Change Management Project

Pablo Zavaleta

571-***-**** *****.********@*****.*** https://bo.linkedin.com/in/pablozavaleta/en Fairfax, VA

Professional Summary

Experienced leader with over 20 years of expertise in organizational transformation, strategic project management, and operational excellence. Proven success in aligning leadership, optimizing processes, and fostering cultural and technological change. Adept at delivering measurable results through data-driven strategies, behavioral science insights, and stakeholder engagement. Certified Six Sigma Master Black Belt and Project Management Professional (PMP). Fluent in English and Spanish, with working knowledge of French.

Skills

Change Management: Resistance mitigation, leadership alignment, capability building, communication planning, MCG-style Change Management methodology

Project Management: Risk mitigation, cross-functional leadership, planning and execution

Data-Driven Decision-Making: KPI development, analytics-driven insights, change readiness assessments

Process Improvement: Workflow optimization, continuous improvement, stakeholder engagement

Tools: MS Office Suite (Project, Excel, PowerPoint, Word), Trello, ASANA, GenAI (ChatGPT).

Selected Accomplishments

Change Management

Designed, developed and executed an OCM comprehensive strategy for a $7M SAP deployment, conducting 200+ workshops to align cross-functional teams and ensure organizational readiness.

Reduced resistance to change through behavioral-focused methodologies, achieving full adoption of transformation goals within the first year.

Coordinated 461 training courses to enhance stakeholder capabilities, equipping over 700 participants with skills to sustain long-term transformation.

Transformation Management

Directed a $7M SAP S4/HANA implementation using structured frameworks (ACTIVATE and PROSCI ADKAR), achieving seamless adoption with minimal disruption.

Led a $1.5M cultural transformation initiative across 36 countries, aligning executive leadership and utilizing KPI-driven strategies to achieve 90%+ performance improvements.

Developed data-centric frameworks for process reengineering, integrating technology to deliver productivity and service quality enhancements.

Process Improvement and Optimization

Designed and implemented process improvement frameworks, achieving a 40% increase in operational efficiency.

Leveraged data analytics to streamline workflows, optimize resource allocation, and achieve a 700% increase in client engagement.

Integrated new workflows and systems into daily operations, ensuring sustainable cultural transformation and measurable efficiency gains.

Professional Experience

International Organizational Development Consultant Jul/2024 – Sep/2024

International Foundation for Election Systems (IFES)

Directed organizational redesign and transformation using Agile principles to enhance scalability and adaptability and incorporating GenAI to develop the products.

Language and Culture Instructor; Security Clearance: PUBLIC TRUST Sep/2023 – Apr/2024

International Center for Language Studies (ICLS) – DOS, US Government

Developed Spanish technical and strategic communications skills and Latin-American culture awareness in Department of State and USAID diplomats, enhancing their effectiveness in international environments.

Operations and Program Director Jan/2019 – Sep/2023

Buenaspracticas LLC

Designed and implemented organizational development programs, leading to a 700% increase in sales through data-driven process enhancements.

Automated 360 feedback evaluations for 50+ clients, aligning initiatives with strategic business objectives.

Change Management Team Leader Jul/2017 – Dec/2018

PricewaterhouseCoopers

Led a team of 12 consultants to develop and execute an OCM strategy for a $7M SAP S4/HANA implementation, organizing over 200 business blueprint workshops and 461 training courses.

Reduced resistance and successfully implemented 29 SAP modules across the organization, enhancing operational efficiency by 70%.

Operations and Program Manager Jan/2012 – Jul/2017

Buenaspracticas LLC

Increased contracts by 500% through strategic project management and operational alignment.

Organizational Change and Modernization Consultant Dec/2010 – Jan/2014

Multiple Clients

Designed and implemented change management (OCM) projects for public sector clients, leveraging data analytics to inform decision-making.

International Project Coordinator Mar/2008 – Oct/2010

Association of Banking Supervisors of the Americas (ASBA)/ Inter – American Development Bank

Managed a $1.5M international culture change project across 36 countries, leveraging data analytics to improve performance indicators from 10% to 100% in under 9 months.

Coordinated efforts of 36 national banking regulatory authorities to align with international standards, enhancing organizational effectiveness using OCM methodologies.

International Organizational Development and Accountability Consultant Jul/2003 – May/2008

Multiple Clients

Applied strategic planning methodologies to projects with budgets from $1M to $500M.

Performed due diligence for a $30M bank purchase.

Developed KPIs to increase operational efficiency by 40%.

Deputy Executive Secretary Jun/2001 – Jun/2003

Association of Banking Supervisors of the Americas (ASBA)

Developed organizational manuals and secured $4M in grants.

Created ASBA’s ERP framework and integrated institutional activities online.

Applied OCM methodologies to implement the new organizational design.

Additional Experience

Chief Financial Information Officer, Government of Bolivia Bolivia

Chief Operating Officer, Caisse Des Dépôts Développement (C3D) Bolivia

International Financial Management Systems Specialist, Casals and Associates (USAID) Nicaragua

Chief Administrative Control Officer, Sistema de Regulación Financiera (SIREFI) Bolivia

Education

Master of Science in Management Purdue University

Bachelor of Engineering in Industrial Engineering UNAM

Certifications

Prosci Change Management Certification (expected) Prosci, 2025

Six Sigma Master Black Belt Six Sigma Institute, 2024

Project Management Professional Google/Coursera, 2022

Applied Scrum for Agile Project Management University System of Maryland, 2021

MicroMasters in Supply Chain Management Massachusetts Institute of Technology, 2021

Business Performance Coaching International Coaching Federation, 2013

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