Long-Term Care Health
Resume:
Sursattie Chickrie
** *** ******, ***********, *******. M1G 2G6 Phone (res): 416-***-****
Executive Profile
Registered Nurse and Health Care Trainer, offering over 25 years of experience in clinical, mental, community and long-term care.
Managed and led nursing staff in hospitals and long-term care facilities of 35 to 238 beds. Provided clinical training to nurses, personal support workers and other team members in health care and classroom settings. Ensured maximum quality of care to clients by planning and implementing appropriate plan of care that is reflective of their needs and preferences.
A proactive, resourceful, dedicated strategic planner and healthcare service professional who has a progressive track record of successful contributions to a breadth of corporate and facility projects. Ability to communicate, facilitate and build relationships among stakeholders. Proven experience managing multiple and complex initiatives to achieve project delivery, on time and within budget. Problem solving using creativity and collaboration with an aptitude for negotiation and strategic decision-making.
Lastly, I am a lifelong learner, keen to be challenged in an innovative, results-driven organization focused on delivering exceptional quality and value. Core Strengths:
• Decisive Leadership Regulatory Compliance Quality Improvement
• Budget & Resource Forecasting Human Resource Management Change Management
• Employee Engagement Project Management Strategic/Operational Planning
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-**** Professional Experience
2023 May – Sept 2024 – Extendicare Guildwood
Executive Director
Responsible for the day-to-day management of the home including resident care, programs, services, environmental coordination, and fiscal performance. Effectively operates the home in accordance with applicable legislation and best practices, within an established budget while adhering to organizational policies and procedures, the Ministry of Health and Long-Term Care Homes Act and Regulations. Responsibilities Includes
• Ensuring compliance within a 161 beds home with Fixing Long Term Care Home Act and Ontario Regulation 79/10
• Coordinate the provision of staff orientation and in-service education for all departments
• Responsible for overall financial operation of the Home including performing timely reviews of financial statement; developing/implementing strategies to correct negative variances
• Ensure compliance with operational budgets in all departments including staffing supplies and maintenance
• Monitor and manage financial / budgetary responsibility of $20 million dollars
• Direct quality /risk management activities
• Trend analysis based on statistical data obtained from home, CIHI, MOH and scorecard data
• Develop, implement and sustain Home’s quality improvement plan
• Review ministry of health inspection reports to develop corrective action plans for areas of non-compliance
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Represent home at seminars, workshops, marketing events and other meetings/functions
• Responsible for the comprehensive and coordinated facility-wide program for monitoring,
• evaluating, and improving the quality of accommodation, care, services, and programs
• Allocate staff and resources according to residents’ care needs, facility design, and resources
• Ensure that the medical services, environmental services, dietary services, diagnostic services, and pharmacy
• services are provided to residents in accordance with all Ministry acts and regulations
• Ensure policies/procedures are implemented and monitored
• Manage the complaint process and coordinate internal investigations
• Liaise with community partners such as the Local Health Integrated Network and the Community Care
Accomplishment
• Revamping of the pain and palliative care program and active member for SHN
• Increase short stay utilization by 40%
• Reduce WSIB by 60%
2022 May – May 2023 – Extendicare Guildwood
Director of Care
• Ensuring compliance within a 161-bed home with Fixing Long Term Care Home Act, and Ontario Regulation 79/10
• Coordinate the provision of staff orientation and in-service education for all departments
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Responsible for overall financial operation of the Nursing department including performing timely reviews of financial statements; developing/implementing strategies to correct negative variances.
• Monitor and manage financial / budgetary responsibility of Nursing department.
• Direct quality /risk management activities trend analysis based on statistical data obtained from home, CIHI, MOH and scorecard data
• Develop, implement and sustain Home’s quality improvement plan
• Review ministry of health inspection reports to develop corrective action plans for areas of non-compliance.
• Represent home at seminars, workshops, marketing events and other meetings/functions.
• Responsible for the comprehensive and coordinated facility-wide program for monitoring, evaluating, and improving the quality of accommodation, care, services, and programs.
• Allocate staff and resources according to residents’ care needs, facility design, and resources.
• Ensure that the medical services, environmental services, dietary services, diagnostic services, and pharmacy services are provided to residents in accordance with all Ministry acts and regulations.
• Ensure policies/procedures are implemented and monitored.
• Manage the complaint process and coordinate internal investigations
• Liaise with community partners such as the Local Health Integrated Network and the Community Care Access Center
Accomplishment
• Partnered with Universities and colleges to develop hydration program
• Educated, implemented and responsible for pleasurable dining program to improve dining room
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• services and enhance mealtime experience for residents.
