Executive Director Customer Service
Resume:
WORK EXPERIENCE
Executive Director
LACASA-PHARMA / Dubai / Oct 2020 - Present
Spearheads the strategic planning, organization, and direction of company operations.
Develops and enforces inventory and cost accounting policies for consistent operational metrics.
Reports company performance outcomes directly to The Chairman.
Produces precise and timely business analyses to track performance trends and variances.
Leads and optimizes team efforts to support all departments effectively.
Supervises the creation of financial models based on operational insights.
Manages budget reviews and forecasts alongside senior management for designated countries.
Approves major system implementations to enhance cost and inventory control.
Cultivates a diverse, skilled team, offering career growth and professional development opportunities.
Ensures customer service capabilities align with and exceed strategic objectives.
Led operations to enhance sales and strategic outcomes. Cluster Head- Gulf
Acino Pharma - AG / Dubai / Jul 2018 - Sep 2020
Drive strategic initiatives by leveraging competitive research and audience targeting to achieve performance milestones.
Lead product consolidation and team restructuring to meet sales and profit targets within budgetary, marketing, and financial guidelines.
Manage country P&L by converting mid and long-term strategies into actionable short-term plans and pre-launch sales strategies aligned with marketing directives.
Cultivate distributor and key customer relationships through timely orders and profitable marketing strategies bolstered by market analysis.
Align operations with strategic goals, maintain relationships with high-level decision-makers, and ensure compliance with all conduct standards.
Fuel market share and profitability growth via improved turnover, precise forecasts, and efficient supply chain partnerships.
Implement OTR and PMS processes, coach and develop a talent pool, and foster team communication to inspire and inform.
Mentor team members to enhance skills, performance, and achieve both business and personal development goals.
Enhance distributor relations and develop profitable strategies. Country Manager
MEDA - AB (Mylan) / Dubai / Jan 2012 - Jun 2018
Developed Monthly & Annual Sales & Stock Forecasts based on Market Dynamics, ensuring optimal inventory levels and avoiding stockouts. Samer Salameh
P R O F I T D R I V E N S A L E S M A N A G E M E N T P R O F E S S I O N A L
******@*******.***
P.O. Box 123696- Dubai,
UAE, Dubai, 123696, UAE
ABOUT ME
• As a dynamic professional
with a remarkable track
record in steering sales
operations and business
management, I have
consistently achieved
financial success by
launching and growing
business units to
profitability. With proven
expertise in driving the
development and execution
of sales operations, I excel
in managing overall
businesses and establishing
units from the scratch,
propelling them to achieve
both top-line and bottom-
line profitability. I am skilled
in forging long-term
relationships at all levels
with business partners and
adept at building
organizational value through
innovative initiatives. By
addressing business
challenges head-on, I
effectively meet and exceed
revenue goals while
managing expenses and
ensuring customer
satisfaction. My extensive
experience encompasses
strategizing, directing, and
executing operations,
highlighting my strong
capabilities in client
communication, balancing
multiple priorities, and
navigating challenging
situations. As an effective
communicator with robust
analytical, problem-solving,
and interpersonal abilities, I
excel in customer
relationships and business
communication. My
excellent communication
and organizational skills
underpin my success in
client relations and in
achieving management's
Spearheaded Team Integration, achieving 130% productivity with efficient HR management while overseeing governmental business in UAE & Oman.
Executed Promotion Cycles and conducted impactful product presentations for MEDA Pharmaceuticals, securing listings in private hospitals and pharmacy groups.
Successfully relaunched key products, including Aldara cream, across both governmental and private sectors, ensuring continuous engagement with wholesalers.
Drove sales growth by opening new marketing channels, engaging key accounts such as hospitals and pharmacy groups, and holding strategic meetings with agents.
Monitored monthly sales and implemented suggestive selling techniques in the UAE, ensuring consistent performance and customer satisfaction.
Maximized Medical Reps' productivity through effective coaching, field problem- solving, and structured visit plans.
Developed sales forecasts to optimize stock and prevent shortages.
Successfully listed products in private hospitals and pharmacy groups.
