Customer Service Office Manager
Resume:
Chelly Holt
N. Chesterfield, VA *****
**********@*****.***
Professional Summary
Highly dependable professional with a strong foundation in administrative and customer service. Proven ability to multitask and prioritize between day to day and long-term projects. Excellent ability to organize, streamline and attend to fine details. Adept to assuming new responsibilities with minimal supervision. Demonstrate skills with working efficiently under pressure and stress in a busy atmosphere. Building a strong positive reputation with partners while providing stellar customer service. Skills & Competencies
• Customer Service
• Administrative
Skills
• Account Payable &
Receivable
• Employee Training
• Facilitate
Assessments
• Communications
Skills
• Relationship
Building
• Negotiation
• Office 365
• Internet
• Active Listening
• Learning Strategies
• Telephone
Etiquette
• Writing
• Problem Solving
• Organizational
Skills
• Scheduling
• Coordination
• Interpersonal
Relationships
• Public Speaking
• Time Management
• Critical Thinking
• Laws and
Government
• Economics and
Accounting
• Attention to Detail
• Data Entry Skills
• Service Orientation
Professional Work Experience
Mimm’s Funeral Home 6/2015 - 2/2024
Richmond, VA
Office Manager/Funeral Arranger &
Grief Counselor
• Obtained information needed to complete legal documents, such as death certificate or burial permits.
• Consulted with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selections, or plan for services.
• Overseed the preparation and care of the remains of people who have died.
• Contacted cemeteries to schedule the opening and closing of graves.
• Planned, organized, and controlled the entire administrative office.
• Answered multi-phone lines.
• Performed bookkeeping processes and data storage.
• Maintained bank deposits and carried out financial transactions.
• Managed insurance billing, coding, and collections.
• Provided customer service and ordered office supplies for equipment. 2
Chelly Holt
N. Chesterfield, VA 23234
**********@*****.***
Zen Lo Dermatology 9/2005 - 5/2015
Richmond, VA
Office Manager
• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting error or problems.
• Resolved customer complaints or answer customer’s questions regarding policies and procedures.
• Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Reviewed records or reports pertaining to activities such as production, payroll, shipping to verify details and monitor work activities.
• Greeted visitors, ascertain purpose of visit, and directed them the appropriate staff.
• Answered telephones and directed call to appropriate staff while providing superior customer service.
• Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
• Completed insurance or other claim forms.
• Transmitted correspondence or medical records by mail, e-mail, or facsimile. Other Related Work Experience
• Henrico County Public Schools, Educator, Richmond, VA
• SunTrust Bank, Collection Specialist & Mortgage Loss Mitigation Specialist, Richmond, VA Education/Certification
Certified Grief Counselor 2017
American Institute of Healthcare Professionals, Inc. Virginia Union University 2017
Samuel Dewitt Proctor School of Theology
Virginia Commonwealth University 2000
Bachelor of Arts Education
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