Customer Service Beverage Director
Resume:
Matthew Martin
Omaha, NE
**************@*****.***
Results-oriented professional with a proven track record in driving business growth and delivering exceptional results. Skilled in strategic planning, team leadership, and project management. Demonstrated ability to develop and implement innovative strategies to optimize operations, increase efficiency, and maximize profitability. Strong communicator with excellent interpersonal skills and a passion for building strong client relationships. Seeking a challenging executive role to leverage my expertise and contribute to the success of a dynamic organization. Willing to relocate: Anywhere
Sponsorship required to work in the US
Work Experience
Food and Beverage Director
The Eliza Jane - New Orleans, LA
May 2023 to Present
Food and Beverage Director Job Description:
As a Food and Beverage Director, I did the following: Menu Planning and Development: Create and update menus that reflect current culinary trends and customer preferences. Collaborate with chefs and culinary staff to develop new and innovative dishes.
• Budgeting and Cost Control: Develop and manage budgets, monitor expenses, and implement cost- saving measures to achieve financial targets. Analyze food and beverage costs, pricing, and profitability to ensure optimal revenue generation.
• Inventory Management: Maintain inventory levels, conduct regular stock checks, and oversee the purchasing process. Monitor product quality and ensure appropriate storage and rotation of food and beverage supplies.
• Staff Training and Supervision: Recruit, train, and supervise food and beverage staff. Develop training programs to enhance their skills and knowledge. Monitor staff performance, provide feedback, and address any performance issues.Customer Service: Ensure exceptional customer service by maintaining high standards of quality, cleanliness, and professionalism. Handle customer complaints and resolve issues promptly to ensure customer satisfaction.
• Health and Safety Compliance: Ensure compliance with health and safety regulations and food hygiene standards. Implement and monitor proper food handling and storage procedures to maintain a safe and clean environment.
• Event Management: Coordinate and oversee special events, banquets, and catering services. Collaborate with event planners and clients to create customized menus and ensure seamless execution.
• Vendor and Supplier Management: Establish and maintain positive relationships with vendors and suppliers. Negotiate contracts, monitor service quality, and seek opportunities for cost savings and value- added partnerships.
Skills and Qualifications:
• Proven experience in a managerial role within the food and beverage industry.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of food and beverage operations, including menu planning, cost control, and quality management.
• Familiarity with health and safety regulations and food hygiene standards.
• Proficiency in budgeting, financial analysis, and inventory management.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Customer-focused mindset and a passion for delivering exceptional service. Bar manager/Trainer
Kingfish - New Orleans, LA
April 2022 to May 2023
Bar Manager and Trainer Job Description - French Quarter: As a Bar Manager and Trainer in the French Quarter, my role was to oversee and manage the operations of a bar or nightclub in this vibrant and renowned neighborhood. I was responsible for ensuring a memorable and enjoyable experience for customers while maintaining high standards of service and profitability. Key Responsibilities:
1. Bar Operations Management: Manage all aspects of the bar's daily operations, including staffing, inventory management, and customer service. Ensure adherence to quality standards, cleanliness, and compliance with local regulations.
1. Staff Training and Development: Recruit, train, and supervise bar staff, including bartenders, servers, and barbacks. Develop training programs to enhance their skills in mixology, customer service, and product knowledge.
1. Menu Creation and Development: Collaborate with the bar team to create and update drink menus that reflect the unique character of the French Quarter. Stay updated on current trends, local flavors, and customer preferences to offer innovative and enticing beverages. 1. Customer Service Excellence: Maintain a welcoming and friendly atmosphere, ensuring exceptional customer service at all times. Handle customer inquiries, complaints, and feedback promptly and professionally to ensure customer satisfaction.
