Social Media Customer Service

PRIYA RAO

Management Enthusiasts

+95-945******* • ***********@*****.*** • Yangon, Myanmar

Confident young professional with a passion for learning and development. Contributing to a people-centric environment is a goal I’m actively pursuing, and I’m highly organized, energetic, and productive, committed to continuous improvements. While new to the work force, my diverse work experience has nurtured my key skills applicable to the managing department. I am eager to leverage my skills to make a positive impact and contribute to a team that values people.

KEY SKILLS

• Ability to Work in a team

• Leadership

• Fast Learner

• Customer Service

• Microsoft Office

• Communication Skills

• Problem Solving

• Adaptability

CAREER HISTORY

AANU Co., Ltd 06/2022 - present

Sales

As an intern at Genus Myanmar Battery and Inverter, imported by Aanu Co., Ltd, I played a key role in driving sales and delivering exceptional customer services at the showroom as well as through social media. I suggested using social media to increase the sales which gave a positive outcome and increased the sales by 30%.

• Effectively communicated with customers to understand their requirements and provide the appropriate products recommendations.

• Developed strong negotiation skills to close deals and exceed sales targets.

• Provided exceptional customer service by resolving issues and direct to the service department and ensure customer satisfaction.

• Collaborated with team members to achieve sales and drive revenue growth.

• Maintained accurate records of sales.

Class representative in Year 3 (2023)

• Successfully resolved inquires and disputes by students and faculty, minimizing the rate of formal complaints.

Online Fashion Shop (September 2021 – July 2023)

• Amidst challenging time in my country, I launched an online fashion business and achieved remarkable growth by doubling my revenue within the first month. This momentum continued throughout 2022, gaining a 6x increase by year-end. LANGUAGES

• Burmese (Native Language)

• English

• Hindi

EDUCATION &

QUALIFICATIONS

British University College

08/2019 – 01/2024

BA(Hons) Business and Management by

University of Sunderland.

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