Administrative Assistant Customer Service

NOV **, **** • *** N LAWLER, CHICAGO, ***** •

*************@*****.*** • 312-***-**** • D52155778940

MICHELLE LUCIUS

Administrative assistant

PROFESSIONAL SUMMARY

Administrative assistant with over 25 years of extensive expertise in administrative support, customer service, and problem- solving. Proficient in team coordination, data entry, and communication, with a proven track record of enhancing operational efficiency and managing sensitive information. Committed to fostering positive relationships and implementing data-driven solutions to streamline processes and support senior management effectively. EMPLOYMENT HISTORY

ADMINISTRATIVE ASSISTANT II - PHYSICAL SERVICE DEPARTMENT 2005 - Present Secretary of State Chicago, IL

ADMINISTRATOR IN CIL CALL CENTER 2000 - 2005

Secretary of State Chicago, IL

• Answers phone calls for the SOS facilities, take care of Customer Service.

• Oversaw employees for the call center.

• Department’s vehicle services, Driver services.

• Analyzes abstracts of driving records, insurance documents, and court document.

• Provides routine technical information to the general public.

• Initiates/update driving or vehicle registration records to enter or clear suspension, revocation. CUSTOMER SERVICES & PUBLIC SERVICE CLERK 1999 - 2000 Secretary of State Chicago, IL

• Clerk directing applications and the public to proper areas for services.

• Balances cash/checks validation tape totals to assure all fees are accurately accounted for; prepares deposit records or other routine financial documents to process/collect fees.

• May prepare reports on application processed.

• Operates photographic equipment; prepares photo ID/drivers licenses. PARKING DEPARTMENT COORDINATOR 1998 - 1999

Oak Park Police Department Oak Park, IL

• Coordinator between department heads, Village of Oak Park, guidelines for restrictions and visitor parking. Advise management on personnel and labor relations, enhancing operational efficiency. Resolve complex management issues, ensuring smooth administrative operations. Prepare daily reports and manage employee evaluations to optimize performance. Coordinate shipping and interoffice mail, streamlining communication processes. Streamline administrative processes, manage sensitive information, and coordinate interdepartmental communications for efficient operations.

Foster positive relationships with staff and management, facilitating smooth communication and problem-solving across all levels.

Develop and maintain comprehensive database for tracking employee evaluations, improving performance management processes.

Provide crucial administrative support, handling complex scheduling, correspondence, and logistics for senior management. Analyze complex administrative challenges, implementing data-driven solutions that enhance operational efficiency and streamline interdepartmental communication.

Spearhead development of comprehensive employee evaluation database, significantly improving performance management processes and facilitating data-informed decisions.

• Keeping a log of the overnight and daytime parking.

• Make sure guests pass where identify properly in system.

• Processing all checks with permits, handicap & expended parking. EDUCATION

BASIC ENTRY LEVEL CONSTRUCTION TRAINING Jul 2024 - Oct 2024 Institute for Workforce Education at Lewis University NCCER Certificate

OSHA 10 Certificate

First Aid Certificate

Flagger Certificate

Certificate of Completion from Lewis University

ASSOCIATES OF SCIENCE 1998

Harold Washington College Chicago, IL

HIGH SCHOOL DIPLOMA 1997

John Marshall, Metro high school

SKILLS

Computer skills (Experienced), Communication (Experienced), Warehouse management (Experienced), Inventory management (Experienced), Customer service (Expert), Administrative support (Expert), Data entry (Expert), Financial processing (Experienced), Problem-solving (Expert), Team coordination (Expert). ADDITIONAL INFORMATION

COMMUNITY SERVICE

The ward office

PROJECT EDUCATION PLUS, Chicago, IL

Cabrini Green Base (Volunteer), 2000 – Present

B.U.I.L.D. Inc., Chicago, IL, 2001 – 2012

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