1. Sales and Revenue Generation: Develop strategies to increase bar sales and profitability. Monitor sales trends, analyze data, and implement effective pricing and promotional initiatives. Identify opportunities for upselling and cross-selling to maximize revenue. 1. Vendor and Supplier Management: Establish and maintain relationships with vendors and suppliers to ensure the availability of high-quality products. Negotiate contracts, monitor delivery schedules, and seek opportunities for cost savings and product variety. 1. Event Coordination: Plan and execute special events, parties, and themed nights to attract and retain customers. Collaborate with marketing and promotions teams to develop innovative event concepts and drive foot traffic.
1. Health and Safety Compliance: Ensure compliance with health and safety regulations, including proper handling and storage of alcoholic beverages. Implement and monitor standard operating procedures to maintain a safe and clean environment.
Skills and Qualifications:
• Proven experience as a Bar Manager in a fast-paced environment, preferably in the French Quarter or a similar vibrant nightlife district.
• Strong leadership and team management skills.
• Excellent knowledge of mixology, cocktail preparation, and drink recipes.
• Exceptional customer service and communication skills.
• Proficiency in inventory management, cost control, and financial analysis.
• Familiarity with local alcohol laws and regulations.
• Ability to work under pressure and handle challenging situations.
• Creative mindset and ability to develop innovative beverage offerings.
• Passion for the hospitality industry and the French Quarter's unique culture and people General Manager
The Firm, cocktails and eats
April 2008 to January 2022
At the family owned lounge where I worked, I held a key leadership position overseeing all aspects of operations. As the manager, I successfully managed and coordinated the staffing, ensuring a well- trained team that consistently delivered exceptional service. I took charge of the training side of payroll, meticulously tracking and managing employee compensation to ensure accuracy and compliance. Additionally, I played a crucial role in budgeting, optimizing financial resources to drive profitability and maintain a healthy bottom line. I actively participated in lease negotiations, skillfully navigating contracts and agreements to secure favorable terms for the business. In this dynamic role, I consistently demonstrated strong organizational skills and attention to detail, ensuring smooth and efficient day-to- day operations.
Guest service manager
Hilton
January 2005 to February 2010
• Led a dynamic team of professionals to achieve project goals and exceed client expectations.
• Provided hands-on training to staff members on company policies and procedures.
• Resolved complex issues and conflicts by implementing effective problem-solving strategies.
• Ensured quality assurance by conducting regular inspections and audits.
• Cultivated strong customer relations through active listening and personalized service.
• Managed all aspects of hospitality operations to create a positive guest experience. Customer Service Manager
Hyatt Hotels - Omaha, NE
February 2003 to February 2005
Managed and supervised customer escalation team and diamond guest line Education
J.D. in Law
Creighton University - Omaha, NE
2007 to 2010
Bachelor's degree in Political Science
University of Nebraska-Lincoln
1992 to 1997
Skills
• Restaurant Management
• Bartending
• Serving Experience
• Restaurant Experience
• Banquet Experience
• Host/Hostess
• POS
• Kitchen Management Experience
• Upselling
• Microsoft Office
• Culinary Experience
• Assistant Manager Experience
• Event Planning
• Food Safety
• Guest Services
• Hospitality
• Hotel experience
• Customer service
• Serving
• Micros POS
• Food safety
• Guest relations
• Food handling
• Guest services
• Restaurant experience
• Cooking
• Cash handling
• Bartending
• Cash register
• Sales
• Supervising experience
• Budgeting
• Leadership
• Workday
• Kitchen management
• Team management
• Research
• Food service
• Food industry
• Management
• Catering
• Computer skills
• Communication skills
• Negotiation
• Surveillance
• English
• Root cause analysis
• Interviewing
• Salesforce
• Host/hostess experience
• Phone etiquette
• Banquet experience
• Restaurant management
• Culinary experience
• Event planning
• Assistant manager experience
• Inventory control
• Time management
• Front desk
• Windows
Certifications and Licenses
ServSafe
Driver's License
March 2020 to March 2027
Bartender License
CPR Certification
Certified Notary Public
Paralegal Certificate
Bar
Food Handler Certification
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