Customer Service Administrative Assistant

KAYLIN C. NICHOLSON

Washington, DC 202-***-**** ****************@*****.***

BACHELOR OF SCIENCE STUDENT INTERN

Accountability

Coordination

Customer Service

Decision-Making

Decisiveness

Flexibility

Information Gathering

Integrity / Honesty

Interpersonal Skills

Judgment

Leveraging Diversity

Operations Management

Oral Communication

Policy & Procedure Research

Problem Solving

Quality Focus

Resilience

Teamwork

Written Communication

Dedicated and highly motivated Biology student pursuing a Bachelor of Science degree at Alabama A & M University. Committed to the principles of problem-solving in biological sciences, the AAMU Biology Program has equipped me with a solid foundation in both theoretical knowledge and practical skills. Comprehensive training leading toward diverse opportunities in industry, public service, and the private sector. Eager to apply academic insights and contribute to real-world challenges, to further enhance practical experience and make meaningful contributions to the field of biology.

Administrative Assistant with capabilities to assist in performing routine office and technical work to support the administration or operation of the programs of the assigned division; Assist division members with a variety of special projects pertinent to the assigned division; Work with MS Access database or Excel spreadsheets to include data entry, editing and creation of reports, and monitoring and tracking of activities and efforts; Assemble power point presentation packages for use in division briefings; Types and prepares documents in MS Word that may be of use to the division; and assist division members with a variety of special projects pertinent to the assigned division.

Information Technology Enthusiast with the capacity to identify and resolve a variety of large and small-scale problems with computer systems, networks, system administration, equipment, and software that involve system integration, configuration management and/or project management; Assist with the rigorous application of information security policies, principles, and other rules and procedures as appropriate in the delivery of all IT services PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Secretary Intern D.C. DEPARTMENT OF THE TRANSPORTATION 06/2023 – 08/2023 25 Hrs./Wk.

Served as an administrative analyst, evaluator, and advisor to management, responsible for planning, analyzing, evaluating, and/or improving the effectiveness of administrative operations and programs. Acted as the liaison between the Director, key subordinate staff members, and other key officials to assure clarification and understanding of the Director’s views on all administrative problems and issues. Reviewed all incoming mail and correspondence to determine proper action; Determined deadlines for correspondence needing suspense dates; Logged and maintained correspondence and suspended action files; Followed-up on suspense dates to ensure timely reply to suspended items, as well as matters resulting from meetings and conferences. Reviewed outgoing correspondence, reports, and other documents for proper format and accuracy; initiates corrective action as appropriate; Compute or verify the accuracy of standard work measurement data; Reviewed case files for all pertinent information and prepares case files for dissemination to the appropriate office; Explained reporting procedures and requirements to operating officials when needed or requested. Typed and prepared correspondence for the Director’s signature in conformance with the agency’s policies, guidelines, and procedures; Types into final format written information and corresponding documentation. Established, organized, and maintained files of correspondence, manuals, and other related information in accordance with regulatory policies and guidance, Compiled records of organizational and workflow charts, staffing levels, and mission and function statements. Made recommendations on unresolved problems regarding an extensive body of rules, procedures, or operations applicable to general clerical and administrative assignments to perform the full range of administrative support work where different procedures may involve numerous steps. Reviewed policies, views, and special interests to assure that they are accurately reflected in all documents and correspondence prepared for signature. Adapted recorded filing systems to facilitate research and/or to maintain systems containing substantial information and a variety of documents, reports, studies, and other reference materials including files or records containing knowledge management materials. Implemented workload management methods and techniques sufficient to plan, organize work, set priorities, manage the work of the office, and coordinate a variety of general support service functions. Utilized oral and written communications methods and techniques sufficient to obtain/impart information, and to clearly and effectively address problems and issues that arise, and to communicate. Applied analytical and evaluative techniques to perform analyses of data and information, to draw conclusions, to improve processes, and to recommend appropriate courses of action Key Results:

Administrative Assistance and Program Analyst Functions: Acted on behalf of the supervisor, facilitating workflow, coordination, and management controls. Conducted semi-annual Congressional Seminar, coordinating meetings with Congressional Aides, and Government Liaison.

Automated Systems Management: Utilized automated systems to establish, maintain, and retrieve detailed records. Maintained an online database for the office's outreach events program.

Proficiency in Microsoft Word and Adobe PDF: Prepared and coordinated various written materials, including internal and external emails and office-wide communications. Compiled program operations data into reports, ensuring accuracy before distribution.

Microsoft Excel Spreadsheets: Created spreadsheets from scratch to record, organize, and analyze data for work group information tracking.

KAYLIN C. NICHOLSON

Washington, DC 202-***-**** ****************@*****.*** PROFESSIONAL EXPERIENCE & ACHIEVEMENTS CONTINUED

2

Microsoft Outlook and Calendar Management: Used Microsoft Outlook for email communication, scheduling, and organizing events. Independently scheduled work to meet deadlines, including reserving rooms and arranging meetings for the Global Leadership Community (GLC).

Oral and Written Communication: Communicated orally with management, co-workers, and customers, providing 'how-to' instructions, and resolving inquiries. Read daily news reports to brief the supervisor on organizational changes impacting the work group.

Problem Resolution and Collaboration: Resolved problems independently and collaborated with individuals and groups to identify issues and negotiate differences. Served on workgroup teams to brainstorm alternative solutions and evaluate their effectiveness.

