Customer Service Representative
Resume:
Sidney Crawford
**** ********** *****, ***** ************, VA 23237 914-***-**** Email: **********@*****.***
OBJECTIVE
Seeking a dispatching representative position that utilizes my professional experience allowing me to contribute to the success of the business.
RELEVANT SKILLS & QUALIFICATIONS
■ Excellent customer service and communication skills, both verbal and written.
■ Ability to multi task and make sound decisions in a fast paced work environment.
■ Active listener with the ability to attain and process necessary information.
PROFESSIONAL HISTORY
Care Advantage Inc 2021
Scheduling and Resource Specialist
- Schedule care givers to help Clients who have medical needs, such as hospice patient’s cancer, recovery from surgeries.
- Call clients to give updates on schedules for the days and weeks. Finding replacement care givers in case of call outs.
- Call care givers to give them their schedule and open shifts that are available.
- Setting payrates, hourly, daily and weeks.
- Contacting client’s and care givers to follow up on how the interaction with both to make sure everything is going smoothly.
Miller’s Auto Center & U-Haul, Midlothian VA 2020
Customer Service Representative
-Schedule service for cars to be detailed and provide work orders for U-Haul Customers.
-Contact customer via phone to schedule car washes and details. Look over cars to ensure they are presentable to customers.
-Review work orders for assign U-Haul reservations for customers ready for pick up.
-Check milage and amount of gas in all U-Haul vehicles and input into data system for billing purposes.
Tech 24/Commercial Food Service Repair Inc., Ashland VA 2015 - 2020
Service Dispatcher/Customer Service Representative/Parts Person/Receiving/Maintenance
-Schedule service calls and provide work orders for Service Technicians according to urgency.
-Review jobs in service monitor to ensure they are dispatched and assigned as required to the correct Technician.
-Contact customer via phone to schedule service calls, Preventative Maintenance service calls and follow up recommended service work.
-Received, shipped and transferred parts from branch warehouse to warehouses throughout the company.
-Received parts for follow up work that Technician’s recommended and assign the parts to the job and scheduled with customer.
-Cleaned and maintain the parts cage, bathroom and office on a weekly basis.
-Created new work, PM work and Quoted service work orders in which I emailed to customers for worked to be approved.
Carey International, Stamford, CT 2014 - 2015
Dispatcher/Customer Service Representative
-Assign and dispatch drivers and/or chauffeurs to fulfill ground transportation reservations and requests.
-Schedule drivers and/or chauffeurs in a fair and equal manner based on vehicle type, schedule, and
availability of driver and/or chauffeur.
-Assist reservations with questions concerning rates and drive times.
-Answer customer inquiries regarding schedule changes, availability of vehicles, and existing reservations.
Burke Heat, Hawthorne, NY 2008 - 2014
Service Dispatcher/Customer Service Representative
-Schedule service calls and provide work orders for Service Technicians according to urgency.
-Review jobs in service monitor to ensure they are dispatched and assigned as required.
-Contact customers by phone to notify them of delivery, and process and maintain delivery reports.
-Assisted customers with questions regarding heating oil services, billing and payments.
-Troubleshot and resolved customer issues independently and accurately.
-Provided consultation on service plans.
Tri-John Security, New Rochelle, NY
Security Guard
-Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations;
contact emergency responders, such as police, fire, and/or ambulance personnel as required.
-Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against
theft and maintain security of premises.
-Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
-Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using
force when necessary.
RAS Group Inc., Pelham, NY 2006 - 2008
Credit and Collections Representative
-Settled overdue payments with customers.
-Provided professional service helping customers with delinquent accounts.
-Received and posted payments to accounts.
-Maintained records of collection and status of accounts.
Staffing Agencies, New York, NY 2000 - 2006
Collection Representative
Companies: John Mini and Econnergy via Accountemps
Sharp and Panasonic via Saryth
CitiMortgage via Adecco Employment
Ajilon Professional Staffing
-Produced and arranged collection solutions for customers.
-Initiated all collection activities (telephonic calls & letters).
-Recorded information about financial status of borrowers and
and status of collection efforts.
Contact this candidate