Customer Service Data Entry

Robin Harper

*************@*****.*** 631-***-**** Peachtree Corners, GA

https://linkedin.com/in/robin-harper-0b594355

SUMMARY Seasoned Customer Service Professional with 8 years of experience, adept in problem resolution and customer retention. Proven track record in handling high call volumes, data entry, and processing claims efficiently. Seeking a Customer Service Rep role to leverage strong communication and decision-making skills. WORK EXPERIENCE Gwinnett County Elections Lawrenceville, GA Elections Clerk Apr 2024 - Sep 2024

• Prepared voting equipment, ensuring functionality of scanners, laptops, and phones for election processes.

• Handled inventory management, efficiently restocking supplies and maintaining up-to-date policy documentation.

• Coordinated the distribution and retrieval of election equipment with Poll Managers, facilitating smooth electoral operations. TEAM Health Louisville, TN

Administrative Assistant/Front Desk Oct 2023 - Jan 2024

• Answered incoming calls, ensuring professional communication and effective routing to appropriate departments.

• Welcomed and assisted visitors and vendors, adhering to established security and protocol procedures.

• Managed financial administrative tasks, including the accurate sorting and mailing of refund checks.

Gwinnett County Courts Lawrenceville, GA

File Clerk/Intake Clerk Jul 2023 - Sep 2023

• Managed the accurate entry and filing of sensitive legal documents, ensuring confidentiality and accessibility for judicial stakeholders including judges, district attorneys, and law enforcement personnel.

• Supported the administration of the court calendar, collaborating with Superior and State deputies to maintain orderly case progression.

• Streamlined document handling processes, enhancing the efficiency and reliability of file management within a high-volume legal environment. S2 Medical Supply Duluth, GA

Account Manager Aug 2022 - Jul 2023

• Managed daily inbound communications, efficiently processing 50-70 calls and ensuring medical records were accurately updated.

• Coordinated recurring orders for existing patients, enhancing customer retention and satisfaction.

• Facilitated the establishment of new accounts while maintaining cross-departmental collaboration to deliver seamless service. Becton & Dickinson Covington, GA

Customer Service Representative Sep 2021 - Aug 2022

• Managed customer interactions by creating requests in databases, maintaining accurate pricing and inventory records.

• Processed a high volume of emails, ensuring efficient communication and timely support for customer inquiries.

• Handled order placements and claims processing, streamlining operations and improving customer satisfaction.

United Arab Shipping Company/Hapag-Lloyd Norcross, GA Export Customer Service Apr 2017 - Dec 2020

• Provided comprehensive customer service by processing booking requests and addressing inquiries to enhance client satisfaction.

• Managed scheduling and accurate updating of bookings within the company's database, ensuring streamlined operations.

• Recorded and maintained detailed logs of customer interactions and transactions, upholding high standards of record-keeping.

Atlanta Housing Authority Atlanta, GA

Customer Service Representative Oct 2015 - Mar 2017

• Responded to over 50 daily inbound calls, ensuring high-quality customer service for program participants and property owners.

• Updated and verified participant and landlord contact details for accurate records maintenance.

• Assessed and categorized call reasons to effectively direct inquiries and streamline the visitation process.

EDUCATION Long Island Educational Opportunity Center Coursework, Electronic Medical Records

Gwinnett Technical College

Certificate, Medical Administration

National Health Career Association

Certification, Medical Administration Assistance

SKILLS Problem Resolution • Communication • Customer Retention • Data Entry • Troubleshooting • Customer Service • Time Management • Strong Decision Making

• Team Development • Process Claims

Contact this candidate