Customer Service El Paso

Robert Olivas

El Paso, TX. 915-***-**** *******************@*****.***

Customer-oriented professional with a history of successful and long-term business relationships. Seeking an opportunity to grow professionally, interact with the El Paso community, and provide friendly customer service.

Skills & Abilities

Work ethic: punctual, accountable, high-quality work, self-motivated, adaptive, flexible

Communication: good listening skills, desire to be understanding and helpful

Customer service and support: responded to phone calls and inquiries, provided guidance to customers

Problem solving: identified and implemented solutions for customers and support teams

Strong attention to detail: meticulous execution in US Custom declaration filings

Proficient in Spanish: provided translation or support to Spanish-speaking customers and co-workers

Administrative: Auditing training courses at UPS

Experience

Las Palmas Medical Center – PBX Operator 2024 – 2024

Greets callers, demonstrates customers service and behavior appropriate.

Routes incoming calls, and maintains appropriate telephone records.

Operates PA System, consistent with protocol, knows all emergency procedures.

Attends meetings as required.

Demonstrates customer service principles and behaviors.

Maintains facilities equipment to ensure maximum efficiency.

Other duties as assigned.

UPS Supply Chain Solutions – In-Bond Department Specialist 2001 - 2024

Established positive relationships with US Customs Officials.

Responsible for providing US Customs clearance services for 6 major and various smaller accounts.

Gathered client information to create customer profiles necessary to initiate transactions, track clearance results and communicate with customers.

Prepared, filed, and tracked US Customs declaration filings in typically expedited timelines.

Validated data prior to transmission for clearance to secure compliant import releases with US Customs.

Prepared and audited billing for services provided.

Assisted, supported, and provided quality service to US Customs personnel and customers with respect and in a courteous manner, to resolve errors and obtain customs releases in a timely manner.

Rudolph Miles Customshouse Brokerage – Bridge Rep Import/Export Cargo Lot 1987 - 2001

Presented documentation to US Customs for Cargo Manifest review and release, updated releases electronically, and communicated releases to customers.

Developed, maintained and was the primary liaison between US Customs and Importers during cargo inspections, including various Government Agency Officials (FDA, USDA, etc.).

Professional and personal references available upon request.

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