Customer Service Inbound Calls
Resume:
Mary Valenzuela
Las Vegas, Nevada 89131
*********@*****.***
**** ****** ***** **. *** Vegas, Nevada 89131 C: 707-***-****
OBJECTIVE To obtain a position at home utilizing my experience in Customer Service. I am highly accomplished and motivated with a proven track record of rapport- building, resourceful problem-solving, and communication skills.
WORK EXPERIENCE
Feb. 16, 2024 - Pleio (Good Start Program)
600 Third Avenue, Suite 200
New York, NY 10016
Phone: 646-***-****
Outbound calls to patients regarding their prescriptions. Patient data is
strictly used to support patients to take medications as prescribed by their
healthcare professional.
August 1, 2018 – Dec 4, 2020 Direct Interactions
1631 15th Ave West Suite 317
Seattle, WA 98119
Phone: 866-***-****
Receive inbound calls for Benny Hinn ministries processing orders, prayer
requests, event registration and sending requests to customer service as
needed.
In December 2018 I was asked to help the American Red Cross Support assisting those clients who have been through various disasters (Hurricanes Irma, Michael, Harvey, Florence. CA wildfires in Paradise and Mendocino County along with Nebraska floods).
April 2020 was invited to work on the NY line scheduling appointments for COVID-19 Testing for various areas in the NY area.
Later in April 2020 I was invited to work the Ohio Unemployment line to assist inbound callers with their unemployment accounts providing information and transferring to the new PUA (Pandemic Unemployment Assistance) program for those residents not eligible for OH Unemployment.
December 2016 – May 2018 OMS (Oasis Marketing Solutions)
Pearland, TX (Headquarters) 77047
Phone: 877-***-**** Fax: 832-***-****
Using Five9 platform calling customers of Jackson-Hewitt to schedule
appointments. Political surveys to various states and completing survey
per answers provided.
June 2014 – Dec 4, 2020 Live-Ops (Independent Contractor)
555 Twin Dolphin Drive, Suite 400
Redwood City, CA 94065
Receive inbound calls from customer viewing infomercials, mailed information.
Regarding a specific product or viewing live programming.
In October 2015 I was invited to certify for “Public Partnerships” for the states
of Pennsylvania and Washington. Inbound calls on a dedicated line for
Medicaid recipients their Providers, Common Law Employer, Designated representative or Service Coordinator answering questions regarding time sheets, hours approved to work, Paperwork or the hiring of new employees.
Outbound calls for Farmer's Roadside and Wheels to customers and service providers for roadside assistance. Checkup on customer to make sure safe and update with information of service provide and provide eta. To also call service provides to ask for bids on various jobs or to get status of job that was awarded.
Inbound calls from Bath & Body Works customers to place new orders, track existing orders, replace orders or items in orders.
April 2015 – Nov. 2015 PostMates (Independent Contractor)
690 5th Street
San Francisco, CA 94107
To call in food orders placed by customers using PostMates app. Enter ready
Time and occasionally call the customer directly for question regarding their
Order and notifying the courier with any instructions from merchant.
Jan. 2015 – Mar. 2015 Teletech (Independent Contractor)- Seasonal Support
16610 North 28th Avenue
Suites B100 & B108
Phoenix, AZ 85053
866-***-**** (for applying by phone)
Customer Service Rep/Work At home
Technical Support
Turbo Tax/Intuit
Inbound calls from customer of Turbo Tax regarding logging onto their account,
Downloading new software, questions regarding downloads and at times
Refunding customer for download of incorrect software and providing link to
Download correct software. Answering questions about the various software
And occasionally logging onto customer computer to assist with logging onto
Their turbo tax account and instructing customer how to download software and
Logging onto their account.
Nov. 2007 – Aug. 2014 Wyndham Financial Corporation
Universal Agent/Chargeback Associate
10750 West Charleston, Suite #130, Las Vegas, NV 89135
Cash processing associate/In-direct customer service. Processing time share customer payments to accounts and remote depositing each day to various bank accounts.
Chargebacks (AMEX, Visa/MC, Discover) Assisting various credit card companies with disputes from customer about payments. Researching and providing verification of disputed payments.
Aug. 2006 - Nov. 2007 Wal-Mart
Receiving/ Reclamations Associate
6464 North Decatur Boulevard, North Las Vegas, NV 89131
Receiving food and general merchandise.
Reclamation scanning out products that are open, labels missing, dented cans, call backs and broken/crushed containers.
Items are boxed, shrink wrapped and shipped back to company warehouse.
Aug. 2004 - Sept. 2007 West Corporation
Work At Home/Independent Contractor/ Customer Service
10931 Laureate Drive, Building 8000, San Antonio, TX 78249
Processing orders for Office Depot Contract Customers.
Processing orders for Home Shopping Network customers.
Jul. 1985 - Nov. 2003 Louis M. Martini Winery
Executive Secretary/Administrative Assistant/Accounts Payable/Consumer
Support Agent
254 South St. Helena Highway, St. Helena, CA 94574
Administrative Assistant for President of company, typing, answering phones,
transcription, greeting guests, scheduling reservations/appointments as needed.
A/P matching invoices to statements, coding and processing for payment on
weekly basis for five properties.
A/R - Assisting when help needed.
Customer service, processing orders, picking and preparing for shipping (using
UPS and FedX software), maintaining company website, wine club data base,
greeting guests in tasting room and at various wine club events, monthly
inventory, daily cash deposit, rectifying customer complaints, answer questions
and concerns.
EDUCATION
9/5/65 – 6/18/69 Calistoga High School, Graduated - Diploma
Calistoga, CA.
1979, 1990, 1991 Napa Valley Junior College
(One Semester Each Year) Napa, CA.
Business Classes
Medical Terminology
Accounting I
REFERENCES Chris Cordano
******@***********.***
Renee Wheeler
********@*****.***
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