Customer Service Patient Care

Tashae Bradley

**** *.******** *** **********, OH 45231 513-***-**** **********@*****.***

Medical Assisting

Seeking a position with a company where I can utilize my clinical and hands-on experience, to be part of an environment that allows for excellent patient care and customer service.

Proven ability to provide outstanding customer service to cater to the needs of consumers

Leads successfully in well-established businesses

Knowledge of medical terminology and computer software

Dedicated to providing quality care and educating people on overall health and wellness

Establishes and maintain excellent communication skills both verbal and non-verbal

Strong interpersonal and relationship building skills; able to work with diverse backgrounds & cultures

Familiar with OSHA regulation and follows all sterilization and infection control guidelines

Medical history; charting and treatment planning

Experienced with phlebotomy procedures: Capillaries, Butterflies, Syringes, Blood Withdrawal, and Vein punctures

Medical terminology

Certified in CPR

Strong customer service skills

Understanding of HIPPA

Productive and focused in a fast pace environment

Experience working with minimal to no direct supervision

Adjust well when working with a team

Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook

Type 40 WPM

Bring patients back to the room and get vitals

Do throat cultures/Urine cultures

Do patient call backs

Sendoff urine/blood work to Lab Corp or Quest

ICD codes

Give vaccines-MMR, Polio, Varicella, Covid, flu, meningococcal, Tdap, HPV, Depo, Hep A,B, Rotavirus, Pneumococcal

Educational background & certifications

Beckfield College-Medical Assisting Program Graduated March 2020

Lincoln College, Phlebotomy-Cincinnati, OH Graduated July 2012

*President’s List Award Recipient*

Certificate of completion in Phlebotomy G.P.A 3.25

Certificate of completion in Industrial Forklift 2015

Externship:

Bluegrass Urgent care- 180hours Jan 2020-March 2020( Medical Assisting RMA)

Riversbend Urgent care-180 hours May 14, 2012- June 21, 2012(Phlebotomy)

Provided quality care to patients and maintained professional including HIPAA

Effectively documented and collected patient history

Took vitals, collected urine specimens and performed injections as directed

Worked closely with medical staff to ensure compliance

WORK EXPERIENCE

Western Nursing Services- May2023- Present

Medical Assistant/Paraprofessional/Home health Aide

Paraprofessional-Worked in various schools with Autistic children from Kindergarten to high school students. Helping them redirect and focus on schoolwork.

Home Health Aide- Go to different homes and help clients with light housekeeping

Medical Assistant- Currently working at the health department. Triage patients ranging from newborn to elderly. Give vaccines, Schedule appointments, Call and give results, Use translator (Propio) to communicate with Non-English speaking patients and check the temperature on the vaccine refrigerator

Beckfield College-Florence

Nursing -March 2022-March 2023(did not graduate)

Crown Staffing-Magnolia Springs-Sept 2022-May 2023

Resident/Caregiver Assistant

Assist all residents/clients with personal care including; bathing, bedmaking, dressing, grooming, shaving, incontinence care, laundry, pass out newspaper, and collect trash

Assist resident with mealtime

Pass medication

Answer all call lights

incident reports whenever an emergency

Aerotek- Christ Hospital-Jan2022- Aug 2022

Phlebotomist

Draw blood from patients on each floor of the hospital

Use patient identifiers to access the patient

stock cart with all the supplies I need before and after shift

phlebotomy procedures: Capillaries, Butterflies, Syringes, Blood Withdrawal, and Vein punctures

Use PPE in various rooms like C-diff, TB, Covid, measles, and SARS

Aerotek-University of Cincinnati-University Health Services- December 2020- December 2021

Medical Assistant

Perform administrative and clinical duties(answer phones,filing,fax documents)

Schedule,cancel,reschedule patient appointments

provide medical assistance to the attending provider

give injections(B-12,MMR,varicella, Hep B,HPV, japanese encepalitis,rabies,Tdap,Depo shots,Flu,meningococcal)

Perform strep test,covid test, mono,and flu test, and PPD placement

Assist with immunization review for patients to complete forms

Put in orders for vaccinations

Assist with patient customer service

Take vital signs

Triage patient

Use PPE when taking back sick patients

cleaning of rooms

knowledge of ace wraps,orthropedic boots/shoes,arm slings

Use of Epic

Doctor’s Urgent Care- August 2020-2021

medical Assistant

Greet and welcome guest and patients

Register patients and collect both financial and personal info

Take patient vitals

Record and fill patient demographics

perform blood draws for lab testing, urinalysis, swab patients for covid testing, dot drug testing and exams

Assist physicians with patient procedures

send off covid swabs, urine cultures, throat cultures, and sti swabs

schedule covid drive up testing over the phone

triage patient and input their info into the ehr

scan any paperwork to their charts

check and verify insurance and take any payment and copays

send off prescriptions to pharmacies

print off summary of visits and work/doctor notes

Gravity Diagnostics-April 2020-Oct 1,2020

Lab Tech/Accessioner

Process specimen samples( upper respiratory,toxicology& sti’s)

Data entry

Label specimen

Research and troubleshoot and resolves customer problems

Perform a wide variety of administrative and clerical duties

United states Post Office -Oct 2018-March 2020

PSE Clerk

sort mail and packages from standard and priority

key in return to sender zip codes

hang sacks and put mail inside and once full bag the mail up to be picked up

use scanner to scan packages

dispatch mail filled equipment

Contact this candidate