Delivery Manager Medical Coding

Senior Delivery Manager Medical Coding Expert - (Total Experience - 16.9 Years)

Chennai, India +91-986******* ************@*****.**.**

CAREER SUMMARY

Experienced and results-driven Medical Coding professional with 16+ years of experience, including 12+ years in leadership roles. Currently managing a multi-specialty client portfolio for Same Day Surgery, Anaesthesia, ED Pro & Facility, Observation, Ancillary, Edits, Revenue Integrity, E/M OP, Appeal, HCC) with 370+ FTEs across 4 locations (Chennai, Coimbatore, Pune, and Mumbai).

Excited to leverage expertise in healthcare operations, automation, and process improvement in a challenging Senior Manager and Above role. Strong focus on AI integration and PMP skills to drive innovation and excellence.

CORE COMPETENCIES

Team Leadership & People Management

Revenue Cycle Management (RCM)

Process Optimization & Automation

Risk Analysis & Decision-Making

Compliance (HIPAA, HITECH, ISO)

Client Communication & Relationship Management

Business Development & Strategic Planning

Expertise in EMR Systems (EPIC, 3M,Cerner, Citrix,Meditech, Sunrise Allscripts, etc.)

TECHNICAL SKILLS

Microsoft Office:

Six Sigma & Lean Methodologies:

PMP Knowledge:

Data Analytics & Reporting:

PROFESSIONAL EXPERIENCE

Senior Delivery Manager

Access Healthcare, Chennai

September 2015 – Present

Managing a team of 370+ FTEs across 4 locations.

Overseeing daily operations, client communication, capacity planning, invoicing, and budget management.

Ensuring adherence to external and internal quality and compliance standards (HIPAA, HITECH, ISO).

Spearheading process automation projects, resulting in improved productivity and quality.

Regularly analyzing trends, identifying deviations, and implementing corrective measures to maintain high customer satisfaction levels.

Collaborated with IT teams to implement major healthcare automation projects and streamline processes.

Key Achievements:

Successfully transitioned multiple new clients and completed pilot projects.

Recognized with awards such as Role Model, Out of box thinker, Best Team Lead, Best Manager.

Improved revenue per FTE through incremental revenue planning and operational efficiencies.

Team Leader (Previously SME)

Cognizant Technology Solutions, Chennai

April 2011 – September 2015

Built and managed a team of 150 ED professionals.

Completed significant automation projects, earning client appreciation and long-term adoption.

Learned and applied Lean and Six Sigma principles to drive operational improvements.

Key Achievements:

Promoted from SME to Team Leader within a short timeframe.

Led initiatives that enhanced coding accuracy and efficiency.

Recognized with awards such as Wow Awards, Best Team Lead.

Medical Coding Specialist (Fresher)

Ajuba Solutions, Chennai

March 2008 – March 2011

Specialized in Anesthesia, Pain Management, and E/M coding across multiple clients.

Consistently achieved monthly incentives and won the Best Coder Award every year.

EDUCATION

Bachelor of Physiotherapy (BPT)

Dr. MGR Medical University, Chennai 1st Class

PG Diploma in Hospital Management (PGDHM)

Madurai Kamaraj University, Madurai 1st Class

BSS Advanced Diploma in Acupuncture & Naturopathy

Bharat Sevak Samaj University, Chennai Distinction

Diploma in Acupressure

Alternative Medicine, Salem 1st Class

CERTIFICATIONS

Certified Professional Coder (CPC) – AAPC

Six Sigma Certification

Planning to complete AI, ChatGPT, and Power BI courses by December 2024.

EXTRA-CURRICULAR ACTIVITIES

District-level Football, Zonal-level Basketball

Corporate-level Swimming, Scuba Diving, Climbing, and Rappelling

AWARDS & RECOGNITION

Best Team Lead Best Manager WOW Awards

Recognized as a Role Model and an "Out-of-the-Box Thinker"

LANGUAGES

Tamil:

English:

Malayalam:

Telugu:

REFERENCES :- Thameemul Ansari

Senior Manager at R1RCM

Email: ***********@*****.*** Phone: +91-978*******.

Gandhiraj S., BPT, CPC

Senior Delivery Manager

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