Human Resources Customer Service

Idia Parson

Columbus, GA ***** (H) 762-***-**** (C) 762-***-**** ****.******@*****.***

Professional Summary

Dynamic and dedicated professional with over 6 years of experience in supporting operations, managing personnel, and improving employee engagement in various industries. Proven ability to lead teams, ensure compliance, and enhance operational efficiency. Possesses effective communication, leadership, time management, and problem-solving skills. Seeking a full-time position to utilize my interpersonal abilities and strategic thinking to contribute to an organization’s human resources and operational success.

Core Competencies

Employee Relations & Motivation

Inventory Management & Logistics

Time Management & Problem Solving

Regulatory Compliance & Safety Standards

Training & Development

Written & Verbal Communication

Employee Performance & Improvement

Computer Proficiency & Software (Excel, Microsoft Word, etc.)

Leadership & Team Coordination

Health & Safety Program Management

Professional Experience

FC Associate/MEA Step/Safety Patrol

Amazon Columbus, GA

September 2021 - Present

Managed inventory by processing requests, pulling materials, packing boxes, and preparing shipments.

Conducted audits to identify discrepancies and maintained accurate records of inventory using handheld devices.

Monitored warehouse operations, ensuring safety standards and cleanliness, and addressing operational issues.

Delivered exceptional customer service by assisting in sales and managing customer satisfaction initiatives.

Contributed to health and safety programs and ensured compliance with company policies and industry regulations.

Cashier/Host

The Juicy Crab Columbus, GA

June 2021 - September 2021

Delivered exceptional customer service by managing reservations, seating arrangements, and guest inquiries.

Assisted in planning and executing events for 20-300 guests, ensuring smooth operations and customer satisfaction.

Worked collaboratively with kitchen and service staff to improve workflow and reduce guest wait times.

Monitored dining area for cleanliness, guest satisfaction, and operational efficiency.

Automated Warehouse Logistics Specialist

United States Army Various Locations

July 2013 - August 2014

Operated material handling equipment and managed inventory records to ensure accurate product tracking.

Assisted in processing shipments, loading, and unloading materials, and maintaining compliance with safety protocols.

Maintained and cleaned warehouse areas in accordance with OSHA standards.

Worked efficiently to process over fifty customer orders daily, improving team productivity and operational efficiency.

Human Resource Specialist

United States Army Various Locations

July 2010 - June 2013

Led HR operations for a team of five employees, overseeing hiring, training, and professional development.

Assisted with employee onboarding, performance management, and resolving workplace issues.

Developed and maintained records, reports, and internal communication for improved organizational coordination.

Ensured compliance with Army regulations, contributing to smooth and effective operations.

Human Resource Specialist (Reserve)

United States Army Reserve Various Locations

October 2008 - April 2010

Managed HR duties, including employee supervision, recruitment, and performance management.

Prepared reports and communications for meetings and internal documentation.

Supervised over one hundred employees, ensuring that operations adhered to military standards and met deadlines.

Utilized Excel to generate performance reports and track HR metrics.

Education

Bachelor of Science in Automated Warehouse Logistics

Global Combat Support System-Army (GCSS-Army), Fort Lee, VA

Graduated June 2009

Associate of Science in Human Resources Training

Adjutant General School of The Army (AGS), Fort Jackson

Graduated April 2008

Certifications

Certified Personal Fitness Trainer, Honeyfit (1 year)

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

HRIS Systems

Inventory Management Software

Google Workspace

Volunteer Experience

Community Fitness Program Coordinator – Organized wellness programs for local communities, promoting fitness and healthy lifestyles.

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