Customer Service Representative, Receptionist or Office Manager
Resume:
Mary L. Petix
****.**********@*****.***
OBJECTIVE: To obtain a full-time position with an organization where I can demonstrate my abilities, including reliability, dedication, and a strong work ethic.
SKILLS:
Microsoft Word
Excel
Access
PowerPoint
Basic Spanish
Basic to Intermediate Quick Books
Accounts Receivable/Accounts Payable
WORK EXPERIENCE:
Pequannock School District, January 2024-Present, Teacher’s Assistant.
Assist the Teacher’s with First Grade and Third Grade Students.
Assist with Lunch and Recess.
Occasionally when Students attend Field Trips, I will assist the Main office.
Keep up with the necessary School Training.
Assist certain Students with Learning disabilities one on one at times.
Make sure all Students are in a safe environment.
Vitalaxis – Pinebrook, NJ – Customer Service Representative – May 1, 2023 – January, 2024 (Billing Company) Temporary position.
Answer phone calls from patients that have Doctor appointments and patients with copay program and qualified drug programs.
Receive payments over the phone.
Review patient’s copays before having procedures.
Provide customer service, review programs and services, and send documentation to insurance agencies to assure appropriate billing and claims.1
Connectiverx – Fairfield, NJ - Customer Service, November, 2022-April, 2023 (Temporary position)
Assist Physicians, clinics, and patients with a copay program and qualified drug programs.
3rd Party support for Amgen
Provide Customer Service, review programs and services, and send documentation to insurance agencies to assure appropriate billing and claims.
Atlantic Health Systems – Pompton Plains, NJ – July 2021 – January 2023, EVS Department,
Chilton Medical Center
Assist Patients and Visitors when entering the Hospital
Screen Patients and Visitors with the Covid-19 Questions/Protocols.
Make sure all Patients and Visitors have their Badges needed to proceed in the building
Assist Employees and everyone who enters the Hospital to make sure they have their appropriate identification.
Assist the Employees in the Registration area for the Radiology Department.
Manpower, Parsippany, NJ (Short Term Contract)
New York State Department of Health, March, 2021 – June, 2021
Call Center Environment – Customer Service Representative
Assist callers with scheduling Vaccination Appointments at all New York State Sites.
Confirming all the caller’s information, DOB, address, and emails, and entering any information needed in the System.
Send out emails for appointment confirmations.
Assist Management in whatever other tasks are needed.
Attend Training for my current position once a week and keep the Operators informed of any current updates through the New York State Department of Health.
DataStaff Inc. North Carolina, Short Term Contract – January 2021 This assignment was in New Jersey, supporting a North Carolina based agency.
Customer Service Representative. Call Center Environment
Assisted Callers for questions for the New Jersey Health Insurance programs.
Reviewed all paperwork sent in by Family members.
Assisted Management with special projects.
Attended Training twice a week to keep up with Customer Services Skills.
Manpower - Parsippany, NJ New Jersey Department of Labor, April, 2020 – September, 2020
Call Center Environment – Customer Service Representative - Contract
Assisting callers with Unemployment Claims
Entering personal information such as their Name, address, SS#, into the system.
Paying out Claims.
Detail to any type of Fraudulent Claims.
New Jersey Behavioral Health and Wellness – October, 2020 – December, 2020 –
Administrative Assistant (Contract)
Assisted the Patients with appointments via Virtual visits (Due to the Pandemic)
Assisted with Pharmacy calls, and medications for the patients.
Assisted the Doctor’s with any special projects needed for patients.
Ordered Office Supplies.
Opened and distributed mail to the Staff.
State Farm, Rick DeLisi- Pompton Plains, October 2019- February 2020
Making cold calls to set up appointments for reviews.
Answering calls, ordering supplies Opening and sending mail Manpower Employment Agency, April, 2019 to Present, Office Manager in Cedar Knolls, NJ. (Various Assignments same Employer)
Answered telephone calls and routed to appropriate Engineers Assisted Owners in various Projects, Created Binders for Expert Reports.
Ordered Office Supplies Created Charts in Excel for Engineers
Zaphyr Technologies LLC – Office Manager, January 2017 – June 2018
Answering telephones and directing the calls to the appropriate team members.
Assisted management with creating Invoices, entering payments, entering credit card charges.
Assisted Owners with Monthly Billing for Services rendered to customer
Ordered office supplies and assisted owners with varies tasks as needed.
Private Home Health Aide, July 2014 to Present (I work privately on my own for Various Families)
EDUCATION: Passaic County Community College, Paterson, NJ – 2010, Associates Degree, Office Systems Technology/Business
The Cittone Institute - Certified Help Desk Analyst, Mahwah, NJ - 2000
County College of Morris, Randolph, NJ, Certification Program of 8 weeks, for a Certified Nursing Assistant. July 2014 – September 2014. 2014 - Conducted Clinical hours for the Certified Nursing Assistant Program at St. Francis Oaks, Denville, NJ.
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