Customer Support, account coordination, sales support, contract admini

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TERESA TOMLINSON

Jefferson GA

*************@*****.*** / 770-***-****

http://www.LinkedIn.com/in/tj-tomlinson

SUMMARY

Dedicated team player who gets along with everyone and enjoys people. My personal daily goal is to treat others, in every capacity, in the manner I would want to be treated. Being a focused and diligent self-starter, I am resourceful and well- organized resulting in maximizing relationships with customers, clients, vendors, with an excellent record of internal and external customer satisfaction. I am very adaptive, and deadline oriented with the flexibility to quickly learn new systems, with emphasis on flexibility! Managerial experience with the dedication to making current business operations seamless. Administer budgets, train staff, and monitor and adjust and write procedures to maximize performance and efficiency. SKILLS

• Contract Development and Administration

• Inventory Management and Reconciliation

• Order Processing and Purchase Order Entry

• Operations Oversight and Process Improvement

• Quality Assurance and Continuous Improvement

• Problem Solving and Decision Making

• Team Collaboration and Leadership

• Budgeting and Forecasting

• Logistics and Supply Chain Coordination

• Effective Interpersonal Skills

• Excellent Customer Service and Communication

• Data Management and ERP Systems

EXPERIENCE

Sales Support / ISR / ThinkTLS - Gainesville, GA (Temporary assignment) 07/2024 - 08/2024

• Collaborated with management to organize data and set up internal processes for a startup business, optimizing workflows and operational efficiency.

• Entered and managed over 500 records of contract and operations details in Razor ERP and Monday.com, ensuring data accuracy.

• Ensured the accuracy of data entry, resulting in a 99% error-free reporting system that supported critical business decisions.

• Streamlined reporting processes, contributing to improved decision-making and operational transparency for the business.

Contract Administrator / ChannelWorks / Catalyst Tech Ventures - Peachtree Corners, GA 06/2021 - 06/2024

• Processed 100+ incoming sales orders monthly, ensuring 100% accuracy in validating critical contract details and resolving any conflicts or discrepancies.

• Actively followed through on incomplete information, achieving timely resolution of 100% of missing details for sales contracts.

• Managed and updated inventory data in proprietary database daily, maintaining an error rate below 1% for asset accuracy.

• Developed onboarding and process management systems, including customized Welcome Letters for distribution to over 50 partners, enhancing communication flow.

• Created and entered internal sales orders, purchase orders, and invoices into QuickBooks from partner sales contracts, improving invoicing production and accuracy to 100%.

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• Collaborated with development team to test and transition asset database from Salesforce to ChannelWorks proprietary system site, ensuring 100% data accuracy and seamless system functionality. Distribution / Inventory Coordinator / Orica USA / Collabera - Homer, GA 10/2019 - 06/2021

• Ensured 100% compliance with critical requirements to streamline the order-to-invoicing process, resulting in a 100% dependable accuracy with no invoicing errors.

• Provided daily support to multiple production sites, achieving 99% inventory accuracy through proactive coverage and reconciliation efforts.

• Managed purchase orders and stock in SAP, adhering to company procedures, with emphasis on continuous improvement for order fulfillment efficiency by 25% with follow through.

• Scheduled railcars and third-party carriers to meet product delivery requests on time, improving on-time delivery standards with 99% reliability and tracking.

• Maintained continuous communication via email and phone with all site managers, suppliers, and carriers, ensuring load accuracy and timely deliveries while fostering strong relationships to drive customer success and confidence.

Operations Coordinator / NewPoint Media Group LLC - Lawrenceville, GA 06/2017 - 10/2018

• Led daily operations, supervising a team of 10+ and collaborating with the VP, resulting in a measurable increase in team productivity in a manufacturing environment.

• Partnered with Accounting and vendors to manage payment schedules, conduct cost analyses, and ensure timely statement reconciliation, increasing payment efficiency by 20%.

• Reduced annual operating budgets by 15% through the implementation of streamlined management processes and cost-saving initiatives.

• Monitored supplier performance to ensure 100% compliance with quality standards, delivery schedules, and contract specifications.

• Coordinated logistics for LTL freight, overseeing dispatch, routing, tracking, and shipping, ensuring 99% on-time delivery and maintaining high customer satisfaction levels. Special Projects Coordinator / NewPoint Media Group LLC - Lawrenceville, GA 12/2016 - 05/2017

• Spearheaded quality assurance initiatives, driving a new process for specialized print and marketing pieces. Resulted in 20% increase in revenue by streamlining processes and implementing effective sales strategies.

• Boosted customer satisfaction by 20% through efficient operational management, ensuring compliance with quality standards and customer requirements.

• Led project management efforts, successfully launching 5 new services, organizing key events, and developing company-wide policies to enhance service delivery for internal and external customers.

• Provided expert guidance to team members, resolving customer issues and ensuring policy adherence, resulting in a high percentage of client satisfaction and less than 10% service-related issues with quick resolution. Project Manager / NewPoint Media Group LLC - Lawrenceville, GA 02/2015 - 12/2016

• Led virtual client meetings to manage project rollouts, addressing intent, requirements, and budgets for over 10 successful initiatives.

• Managed inbound and outbound communications, handling an average of 50+ calls, emails, and announcements daily to ensure seamless coordination across teams along with internal and external customers.

• Provided procedural information to clients and Account Managers, addressing inquiries quickly to improve customer satisfaction and deliver expected outcomes with a 100% satisfaction rate.

• Analyzed data to track ROI, driving quality improvements and boosting product sales by 15% over baseline. Senior Account Manager, Customer Support / NewPoint Media Group LLC - Lawrenceville, GA 05/2003 - 02/2015

• Processed over 150 customer orders monthly, accurately inputting details into our proprietary order management system, accepting payments, and updating accounts in CRM and ERP systems.

• Managed communication with clients via email, phone, online presentations, screen shares, and in-person meetings, resulting in a 99% customer satisfaction rate.

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• Oversaw and maintained 60+ accounts, consistently meeting and exceeding performance goals, documented by meeting departmental KPIs certified by management.

• Proactively reached out to accounts, driving revenue growth by 15% through upselling and measuring customer satisfaction and proven ROI increases.

• Collaborated with customers to develop and implement strategic business and account plans, boosting their client retention and growth by 10%.

Print Production Manager / NewPoint Media Group LLC - Lawrenceville, GA 03/2001 - 05/2003

• Supervised a team of 50 employees, increasing overall productivity and operational efficiency by 20% consistently to meeting manufacturing and shipping goals.

• Collaborated with cross-functional teams to enhance customer satisfaction, streamline procedures, and boost profitability by 15%.

• Implemented staff development and succession planning programs, improving workforce satisfaction by 40%, providing regular KPIs and positive feedback for work well done.

• Produced comprehensive reports on project status and production forecasts, driving data-informed decision- making.

EDUCATION AND TRAINING

Associate of Arts: Education

Darton State College - Albany, GA

• Darton Honor Society Member

• Dean's List Honoree

• GPA: Magna Cum Laude Graduate

Junior Year College: Education

Georgia Southwestern State University - Americus, GA

• Junior Year coursework for Education

• GPA: Ranked in Top 10% of class

ADDITIONAL INFORMATION – VOLUNTEER WORK

Performed volunteer work currently and in between positions October 2018, August 2024-current.

• Bethlehem United Methodist Preschool – Assisted with preparations and paperwork

• Pet sitting – Provided trustworthy care as needed for animals

• Job searches online and in person with Georgia DOL.

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