invoices. Salary: % of gross load amount. (For Owner-Operator information please request and a list will be provided to you) EDUCATION

Miami Springs Senior High School – Graduated 1985

Miami Dade Community College – Miami, Florida – Business Development (signed up for course – currently pending)

Miami Dade Community College – Downtown Miami, Fl. - Paralegal / Law course – credits accrued, Miami Dade Community College – N. Miami Campus Fl – Criminal Justice – standard credits accrued

1001 Ways to Energize Employees Piscataway, NJ

Real Estate Course – FL

Real Estate Investment and Funding

How to negotiate to close any sales deal seminar

Kaizen Training in Innovative Technology - NJ

BILLINGUAL: English & Spanish – Written and Verbal Proficiency

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