Customer Service Representative
Resume:
Cameron Spencer
601-***-**** **************@*****.*** https://www.linkedin.com/in/cameron-spencer-7800822b2/
Objective
Motivated and personable Customer Service Representative with over 15 years of experience delivering exceptional support and resolving issues for clients in remote environments. I am skilled at managing multiple tasks simultaneously, troubleshooting technical problems, and ensuring customer satisfaction through clear and effective communication, looking to bring my expertise in customer relations, problem-solving, and communication to a remote position where I can contribute to the success of a growing organization.
Skills
*Customer Support: Proficient in providing high-quality customer service via phone, email, and chat.
*Remote Work: Experienced in managing tasks independently while working remotely, with strong time management skills.
*Technical Troubleshooting: Ability to assist customers in resolving issues with software, products, and services.
*Communication: Strong written and verbal communication skills, with the ability to explain complex information clearly.
*Problem Solving: Proven track record of analyzing customer needs and resolving concerns in a timely and efficient manner.
*CRM Software: Familiar with tools like Zendesk, Salesforce, Freshdesk, and other ticketing systems.
*Adaptability: Quickly adapts to new software, tools, and workflows.
*Conflict Resolution: Skilled in de-escalating tense situations and turning negative experiences into positive outcomes.
Professional Experience
Customer Service Representative
Rent-A-Center
June 2022 – Present
- Manage customer inquiries daily via email, phone, and live chat, addressing product issues, inquiries, and technical problems.
- Provide timely responses to customers with personalized support to ensure satisfaction and loyalty.
- Troubleshoot and resolve customer concerns.
- Maintain detailed and accurate records of customer interactions and issues in CRM systems.
- Collaborate with the tech team to resolve complex technical issues and implement system improvements.
- Deliver proactive follow-up to ensure customer concerns are fully resolved.
- Achieved 100% customer satisfaction rate based on feedback surveys.
Customer Service Representative
The House of Mercier – Remote
January 2016 – May 2022
- Assisted customers in resolving billing inquiries, product inquiries, and service-related issues through email, phone, and online chat.
- Addressed and solved customer complaints, ensuring a positive outcome for the customer and the company.
- Utilized CRM software to track customer requests and escalate issues to relevant departments when necessary.
- Trained and mentored new hires in customer service processes and company tools.
- Maintained strong communication with customers and other departments to ensure quick resolutions.
Customer Service Representative
My Modern Desk – Remote
March 2011 – December 2016
- Responded to customer inquiries and issues, ensuring prompt, effective, and friendly service.
- Provided assistance with troubleshooting and resolving technical issues for customers.
- Worked closely with a remote team to resolve service-related issues and process customer requests.
- Documented customer interactions and feedback to identify opportunities for improving customer service processes.
- Implemented suggestions for improvement, contributing to a 95% increase in efficiency.
Education
G.E.D
Laurel High School - Laurel, MS
Graduated: May 2008
Associate of Science in Business Administration
Jones County Junior College – Ellisville, MS
Graduated: May 2011
Certifications
Customer Service Professional Certification: 2011
Zendesk Support Administration Certification: 2011
Technical Skills
- CRM Tools: Zendesk, Salesforce, Freshdesk
- Help Desk Software: Jira, ServiceNow
- Communication Tools: Slack, Zoom, Microsoft Teams
- Productivity Tools: Google Workspace, Microsoft Office Suite, Asana
Languages
- English (Native)
References
Available upon request.
Contact this candidate