General Manager +MBA+25 Yr Exp in ME+India

V.SHIVA KUMAR (MBA),** YEARS OF EXPERINCE

Experience Across Middle East & India

Contact- 971-**-*******, *****@*******.***

MY core competency

Natural Leader, Motivator and Communicator, Guest Experience Champion, Commercial Awareness, Performance Management, Financial and Strategy Planning, Asset Management, Operational Excellency, Process Improvement, Decision Making, Quality Management, Talent Management, Multicultural Team Management.

My Strength / Key achievement

Awarded the Best Manager in ITC Luxury Collection Hotels,India for the Highest GSI-Guest Satisfactory Index and Revenue Management

Pre-opening of a 600 key Luxury Collection Hotel-ITC Grand Chola Chennai, Undertook the Rooms Division Operations.

Managed Multi-Properties with 400 Rooms Operations,F&B,Sales,Cost and Training & Development in India and Middle East

My Objective

To create value and recognition on work place by producing the best result for the organizations, synchronize and hard work in this competitive environment discharging all my professional Skills and Talents.

Career Chronology

General Manager Eureka Hotels & Hotel Apts Dubai December 2019 to Nov 2023

5* & 4* Hotels and luxury Hotel with 360 keys, Owned by MBMG Group of Companies specialized in Real Estate Development and Leading Advertisement Company.

General Manager Ain Khalid Gate-696 Serviced Villas/Apts, Qatar Dec 15 to Nov 2019

Largest Luxury Community of Doha. This hotel is owned and operated by Regency group holding, Doha, Qatar. The Leading Hospitality and Real Estate Company in Qatar

Asst General Manager Wyndham Grand Regency Hotel, Doha-Qatar Jan 12 to Nov 2015

Supreme brand of Wyndham Hotels Group with 246 rooms & Suites. This hotel is owned and operated by Regency group holding, Doha, Qatar. The Leading Hospitality and Real Estate Company in Qatar

Hotel Manager Sheraton Chola Hotel 132 Rooms, Jan 2014 - Dec 2012

A five star Luxury Collection Hotel, A Starwood hotel and resort worldwide chain of hotels, Managed by ITC Hotel a premium hotel chain in India with over 108 hotels across India

Rooms Division Manager Sheraton Chola & Park Towers 410 Rooms June 2009 - Dec 2014

A five star Luxury Collection Hotel, A Starwood hotel and resort worldwide chain of hotels, Managed by ITC Hotel a premium hotel chain in India with over 108 hotels across India

Front Office Manager (At Welcomhotel, Vadodara – India), Jan 2007 – May 2009

A five star luxury Hotel with 184 Rooms & Suites under a premier ITC Hotel Chain with over 108 Hotels across India

Past Experience

New Abha Hotel & Resort, 335 Rooms- KSA- Front Office Manager July 2005 to Dec 2006

Le Royal Meridian, 242 Rooms, Chennai – India - Front Office Manager - Nov 2003 – Jun 2005

Baisan Hotel,205 Rooms, Dubai - UAE - Front Office Manager - Nov 2001-Oct 2003

Lords Hotel,144 Rooms, Dubai - UAE - Front Office Supervisor - Jun 1995-Oct 2001

Park Hotel, 224 Rooms, New Delhi- India- Front Office Asst- Aug 1993 to April 1995

Key responsibility

Reports to the Owner/CEO, Always ensures that the desired results are achieved by managing and fine tuning the team to produce the best results in terms of Reveue,Sales and Marekting, Cost Management, People management / Training and Developments. Always implements fresh strategies based on market trends and always does the due-diligence to keep the operations in total command over any sitiations,

Managing Profitability and Departmental Budgets

Directs and supports operations team to effectively manage occupancy & rate, P&L, KPI and controllable expenses

Establish clear accountabilities for profit and growth with all operational teams

Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Ensuring WOW at every moment of truth.

Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Implementation of sustainable Green Initiative and successful in cost containment

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Reviews customer feedback with leadership team and ensures appropriate corrective action is taken.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Academics

Education

MBA (Hotel Management), National Educational Institute, Gujarat - India -2007

BA (English)Graduation, Delhi University, India - 2001

D T E A Senior secondary school 1991/92

Professional Development

Front Office Management ( A H L E I)

Everything sells – Salesmanship (ITC )

Three Pillars Leadership (ITC)

Revenue Management (ITC Hotels)

Train the Trainer – (ITC Hotels)

ABC of customer care training -(Wyndham)

MS Windows applications from NIT Dubai

St Jones Ambulance- First Aid Service training (Chennai)

GCC driving license available. (Qatar)

Interest & Hobbies

Sports- Cricket playing, Yoga / Meditation and painting.

Date of Birth: 15th April 1974

Marital Status - Married with two children’s,

Languages Known: English, Hindi, and Urdu, Punjabi, Tamil, Kerala and knowledge of Arabic

Nationality: Indian.

Passport Details: K2155653 valid till date 2033+Golden Visa valid till 2034

References: Available on request

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