Office Manager Administrative Assistant

Terri Brooks *** N. *nd St Columbus, Oh ***** 740-***-**** *****.*********@*****.***

Work Experience:

Office Manager- Della School of Coding and Design- Columbus Oh August 2023 to present

Under the direction of the Principal, functions as school Office Manager. Provides highly responsible secretarial support to a Principal of an elementary school, coordinates the management of the office clerical services; assists PTA, school volunteers and school related groups and disseminates information to staff, parents, students, and the community: Duties may include but not limited to the following: • Perform a variety of secretarial duties for the school Principal. • Set appointments and meetings for the Principal. • Responsible for all attendance accounting of students. • Order, store, and monitor use of all supplies. • Assist certificated substitute teachers with their assignment, including paperwork. • Register new students and maintain all cum records, as well as submitted request for student withdrawal or transfers • Maintain daily sign-in sheets for school volunteers and visitors. • Coordinate field trips between teachers and the Transportation Department. • Order, distribute and maintain inventory of school keys. • Share responsibility for distribution of U.S. Mail and interoffice mail. • Monitor the copier, and train staff and parents on its use. • Assist teachers with communications in scheduling parent conferences when necessary. • Submitted application for free and reduced lunches to Food Program for approval as well as Coordinate lunch count with the Food Service Department daily. • Administer first aid - contact parents when needed. • Receive, record, and maintain Camp account. • Supervise children sent to the office for behavior problems, under the direction of the teacher or principal. • Other duties as assigned Administrative Assistant to Clinical - Bella Care Hospice- Westerville Oh November 2022 to August 2023

Under the direction of Office Manager functioned as the Administrative Assistant to Clinical Department of Hospice Facility by providing highly responsible support to clients, staff, family members, POA and Healthcare Personnel• Provided exceptional customer service through inbound/outbound calls • Offered empathetic and individualize client guidance, which may include: verifying benefits, creating authorizations for treatment or services based on members' health plan including but not limited to Medicare and Medicaid • Asking probing questions to recognize additional needs, including those beyond their healthcare benefits and providing resources/solutions • Acting as an advocate for our clients as well as family members by communicating with network liaisons, medical and finance staff at hospitals and physicians offices, also assists by investigating billing/ claims discrepancies • Work in close collaboration with Bella Care Hospice nursing/medical staff to identify when a member may need to be connected with outside agencies, contacted appropriate facilities, family member(s) POA or guardians if client expired, contacted appropriate facility for pick-up of client when applicable Patient Services Representative - Quantum Healthcare - Dublin, Oh October 2018 to November 2022

Under the direction of Pod Supervisor functioned as a Patient Care Representative by providing highly responsible support to clients/ and members of a Healthcare Plan• Provided exceptional customer service through inbound/outbound calls • Offered empathetic and individualize member guidance, which may include: verifying benefits, creating authorizations for treatment bases on members' health plan • Asking probing questions to recognize additional needs, including those beyond their healthcare benefits and providing resources/solutions • Acting as an advocate for our members as well as family members by communicating with network liaisons, medical and finance staff at hospitals and physicians offices, also assists by investigating billing/ claims discrepancies • Work in close collaboration with Quantum Health nursing/medical staff and identify when a member may need to be connected with a QH PCG or nurse. Terri Brooks 170 N. 2nd St Columbus, Oh 43203 740-***-**** *****.*********@*****.*** Clerical Specialist-1 Diversity Search Group-Ohio Developmental Agency - Columbus, OH October 2016 to May 2018

Under the direction of the Manager of Pharmacy Department, functioned as a Clerical Specialist providing highly responsible secretarial support to a department by coordinating the management of the office. Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Heard and resolve complaints and answer questions from customers or the public. • Filed and maintained records and processed applications and purchase order through data entry an AP program, confirm/ track deliveries using US Postal/ or UPS portals • Verified with applicants’ personal information and edited if applicable. • Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided. • Enrolled individuals to participate in programs and notify them of their acceptance.

Administrative Professional 2 ODOT- Columbus, OH 43203 November 2012 to October 2016

• Received and routed incoming customer calls and requests to appropriate representatives via phone or email. • Answer customer, technician and vendor inquiries by phone, text, email and web timely. • Manage daily scheduling and support of Maintenance crew/staff to route daily work, emergency calls, repair requests, maintenance, and projects. • Dispatch Maintenance crew timely with accurate information. • Enter and manage work orders, jobs and clients on a dispatch board through established processes. • Issue purchase orders for service materials, truck stock and tools. • Managed complex schedule and calendar for Maintenance Supervisor and Maintenance staff. • Managed and maintained well organized electronic and manual filing system • Prepared contracts and invoices and other State documents. • Organized and prepared materials for presentations, meetings, special projects, and training presentations. • Monitored ground/Maintenance operations such as snow removable, plowing, mowing and other inside or outside facility issues • Acted and served as Budget Administrator to ensure Maintenance Departments Purchasing complied with Finance directives. • Functioned as backup Front Desk Receptionist Education:

Mansfield Senior High - Mansfield, OH

Human Services:

Central Ohio Technical College - Newark, OH

Skills:

Accounting (3 years) • Clerical (4 years) • Problem Solving (4 years) • Medical terminology • Medical billing • Computer skills • Administrative experience • Microsoft Office • Time management • Data entry • 10 key calculator • Front Desk • Microsoft Excel • Customer Service • Medical Records • Microsoft Word • Microsoft Powerpoint • Organizational Skills • Filing • Communication Skills • Leadership • Research • Insurance Verification • EMR Systems • Microsoft Outlook • Human Resources • Sales • Clerical experience • Office experience • Basic math • Office manager experience • HIPAA • CPT Coding • ICD-9 • Computer literacy • Upselling • Customer relationship management • Google Docs • Word processing • Cash handling • Customer support • Budgeting • Event planning • English • Conflict Management/Resolution (4 years) • ICD-10 • Medical Scheduling • QuickBooks • Dispatching (3 years) • Kitchen experience • Quality control • Writing skills • Payroll • Constant Contact • Typing • Medical Coding

• Calendar Management

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