• Coordinated processes with long term care home and enforcement inspectors to attain compliance
2020 Nov – 2022 May – Craiglee Nursing Home
Director of Care
• Liaison with Toronto Public health and Scarborough Health Network during outbreak and COVID 19 pandemic to ensure that process and IPAC measure are adhere.
• Liaison with MOLTC for investigations, complaints and critical incidents and ensuring guidelines/protocols are being follow as per reporting framework.
• Provide a positive and energetic environment for the nursing team that supports growth and development.
• Implements goals and objectives to achieve the corporate vision for resident care
• Organized and coordinated with TPH and Scarborough Health network and Southbridge LTC platform to initiate. Screening, employee swabbing and initiating the IPAC audit tool for cleaning and disinfection, hand hygiene and cohorting of staff and residents.
• Provide education to all staff on 4 moments of Hand hygiene ad use of PPE – DONNING and DOFFING and IPAC practices and protocol as per PHO and other governing bodies.
• Ensures that nursing team works in a safe workplace environment through the implementation of safe work practices and service guidelines.
• Monitor the performance of the individual operating units and implement procedural and operational changes to improve efficiency, effectiveness, and quality of nursing and personal care.
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Assume responsibilities of the Administrator when on leave and provide support to the Home and management team.
• Work with the management team and frontline to drive results and corporate goals.
• Build relationship with our stakeholders and maintains transparency 2020 April – 2020 Oct – City of Toronto, Carefree Lodge Director of Care
• Liaison with Toronto Public Health during Outbreak and COVID 19 pandemic to ensure that process and protocol are in place.
• Maintaining a positive workplace to reduce team burnout and improve collaboration and resident focus care
• Response to residents, families and staff concerns and ensures that appropriate action/ actions are taken to address their concerns.
• Liaison with MOLTC for investigations, complaints and critical incidents and ensuring guidelines/protocols are being follow as per reporting framework.
• Assist and collaborate with COVID 19 preparedness and response action plan
• Organized and coordinated with TPH and City of Toronto LTC platform to initiate. Screening, employee swabbing and initiating the IPAC audit tool for cleaning and disinfection, hand hygiene
2016 – 2020 April – Chartwell Trilogy Scarborough. Ontario Director of Care
• Responds to resident and family member concerns and ensure that appropriate action taken within the decision-making authority and brings to the attention administrator.
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Coordinates the hiring, orientation, continuing education, supervision, regular performance evaluation and if necessary, termination of nursing staff.
• Reviews and approves relevant Job position description.
• Assist/Support the Administrator in developing budgets and other reports with respect to the operation of the Nursing Department according to the department policies and procedures.
• Coordinates the purchase of the provision of clinical services including pharmacy, podiatry and nursing staff
• Be accountable for the efficient use of the department’s supply budget and for maintaining costs within the budget allocation for the Nursing department including staffing budget and deployment of nursing staff
• Conducts duties in accordance with the Home polices and Procedure, as well as government regulations, laws and policies.
• Ensure that the Nursing Department is operated efficiently and in compliance with the Long-Term Care Act and Regulations and other pertinent legislated standards and requirements.
• Responds to and prepares reports on issued findings by the Ministry of Health Compliance Advisors and / or complaints related to the nursing care service delivery.
• Assist in the maintenance of an efficient system for the admission and discharge of residents through effective liaison with resident, substitute decision maker, CCAC, Physicians, Pharmacist and other resident service or departments.
2015 – 2016 Chartwell – Trilogy – Scarborough, Ont. Associate Director of Care
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Provide support and working closely with the residents, relatives and the interprofessional team to ensure that best practice and quality of care.
• Assist with the rolling out of the Attendance program and ensuring that the program is effective
• Supervised and directly mentored the nursing staff based on individualized performance objectives that are aligned with hospital directions.
• Review and approval/non -approval of CCAC admission applications
• Ensuring the nursing program for the home operates in compliance with provincial legislation and Chartwell policy for nursing services and programs
• Support and promotion of the orientation, staff development and continuing education of nursing staff
• Participate as a member/ lead of Home committees that have relevance to the nursing services/ programs (behaviour, skin & wound and infection control).
