Customer Service Used Car/Maintenance lot driver

Michael J. Bettner

Telford, PA • Cell: 215-***-**** • ***********@*****.***

OBJECTIVE

Results-driven and entrepreneurial former small business owner with a successful track record in managing and growing a used car sales company. Seeking to leverage my expertise in operations, sales, and customer service to contribute to the success of a dynamic organization.

EDUCATION

Lansdale School of Business, Lansdale PA May 2001

Associate’s Degree, Computer Applications Management EXPERIENCE

Cannon Motors, Silverdale, PA. Used Car Lot Manager June 2013-Current Site Manager

o Includes responding to sales leads via calls, and emails, scheduling appointments meeting customers, negotiating, and closing deals.

o Manage company bank account, money collections, and payouts. o Oversee security system and respond to events.

o Maintain close relationship with owner and adjacent businesses. Title Issuing Agent

o Completion of vehicle title work, verify credentials, process state forms, issue license plates, and perform all duties of PA Issuing Agent, and Title Clerk, to complete the sales. Car Sales

o Managing website, marketing, posting ads, updating, and presentation of inventory. o Responsible for all customer interactions from acquisition to closing. o Peak sales number of up to 39 sold over 30 days. o Received numerous 5-Star reviews on all platforms. Independent Contractor, Greater Philadelphia Region January 2003-June 2013 Home Improvement & Repair

o Proven track record of successfully completing home improvement and remodeling projects. o Kitchen and bathroom renovations, flooring installation, and structural modifications. o Proficient in executing projects according to specifications and safety standards. Small Business Owner, Greater Philadelphia Region May 2001-July 2016 Bettner Vending

o Successfully established and operated a vending company with a robust business plan resulting in a 8k – 12k revenue annually.

o Daily operations include inventory management, purchasing, machine maintenance, and route planning. o Cultivated strong relationships with clients and provided exceptional customer service. o Monitored expenses and optimized pricing strategies to ensure profitability and cost-effectiveness. LICENSES & CERTIFICATES

PennDOT Issuing Agent December 2013-Current

Licensed Vehicle Salesperson, PA June 2013-Current SKILLS & TRADES

Used Car Sales • Customer Relations • Strong Interpersonal Skills • Negotiations • General Contracting • Former Small Business Owner • Self Motivating • Online Marketing • Title Agent • Dry Wall Installation • Kitchen & Bathroom Remodeling • Plumbing and Electrical Work • Tile Installation • Finish Work

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