Administration Assistant

TERRIA BERRY

815-***-**** • ******.*****@*****.***

Diligent professional with extensive background in customer service and inventory management. Proven ability to communicate with diverse individuals to ensure proper procedures are followed. Experience in healthcare setting.

Core Competencies/Areas of Expertise

Customer Service Interpersonal Skills Conflict Resolution Efficiency Decision Making Problem Solving

Organization Quality Assurance Initiative Adaptability Inventory Management

Professional Experience

DOLLAR GENERAL, Chenoa, IL 2021–2022; 2024–present

Sales Associate

Greets and assists customers as needed throughout their shopping experience. Manages inventory and daily truck delivers. Ensures cleanliness of store and shelves and disposes of expired product. Maintains financial integrity when on duty as a cashier. Ensures the cash drawer is balanced at end of shift. Ensures sales advertisements are changed as needed and new advertisements are displayed appropriately.

ACC ELECTRONIX, INC., Normal, IL 2021–2024

Receiving Associate

Managed incoming warehouse deliveries. Verified and signed for shipments. Unloaded and stored received items and processed the shortage. Communicated with others for the purpose of implementing and maintaining services and programs. Received permanent, full-time position in June 2022.

OSF FORT JESSE REHAB CENTER, Normal, IL June 2021–Oct. 2021

Patient Access Associate

Greeted patients and assisted the public via telephone communication. Coordinated and scheduled patient appointments. Oversaw and coordinated schedules for therapy staff.

UNIVERSITY OF ARKANSAS FOR MEDICAL SCIENCES, Little Rock, AR 2015–2021

Access Coordinator II (2018-2021)

Greeted patients and assisted the public via telephone communication. Coordinated patients appointments, referrals, consults, tests and procedures. Oversaw patients through the check-in and registration process. Collected payments and issued receipts. Verified insurance coverage and responded appropriately to the requirements of third-party payers and assisted with coordinating hospital admissions and surgery scheduling. Performed all duties of an Access Coordinator I and supported the patient care activities as needed.

Central Supply Lead (2015-2018)

Managed the ordering and stocking of medical supplies for nursing and surgical units, as well as restocked Central Supply inventory. Received and inspected inventory upon arrival to ensure the right product was delivered and the right amount was received. Input receiving tickets into SAP to update inventory. Stocked crash carts, airway boxes, Pyxis machines, and case carts with the required medical supplies to the expected par levels. Practiced stock rotation, the removal of expired products, and cycle counted supplies to ensure accuracy of counts. Supervised a team of Supply Technicians, and provided relief supervision in the absence of the Supply Supervisor. Trained new hires, and ensured that daily work assignments were completed, and performed other duties as assigned.

FAMILY DOLLAR, Little Rock, AR 2013–2015

Assistant Manager

Provided excellent customer service, handled customer inquiries and complaints, resolved staff conflicts, and performed banking duties. Anticipated customer demand of merchandise. Oversaw inventory by checking merchandise: Received regular vendor deliveries and stocked sales floor in a timely manner. Controlled inventory stock levels and reordered as necessary within budget. Managed cash flow, including all cash and credit card transactions, plus refunds and exchanges. Assisted Manager with tasks including ordering stock from the warehouse, training new staff members, and scheduled weekly rosters.

QUAD/GRAPHICS INC., Bolingbrook, IL 2011–2012

Customer Service Representative

Provided excellent customer service. Maintained knowledge of all company specials and promotions and communicated them to clients, with a focus on company profits. Oversaw tracing and informing dispatch of delivery updates. Recorded, tracked, and monitored customer problems, and resolved them promptly. Took direction from management and managed additional responsibilities as required.

Education

College Courses, Olive Harvey College

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