Coached Medical Reps, enhancing sales outcomes and problem-solving.
Enhance distributor relations and develop profitable strategies. Country Sales Supervisor
Mylan Meda Pharmaceuticals / Dubai / Jan 2011 - Dec 2011
Achieved a 25% increase in regional sales across UAE & Oman.
Led a high-performing team of 30+ to consistently surpass targets.
Developed and implemented innovative sales strategies.
Established key partnerships to enhance market expansion.
Utilized CRM tools effectively to manage and expand the sales funnel.
Oversaw top-performing sales territories for optimal outcomes.
Built partnerships to expand market reach
Developed sales forecasts to optimize stock and prevent shortages.
Successfully listed products in private hospitals and pharmacy groups.
Executed Promotion Cycles and conducted impactful product presentations for MEDA Pharmaceuticals, securing listings in private hospitals and pharmacy groups.
Coached Medical Reps, enhancing sales outcomes and problem-solving.
Enhance distributors relationships & improve the communicatons for better distibution
Sales Supervisor
Mylan Meda Pharmaceuticals / Dubai / Jan 2010 - Dec 2010
Boosted sales by 30% above the assigned target
Led a top-performing team of 10 reps
Exceeded targets for 4 consecutive quarters
Implemented winning sales strategies
Forged strong B2B client relationships
Pioneered new product launch success
Cut costs by optimizing sales processes
Engaged with the Medical societies and Medical clubs
Implemented KPI for Medical Rep Performance and AV Activities
Participated in Exhibitons and confreences
Awarded 'Supervisor of the Year
Medical Representative
Mylan Meda Pharmaceuticals / Dubai / Sep 2007 - Dec 2009 objectives. I am eager to
contribute to your team with
these strong communication
and problem-solving skills.
EDUCATION
Bachelor of Science-
Pharmacy
An Najah National
University
Nablus
2000
SKILLS
Territory & time
management
Business Needs
Assessment
Relationship
Management
Performance Evaluation
People Management
Budget Forecasting
Sales Management
Customer Services
Strategic Planning
Negotiation Skills
Client Relations
Negotiation
L I NK
LinkedIn:
http://linkedin.com/in/samer-salame
h-533a6874
COURSES
Surpassed sales targets by 25% through outstanding sales acumen and strategic initiatives.
Established over 50 partnerships with medical doctors to significantly enhance market penetration.
Successfully launched three leading pharmaceutical products, demonstrating strategic marketing expertise.
Consistently exceeded AV activity quotas for each product by engaging in exhibitions and conferences.
Proficiently catered to diverse medical specialties, including Dermatology, Gynecology, Orthopedics, Gastroenterology, and General Medicine.
Led launch of 3 top pharma products with strategic marketing
Exceeded AV Activities quota through proactive engagement
Surpassed sales goals by 25%, showcasing strong sales skills Medical Representative
Julphar / Dubai / Jun 2003 - Aug 2007
Exceeded sales targets by 25% with expert sales strategies.
Forged partnerships with over 30 medical professionals, significantly expanding network.
Led district in prescription volume growth, showcasing leadership and influence.
Specialization in cardiology product line, highlighting product expertise.
Pioneered a successful virtual detailing program, enhancing digital engagement.
Expertly launched three leading pharmaceutical products with strategic marketing.
Consistently exceeded AV activity quotas by actively engaging in exhibitions and conferences.
Skilled in catering to a range of medical specialties, including Dermatology, Gynecology, Orthopedics, Gastroenterology, and General Medicine.
Led virtual detailing and launched 3 pharma products
Engaged diverse medical specialists, surpassing AV quotas Ministry of Health
License
Group presentation
Advance negotiation
skills
Advance selling skills
Social style & human
Behaviour
Positioning and targeting
Territory & time
management
People Styles of work
Emotional Intelligence
Training Course
Business Leadership
Course
L ANGUAGES
English
Arabic
PERSONAL
DETAILS
Date of birth
15 Jun 1976
Nationality
Jordanian
Visa status
Golden Visa
Marital status
Marriied
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