Social Media Customer Service

JK

JENNIFER KALLAS

***********@*****.*** 331-***-**** Lombard, IL 60148 WWW: Bold Profile

WWW: https://skinpenjen.wixsite.com/lareesespa

Highly motivated professional with twenty five plus years of entrepreneurial, sales and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative working with employees. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Business Development

Customer Service

Project Management

Talent Allocation

Strategic Planning

Negotiation

Relationship Building

Issue Resolution

Sales Development

Professional Networking

Driven and Determined

Attention to Detail

Employee Training

Task Delegation

Social Media Promotion

La' Reese Spa Lombard, IL

Independent Business Owner

09/2007 - Current

Developed and implemented a comprehensive marketing strategy to increase spa services revenue.

Coordinated with vendors for product purchasing and delivery. Created promotional campaigns to generate interest in spa treatments and services.

Developed a loyalty program for repeat customers, resulting in increased sales volume.

Maintained accurate financial records of all transactions related to the business operations of the spa.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies..

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa. Used social media content on Instagram, Facebook and LinkedIn to build revenue.

Liposuction & Cosmetic Surgery Institute

Naperville/Oakbrook, IL

Developed and maintained relationships with clients to increase sales revenue.

Summary

Skills

Experience

Sales Consultant

04/2005 - 02/2016

Analyzed customer needs and preferences to recommend appropriate products.

Resolved customer complaints and inquiries in a timely manner. Maintained accurate records of all sales activities in the CRM system. Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.

Created successful strategies to develop and expand customer sales. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Mint Night Club Chicago, IL

Bar Manager

09/1998 - 03/2005

Established standards for quality control, customer service, health and safety regulations.

Analyzed financial reports to identify areas of improvement or cost savings opportunities.

Created promotions and special events to attract customers and boost sales. Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers. Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies . Interviewed potential hires for front-of-house positions such as servers and bartenders .

Maintained relationships with suppliers and distributors in order to secure best deals on orders placed

Corporate Staffing Chicago, IL

Recruiter

11/2000 - 12/2004

Sourced and screened potential candidates for open positions. Created and maintained positive relationships with hiring managers and HR business partners.

Provided hiring status updates to HR and managers for comprehensive oversight.

Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.

MCI WorldCom Technology Drive

Lombard, IL

Sales Manager

06/1998 - 01/2000

Organized promotional events such as product launches and trade shows to generate leads.

Identified opportunities for upselling additional products or services during client interactions.

Generated leads through cold calling potential customers or attending networking events.

Enhanced performance of sales workforce with creation of training programs.

Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth. Killarney's Irish Pub & Cafe Normal, IL

Bartender

09/1996 - 05/1998

Greeted customers and provided excellent customer service. Processed payments accurately and efficiently with POS system. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Performed opening and closing duties including restocking supplies. Checked identification cards for proof of age prior to serving alcohol beverages.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

American Safety Council Illinois City, IL

BASSET Alcohol Certification

02/2024

Illinois State University Normal, IL

Bachelor of Science in Fine Arts

05/1998

College of DuPage Glen Ellyn, IL

Associate of Science in Liberal Arts And General Studies 05/1996

English:

Full Professional

Spanish:

Limited

MCI Direct Peak Performance, New Horizon Award. June 1998 MCI Direct Account Executive, For Outstanding and Contributions. July 1998 MCI Direct Peak Performance, Premier Award for Outstanding Sales. August 1998 MCI WORLDCOM DIRECT Peak Performance, Premier Distinction. Sale Excellence. March 1999 PROMOTIONAL BRAND AMBASSDOR, Miller Lite and MCD. September 1996 through May 1998 References available upon request.

Education and Training

Languages

Accomplishments

References

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