Application of Rules and Procedures: Applied written rules and procedures, using judgment in selecting the most applicable procedure. Held a government purchase card, making supply purchases at discretion within established guidelines.

File Management and Confidential Material Handling: Cataloged, sorted, and retrieved files, labeled record files for easy access, and disposed of documents according to retention guidelines. Organized and maintained filing cabinets containing closed case files and handled sensitive and confidential material.

Office Appliances and Equipment Management: Demonstrated knowledge of common office appliances and equipment. Monitored and routed incoming e-faxes, regular faxes, and postal mail, researching unidentified items for proper distribution. Team Member KRISPY KREME (Washington, DC)

August 2021 – Present 26 Hrs./Wk.

Worked 15 hours per week, providing excellent customer service to up to 75 customers per shift. Oversaw all assigned POS systems, ensuring seamless transactions and accurate order processing. Processed a high volume of online and phone orders, optimizing the efficiency of the ordering process. Assisted team members in their respective positions, contributing to a cooperative and productive work environment. Demonstrated in-depth knowledge and understanding of the culture of the organization and various positions, enhancing customer interactions and team collaboration. Key Achievements:

Provided point-of-sale (POS) assistance, seeing purchases completed from the inception of orders to their successful closure, resulting in a smoother and more efficient transaction process.

Maintained comprehensive knowledge of all aspects of the menu, enabling accurate and helpful customer service and order processing.

Effectively processed orders in person, online, and over the phone, contributing to a seamless ordering experience for customers and boosting sales.

Maintained the cleanliness of the workspace, creating a hygienic and professional environment for customers and staff.

Maintained effective communication with all customers and kitchen staff, fostering a collaborative and efficient work environment that enhanced customer satisfaction and team cohesion. PROFESSIONAL DEVELOPMENT & TRAINING

Student/Intern VARIOUS PROGRAMS 6/2019 – 12/2023

Student / Participant in various non-profit partnership that make technology and engineering careers more attainable to underserved youth in the Nation’s Capital. Built alliances with businesses, government and community leaders who shared the common goal of empowering all youth to contribute and prosper in the STEM economy. Actively participated in various community events, contributing to the improvement and betterment of local neighborhoods and communities. Acquired competence and knowledge in essential skills, including team building, effective communication, community service, enhancing leadership capabilities. Engaged in presentations related to city government structure, gaining a comprehensive understanding of civic institutions and governance. Participated in general body meetings, cultural events, and youth government elections, demonstrating a strong commitment to community engagement and leadership. Effectively communicated ideas and plans for activities and initiatives to youth government officials, contributing to the successful planning and execution of community programs. Key Results:

On Ramps Summer Internship, Accenture Student Intern - Developed teamwork and communication skills. Enhanced leadership abilities through hands-on experiences.

BUILD Program Participant - partnership between Deloitte and DC Public Schools aimed to provide high school students with the opportunity to learn about entrepreneurship and business by creating their own startups. KAYLIN C. NICHOLSON

Washington, DC 202-***-**** ****************@*****.*** PROFESSIONAL EXPERIENCE & ACHIEVEMENTS CONTINUED

3

Upward Bound Student Intern - Engaged in a college preparatory program focusing on academic skills and motivation. Explored unique college and career opportunities.

College Gurl Foundation Student - Participated in a program introducing various college opportunities and fostering a passion for community service. Developed leadership skills crucial for future endeavors.

Summer Youth Employment Program, Student Employee - Gained exposure to real working conditions through a summer job program. Developed skills essential for the real-world working environment. COMMUNITY SERVICE

Martha’s Table Community Service, Community Service Volunteer - Collaborated with a community service organization prioritizing support for those in need. Assisted in providing clothes and food to the community. EXTRACURRICULAR ACTIVITIES

Liturgical Dance, Ebenezer AME Church, Fort Student Dancer - Contributed to a team-building environment. Gained networking and leadership skills.

Modeling, Extra Ordinary ENT, Student Model - Engaged in team-building activities within a nonprofit modeling organization. Participated in modeling shows and community service events. HONORS / AWARDS

Attendance Award

Honor Roll / GPA Award AP Student

Foreign Language Award

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, and Outlook, Internet Applications EDUCATION & CERTIFICATIONS

Bachelor of Science in Biology ALABAMA A & M 2027

Biology Program - The AAMU Biology Program’s mission is to educate students in the fundamentals of problem solving in biological sciences through the integration of teaching and research. The program has established a strong instructional and research unit that fosters comprehensive theoretical and practical training that adequately prepares students for positions in industry, public, and private sectors.

Alabama A&M National Society Of Leadership & Success (NSLS) Honor Society 2024 The NSLS is an organization that provides a life-changing leadership program that helps students achieve personal growth, career success, and empowers them to have a positive impact in their communities. Alabama A&M Psychology Club 2024

The mission of the Psychology Club is to provide a social environment in which students are provided relevant information to connect them with psychology faculty at Alabama A&M, promote the understanding of psychology as a human science, and provide students information relevant to graduate school, career opportunity, and research opportunities at Alabama A&M. High School Diploma MCKINLEY TECHNOLOGY (Washington, DC) 2023 Food Handler Certificate WASHINGTON, DC 2021

Contact this candidate