KELLY ROBLES
FORT LAUDERDALE, FL
***************@*****.***
Detail-oriented and organized professional seeking an administrative position in an office environment where I can utilize my communication, multitasking, and problem-solving skills to support organizational efficiency and success.
EXPERIENCE
PEOPLES TRUST INSURANCE
CLAIMS ACCOUNTS PAYABLE & RECEIVABLE, DECEMBER 2019 – PRESENT
● Receiving, recording, and processing invoices.
● Operate computers programmed with accounting software to record, store, and analyze information.
● Classify, record, and summarize numerical and financial data to compile and keep financial records.
● Resolves payment issues and challenging questions within designated authority and conducts related research as necessary.
● Perform general duties such as filing, answering phone calls and handling routine correspondence.
PEOPLES TRUST INSURANCE
CLAIMS ADMINISTRATIVE ASSISTANT, FEBRUARY 2018 – DECEMBER 2019
● Maintained organized digital records and utilized computer systems for data management and retrieval.
● Handled the sorting and distribution of electronic communications for the department.
● Coordinated task assignments and reallocations within departmental operations.
● Provided administrative support to departmental staff, aiding in form completion and correspondence management.
BROW BEAUTY PARLOR LLC
PERMANENT MAKEUP TATTOO ARTIST, JANUARY 2011 – PRESENT
● Enhancing facial aesthetics through makeup.
● Consulting with clients to understand their vision.
● Having knowledge of different color and design styles.
● Operating within health and safety regulations.
● Handle direct customer service and sales with personal communication skills.
● Manage own accounts and projects, working within budget and scheduling requirements. GLOBAL RESPONSE
CUSTOMER SERVICE REPRESENSATIVE, DECEMBER 2011 – JANUARY 2015
● Received a high volume of calls daily addressing customer’s needs, complaints, or other issues with products or services.
● Utilizing software, databases, scripts, and tools appropriately.
● Documenting daily reports, comments, inquiries, complaints, and action taken. SKILLS
● Microsoft office specialist
● Bilingual in English and Spanish
● Web and technology savvy
● Team building
● POS system
● TWIC card