Office Manager Service Specialist

Dione McCollum

Maricopa, AZ *****

*************@*****.***

+1-520-***-****

Proactive professional with over 30 years of experience and a proven knowledge of rehabilitation services, clinical services, clinic office manager, and laboratory management. Aiming to leverage my skills to successfully fill the Clinical Management, Clinical Laboratory management as well as laboratory assisting and Phlebotomist role at your company.

Work Experience

Laboratory Service Specialist

One Medical Seniors-Mesa, AZ

September 2023 to Present

· Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics.

· Perform and assist with extended scope duties, such as but not limited to non blood specimen collection, EKG/ECG, vitals, ear lavages, vaccines, PPD test and swabs.

· Maintain high standards of in office care through proper specimen labeling, handling and processing, inventory upkeep and tool sterilization.

· Continue to care for patients beyond the laboratory area by answering patient messages, following up on laboratory cases and assisting providers and virtual medical team with clerical duties such as but not limited to biometric screening forms, medical records and consult review, billing inquiries and DOH reporting.

· Master the technology suite including but not limited to Slack, G-Suite, zoom and our electronic medical record systems 1Life and Chirp to interact with team members and complete daily work. Clinical Coordinator

GameDay Men's Health-Tempe, AZ

Present

Provide clinical leadership in the delivery of men's health services. Oversee the development and implementation of evidence-based clinical protocols. Collaborate with healthcare providers to ensure the highest standard of patient care. Maintain clinic census goals.

Participate in peer review, quality assurance, provider meetings and other clinical meetings. Conduct patient assessments, examinations, and consultations. Diagnose and treat a variety of men's health conditions. Develop and implement individualized treatment plans. Assignment of ICD-10, CPT, HCPCS codes for diagnosis of treatment and services rendered. Complete timely, and accurate medical documentation done according to Gameday, state, and federal guidelines and regulations.

The ability to read and comprehend large amounts of written material such as reports and regulations and communicate via telephone or electronic mail as required on a daily basis. Testosterone Replacement

Erectile Dysfunction: Gainswave, P-Shot, Trimix

Comprehensive aesthetic consultations

Administering intramuscular injections and PRP injections Supervise and mentor medical support staff.

Foster a collaborative and supportive team environment. Ensure efficient clinic operations and workflow.

Monitor and evaluate clinical processes to maintain quality standards. Implement continuous improvement initiatives.

Ensure compliance with regulatory and accreditation standards. Comply with federal, state, and local legal and professional requirements. Educate patients on preventive care and lifestyle modifications. Provide guidance on treatment options and wellness strategies. Foster a patient-centered approach to care.

Represent GameDay Men's Health in the local community. Build and maintain positive relationships with healthcare partners. Participate in outreach and educational initiatives. Patient Care Coordinator

Pine Park Health-Tempe, AZ

May 2024 to August 2024

Assisted providers with small to large out patient surgery. Sr. Lab supervisor. Phlebotomy supervisor for their mobile phlebotomy department. Inventory, scheduling appointments, some hybrid work for management meetings, manager of Clinic duties, scheduling for patients and phlebotomy staff scheduling. Ect

Team Lead / Supervisor

Vitalant-Tempe, AZ

October 2022 to August 2023

· Help a dedicated team provide blood to local hospitals and patients.

· Fostered teamwork as I served as the operational supervisor for the day.

· I was responsible for all aspects of the centers and/or mobile operations and managed donor flow and staff assignments for optimal efficiency in conjunction with the donor recruitment representative and/ or volunteer blood drive coordinator.

· Assist staff as needed by interviewing and phlebotomy of whole or special (I.E paresis, auto, directed) donors as a subject matter expert.

· Serve as a main point of contact for blood drive coordinators. Demonstrated excellent communication skills and customer service when interacting with donor staff and blood drive coordinators Ect. Provided explanations to donors concerns, deferrals and other questions donors may have had regarding eligibility.

· Coordinate setting up and maintaining of donor interview and drawing areas, cleaning of areas and equipment as well as restocking supplies.

· Executed continuous improvement initiatives through collaboration with team members and empowered staff to identify opportunities for process improvement and communicate management.

· Assist direction and/or supervision of donor care technicians. Provided input for employee performance evaluations.

Clinical Laboratory Assistant

Tempe St. Luke's Hospital Steward Health-Tempe, AZ July 2019 to June 2022

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Explain fluid or tissue collection procedures to patients.

· Match laboratory requisition forms to specimen tubes.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques.

· Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

· Supervise or instruct other technicians or laboratory assistants.

· Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample. Clinical Laboratory Assistant

Laboratory Corporation of America-Phoenix, AZ

May 2019 to April 2020

· Conduct blood tests for transfusion purposes and perform blood counts.

· Supervise or instruct other technicians or laboratory assistants.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Explain fluid or tissue collection procedures to patients.

· Match laboratory requisition forms to specimen tubes.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Calibrate or maintain machines, such as those used for plasma collection.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Conduct hemoglobin tests to ensure donor iron levels are normal.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening,

· blood smears, or peak and trough drug levels tests.

· Enter patient, specimen, insurance, or billing information into computer.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques.

· Transport specimens or fluid samples from collection sites to laboratories. Supervisor of Clinical Laboratory Assistants

St. Anthony's North Centura Health-Westminster, CO February 2012 to January 2015

· Conduct blood tests for transfusion purposes and perform blood counts.

· Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

· Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample.

· Obtain specimens, cultivating, isolating, and identifying microorganisms for analysis.

· Supervise or instruct other technicians or laboratory assistants.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from arteries, using arterial collection techniques.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Match laboratory requisition forms to specimen tubes.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Conduct hemoglobin tests to ensure donor iron levels are normal.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

· Enter patient, specimen, insurance, or billing information into computer.

· Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques.

· Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

· Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.

· Direct or conduct recruitment, hiring and training of personnel.

· Establish work schedules and assignments for staff, according to workload, space and equipment availability.

· Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

· Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.

· Develop and implement organizational policies and procedures for the facility or medical unit.

· Develop instructional materials and conduct in-service and community-based educational programs.

· Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.

Phlebotomy/ Office Management

Vavoom Aesthetician Center-Loveland, CO

September 2012 to October 2014

· Prepare and review operational reports and schedules to ensure accuracy and efficiency.

· Set goals and deadlines for the department.

· Acquire, distribute and store supplies.

· Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

· Hire and terminate clerical and administrative personnel.

· Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

· Conduct classes to teach procedures to staff.

· Sterilize equipment and clean work areas.

· Keep records of client needs and preferences and the services provided.

· Demonstrate how to clean and care for skin properly and recommend skin-care regimens.

· Perform simple extractions to remove blackheads.

· Collaborate with plastic surgeons and dermatologists to provide patients with preoperative and postoperative skin care.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Draw blood from arteries, using arterial collection techniques.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Explain fluid or tissue collection procedures to patients.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles & syringes are of first-time use.

· Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.

· Calibrate or maintain machines, such as those used for plasma collection.

· Determine donor suitability, according to interview results, vital signs, and medical history.

· Enter patient, specimen, insurance, or billing information into computer.

· Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.

· Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques. Phlebotomy and Medical Assistant Instructor

Pima Medical Institute-Mesa, AZ

July 2007 to May 2012

· Evaluate and grade students' class work, assignments, and papers.

· Prepare course materials such as syllabi, homework assignments, and handouts.

· Maintain student attendance records, grades, and other required records.

· Keep abreast of developments in the field by reading current literature, talking with colleagues, and participating in professional conferences.

· Supervise laboratory sessions.

· Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.

· Compile, administer, and grade examinations, or assign this work to others.

· Maintain regularly scheduled office hours to advise and assist students.

· Prepare and deliver lectures to undergraduate or graduate students on topics such as public health, stress management, and worksite health promotion.

· Initiate, facilitate, and moderate classroom discussions.

· Select and obtain materials and supplies such as textbooks and laboratory equipment.

· Collaborate with colleagues to address teaching and research issues.

· Advise students on academic and vocational curricula and on career issues.

· Perform administrative duties such as serving as department head.

· Participate in campus and community events.

· Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

· Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.

· Adapt teaching methods and instructional materials to meet students' varying needs and interests.

· Enforce all administration policies and rules governing students.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. Clinical Laboratory Assistant

Deaconess-Spokane, WA

July 2010 to February 2012

· Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

· Analyze and record test data to issue reports that use charts, graphs, or narratives.

· Consult with a pathologist to determine a final diagnosis when abnormal cells are found.

· Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample.

· Supervise or instruct other technicians or laboratory assistants.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from arteries, using arterial collection techniques.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Match laboratory requisition forms to specimen tubes.

· Explain fluid or tissue collection procedures to patients.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Calibrate or maintain machines, such as those used for plasma collection.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

· Enter patient, specimen, insurance, or billing information into computer.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques. Phlebotomy Supervisor

MDS Pharma Services-Phoenix, AZ

January 2003 to September 2009

· Conduct chemical analyses of body fluids, such as blood or urine, using microscope or automatic analyzer to detect abnormalities or diseases and enter findings into computer.

