Customer Service Claims Specialist
Resume:
Shelby Long
Decatur, IL *****
****************@*****.***
I am a strong willed individual looking to succeed and elevate with a respected company. Willing to relocate to: Texas - Pensacola, FL - Chattanooga, TN Work Experience
Injury Claims Specialist
State Farm
March 2024 to Present
Receive first time claims
Investigate claim
Assist in getting estimate done for the insured
Work closely with the other claim handles on the account on case by case situation Set up rentals for customers
Work with body shops, attorneys, claimants
Lead Customer Service Trainer
Primient - Decatur, IL
September 2022 to March 2024
I manage 20 + different customers accounts. I do all ordering and handle all customers complaints/ disputes, returns, Open Order changes.
SME Dispute Management - I handle all of the credits back to the customers which includes doing a thorough investigation deciding if the credit is approved or not. I issue credits from 0$ to $50,000 in which the desired credit amount has to go through various approvals depending the amount. I communicate with the AP team located in Poland to clear any outstanding debts on the account. L4 Board
Customer Service Lead Trainer
Counterparty Specialist
CMG Financial - Decatur, IL
November 2020 to May 2022
Upon hire - I worked in retail party specialist
Ran audits on all loan officers social media sites including Facebook, instagram, Twitter, Realtor.com, Trulia, Zillow to make sure all credentials were accurate pertaining to loan officers If there were issues with the pages, I would set up a meeting with loan officer and help update needed information.
Counterparty Specialist -
I would run and complete the annual recertification and application for company which means running due diligence on the entire company and owner to ensure there are no bad findings against the company/ owner
I would collect needed information in order to compete the recertification including the company’s financial statements, owners resumes if there were any new owners, the company’s recertification application
I ran owners credit report on a system we used, I would collect all needed paper work from new company’s such as LPC, FHA, Business affiliations, and request a missing items email pertaining to all missing items needed in order to approve or deny the company.
I would create new folders and file all information away needed and as well upload all information onto a checklist to ensure accuracy of each file
I also worked in licensing were I would update each state license onto a system we used called Clear and would get the information needed from a search ran on NMLS. I used excel, docusign, word, teams, ringcentrsl, outlook, multi monitor system This job consisted of using attention to detail, multi tasking, organization, and several different systems in order to compete the job on a daily basis
Legal Secretary
Heavner, Beyers & Mihlar - Decatur, IL
March 2020 to July 2020
File and organize clients bankruptcy folders
Send clients bills and receive checks paid to office and add it to the check book Used typewriter to initiate checks to clients that were awaiting a refund from either payee or law firm Used a database to enter client data and notes and auto fill dates needed to reflect the client information I was laid off due to COVID
Claims Processor
ADM - Decatur, IL
January 2020 to March 2020
Process 300-400 invoices a day
Organize and file the invoices in appropriate company’s invoice folder Check for accuracy on invoice and duplicates
Lead Recruiter
Caterpillar - Decatur, IL
February 2016 to December 2019
Sent out and received assessments
After received, I would review and schedule interviews for the candidates that met the requirements to proceed with the interview.
I would initiate the interview and grade the candidate, if passed I would administer background and drug screen.
Once background and drug screen were returned I would decide based on results if I could offer the candidate a position.
I would offer the candidate the position
I had a weekly number of 35-40 new hires each week that needed to be started to meet quota. I would organize and initiate job fairs - Richland Community College Boys and Girls Club
Education
Some college
Richland Community College - Decatur, IL
August 2012 to September 2016
Skills
• DocuSign
• Fair Housing Regulations
• Administrative Experience
• Event Planning
• Recruiting
• Microsoft Outlook
• Account Management
• Human Resources
• Management
• Customer service
• Recruiting
• Interviewing
• Human resources
• Human resources
• DocuSign
• Interviewing
• Sales
• Account management
• ATS
• HR sourcing
• Talent acquisition
• External recruiting
• Time management
• iCIMS
• Organizational skills
• Medical terminology
• Communication skills
• English
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