Customer Service Property Management

AS

ABDUL SAHIM

*************@*****.*** 916-***-**** Sacramento, CA 95828

Versatile and results-driven professional with extensive experience in aviation and property management, notably with Air Terminal Services. Excelled in roles requiring exceptional customer relationship management and safety management skills. Recognized for leadership in staff training and development, and adept at conflict resolution. Proven track record of enhancing operational efficiency and fostering team collaboration. Sales and marketing aptitude

Airline policies

Fluent in multiple languages

Conflict resolution

Staff training and development

Passenger service

Document preparation

Customer relationship management

Written communication

Team collaboration

Performance management

Problem-solving

Effective communication

Flight coordination

Airport security

Training development

Passenger services

Safety management

Regulations development

Ground handling

CTL Management Sacramento

Leasing Consultant

02/2024 - 09/2024

Updated resident data into property management software system daily. Conducted tours of available apartments, highlighting features and amenities.

Greeted potential tenants and provided information about the property. Responded to tenant requests for maintenance services in a timely manner. Air Terminal Services

FBO Manager

10/2022 - 09/2023

Managed day-to-day FBO operations, including ground handling, fueling, maintenance, and customer service

Awarded Service Champion for exceptional service

Coordinated aircraft arrivals, departures, parking, and towing services Oversaw fueling operations, quality control, inventory management, and staff training

Ensured safety protocols and industry compliance

Developed emergency response plans for incidents like fuel spills or medical emergencies

Managed documentation and compliance with customs and aviation regulations

Supervised FBO staff and handled budgeting, financial reporting, and cost-saving measures

Fostered relationships with aviation community, represented FBO at global events

Air Terminal Services Managed terminal operations, including aircraft ground handling and Summary

Skills

Experience

Duty Manager

11/2013 - 05/2020

customer service

Led staff, handled scheduling, training, and performance management Ensured safety and security protocols were followed Developed emergency response plans and made decisions under pressure Air Terminal Services

Passenger Services Supervisor

05/1999 - 09/2013

Oversaw daily terminal operations, staff, equipment, and service delivery Focused on exceptional customer service and resolving passenger and airline issues

Ensured compliance with safety and security regulations Air Terminal Services

Flight Operations Agent

08/1998 - 05/1999

Coordinated aircraft arrivals, departures, and ground handling services Maintained safety, compliance, and security standards Provided customer service to pilots, airline staff, and passengers Air Terminal Services

Passenger Services Agent

06/1991 - 08/1998

Assisted passengers with check-in, boarding, and resolving issues Managed baggage check-in, tracking, and claims

Adhered to safety and security protocols.

New Zealand School Certificate

New Zealand University Entrance

Fiji Seventh Form Examination

ATS IATA Dangerous Goods Regulation (DGR) Initial- Cat 9 2023 USP Business Writing Skills Training 2019

ATS IATA Human Factors in Ground Operation 2018

ATS Leadership in Action Development Program September 2015- December 2016 ATS Safety Training based on ISAGO standard table 1.2 2015 Qantas- Special Assistance Team Initial Workshop 2011 Australian Government- Document Examination Principles & Application 2009 TPAF Effective Report Writing 2009

Air Pacific US Dot 14 CFR Part 382 awareness Course on Non-Discrimination on Basis of Disability in Air Travel 2009 U.S. Customs and Border Protection- Carrier Liaison Program Training 2008 TPAF Strategic Planning, Leadership & Management 2007 ATS Complaints Resolution 2007

Air Pacific Customer Service 2004 & 2007

Pacific Blue Guest Service Resolution 2006

Air Pacific Public Announcement 2004

Canadian Government- Fraudulent Document Examination Principles & Application 2002 ASPA-EMA- SOPAC Pacific Island region Aviation Accident Preparedness 2002 ATS occupational Health & Safety 2001

U.S. Immigration & Naturalization Service- INS Enforcement Training Course 2000 Air NZ- Dangerous Goods Awareness 1995

Qantas- Bahamas baggage Management System 1993

English:

Full Professional

Hindi:

Native/ Bilingual

Education

Certifications

Languages

Fijian:

Limited

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