· Conduct blood tests for transfusion purposes and perform blood counts.

· Examine cells stained with dye to locate abnormalities.

· Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

· Consult with a pathologist to determine a final diagnosis when abnormal cells are found.

· Analyze and record test data to issue reports that use charts, graphs, or narratives.

· Analyze the results of tests or experiments to ensure conformity to specifications, using special mechanical or electrical devices.

· Prepare standard volumetric solutions or reagents to be combined with samples, following standardized formulas or experimental procedures.

· Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample.

· Obtain specimens, cultivating, isolating, and identifying microorganisms for analysis.

· Cut, stain, and mount tissue samples for examination by pathologists.

· Perform medical research to further control or cure disease.

· Test raw materials, processes, or finished products to determine quality or quantity of materials or characteristics of a substance.

· Supervise or instruct other technicians or laboratory assistants. Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

· Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.

· Direct or conduct recruitment, hiring and training of personnel.

· Establish work schedules and assignments for staff, according to workload, space and equipment availability.

· Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.

· Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

· Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

· Establish objectives and evaluative or operational criteria for units they manage.

· Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.

· Develop instructional materials and conduct in-service and community-based educational programs.

· Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

Clinical Laboratory Assistant

Munster Memorial Hospital-Munster, IN

September 2000 to August 2003

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from arteries, using arterial collection techniques.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Explain fluid or tissue collection procedures to patients.

· Match laboratory requisition forms to specimen tubes.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.

· Calibrate or maintain machines, such as those used for plasma collection.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Conduct hemoglobin tests to ensure donor iron levels are normal.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

· Determine donor suitability, according to interview results, vital signs, and medical history.

· Enter patient, specimen, insurance, or billing information into computer.

· Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.

· Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Serve refreshments to donors to ensure absorption of sugar into their systems.

· Train other medical personnel in phlebotomy or laboratory techniques.

· Transport specimens or fluid samples from collection sites to laboratories. Medical Assistant Supervisor

La Habra Family Medicine-La Habra, CA

June 1996 to May 2000

· Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

· Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.

· Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

· Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.

· Direct or conduct recruitment, hiring and training of personnel.

· Establish work schedules and assignments for staff, according to workload, space and equipment availability.

· Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.

· Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

· Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.

· Establish objectives and evaluative or operational criteria for units they manage.

· Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

· Develop and implement organizational policies and procedures for the facility or medical unit.

· Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.

· Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.

· Conduct blood tests for transfusion purposes and perform blood counts.

· Set up, maintain, calibrate, clean, and test sterility of medical laboratory equipment.

· Supervise or instruct other technicians or laboratory assistants.

· Collect blood or tissue samples from patients, observing principles of asepsis to obtain blood sample.

· Set up, clean, and maintain laboratory equipment.

· Supervise, train, or direct lab assistants, medical and clinical laboratory technicians or technologists, or other medical laboratory workers engaged in laboratory testing.

· Collect fluid or tissue samples, using appropriate collection procedures.

· Dispose of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

· Dispose of contaminated sharps, in accordance with applicable laws, standards, and policies.

· Document route of specimens from collection to laboratory analysis and diagnosis.

· Draw blood from arteries, using arterial collection techniques.

· Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.

· Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.

· Explain fluid or tissue collection procedures to patients.

· Match laboratory requisition forms to specimen tubes.

· Organize or clean blood-drawing trays, ensuring that all instruments are sterile and all needles, syringes, or related items are of first-time use.

· Administer subcutaneous or intramuscular injects, in accordance with licensing restrictions.

· Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels.

· Conduct hemoglobin tests to ensure donor iron levels are normal.

· Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.

· Determine donor suitability, according to interview results, vital signs, and medical history.

· Enter patient, specimen, insurance, or billing information into computer.

· Monitor blood or plasma donors during and after procedures to ensure health, safety, and comfort.

· Perform saline flushes or dispense anticoagulant drugs, such as Heparin, through intravenous (IV) lines, in accordance with licensing restrictions and under the direction of a medical doctor.

· Process blood or other fluid samples for further analysis by other medical professionals.

· Provide sample analysis results to physicians to assist diagnosis.

· Train other medical personnel in phlebotomy or laboratory techniques.

· Transport specimens or fluid samples from collection sites to laboratories. Patient Care Coordinator

Pine Park Health-Tempe, AZ

I coordinated patient care and charts, training, assist providers with procedures, home visits with providers, Sr. Lab supervisor, scheduled any appointments, work from home some times for meetings, traveled to conferences, data input, computers and technical skills and maneuver many different EMRs. Accompanied to a part of the community where patients were in need of 24 hour care to help preform so small procedures of

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