• Planned and implemented educational programs pertaining to infection prevention and control for all the staff in the Home
• Conduct ongoing monitoring to detect the source of infection for Prevention
• Liaison with Toronto Public health during outbreak and develop daily surveillance to see trends for any infectious condition
• Conduct investigation for complaints and concerns that was voiced by families or staff
• Participate in the recruitment process, development, evaluation, discipline and termination for staff under the collective agreement
• Complete critical incidents for the Ministry of health and Long-Term care
• Participate in the Professional Advisory meeting, quality and leadership meeting
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-**** 2013 – 2015- Leisureworld –St George –Toronto, Ont Associate Director of Care
• Responsible for implementation of standards of resident care in accordance with the Long-Term Care Home Act and Regulations 79/10
• Manages and participates in activities related to RAI MDS 2.0 model, in conjunction with the DOC, to ensure that standards and needs are facilitated effectively.
• Oversee and /or assists in completing assessments, development and implementation and evaluation of care plans for residents, to optimize the resident’s autonomy in activities of daily living.
• Uses quality tools to assist in determine root cause of issues and subsequent and plans of improvement initiatives
• Responsible for monitoring compliance through audits for the home, care, assessment, resident charts, care plans, e-MARs, POC and documentation.
• Participate in recruitment, development, evaluation; discipline a termination of nursing staff as per the collective agreement.
• Assist with the Return-to-Work process and /or arrange modified work programs for department employees.
• Coordinate nursing unit services with other services and liaison with other services in the Home, medical services, other professional services (i.e. physician), and external agencies.
• Lead for the behavior and wound committee, ensure that education is provided, and best practices are maintained in both committees.
• Liaison with the GMOTH team for Toronto University network, TRI and the BSOT Team from Baycrest for Responsive Behavior Management
• Monitors and evaluates that nursing staff are compliant with leisureworld’s policies and procedures and Ministry Standards
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-**** 2006 – 2013 Leisureworld – St George – Toronto, Ont Nurse Manager – Registered Nurse
• Monitoring and evaluating of unit staff compliance with facility and service policies and procedures
• Liaising with other services in the facility in the absence of respective home management staff
• Evaluate individual performance of nursing staff, which include written annual individual contribution appraisals and performance improvement plans
• Making independent decisions and practicing sound judgment in response to resident care requirements in accordance with accepted standards of nursing practice
• Developed tracking and assessment tools to help prioritize workflow to ensure timely provision of nursing services
• Lead and chaired Multi-disciplinary Continuous Quality Improvement (CQI) team, while collaborating with Physicians and other health-care providers to establish, implement and maintain quality resident care and services.
• Disciplining of staff according to home’s policies and procedures and the collective agreement
• Promoted and improved resident services by problem solving residents an family complaints and grievances
• Liaison with wound care product representatives and ET nurse top ensure best practices
• Developed processes screen, interview, hire, train and maintain the competency of nursing staff
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Use quality tools to assist in determining root cause of issues and subsequent plans of improvement initiatives
• Research best practices, in conjunction with the DOC, to develop and implement policies and procedures that optimize resident care
• Provides continuing education programs to registered and non- registered staff on a monthly basis
• Comply with all Employee Responsibilities under the Occupational Health and Safety Act
2005 - 2006 Kensington Gardens. Toronto, Ontario
Registered Nurse – Team Leader
• Lead Care conferences with multidisciplinary teams
• Create and implement resident care plan
• Performed full body physical assessment
• Provide input and feedback to Physicians on resident’s clinical status.
• Process and Administer treatment, wound care.
• Ongoing interaction with clients and family members.
• Trained student support workers
2002 - 2004 Kennedy Lodge CPL. Nursing Home. Scarborough, Ontario Registered Nurse
• Process and Administer treatment, wound care
• Interact with patients during group meals
• Trained student support workers
• Assist in preparation of care plans
2004 - Present Academy of Learning. Etobicoke, Ontario Health Care Instructor
Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-****
• Teach subjects in the PSW program
• Plan and develop daily lessons for a multicultural classroom
• Actively participate in student evaluations
• Supervise PSW student progress at clinical sights Education
• Administrator program at advantage Ontario 2011
• Ryerson University in Nursing Leadership and Management program- 2013
• Completed RN Post Diploma Degree at Ryerson University
• Non –Acute Care Infection Control Professional training Program by RICN
• Current registration with the college of Nurses pf Ontario
• Complete AIS certification
• Current member of the Joint Health and Safety Committee
• Completed training on WSIB
• Completed certificate course in Cardiology at George Brown College
• Completed training in Skin and wound care by Theresa Hurzt
• Completed programs in HR – Organizational behavior and Change Management
• Completed training in AODA
Ryerson University, Toronto, Ontario
Bachelor of science in Nursing – June 2016
George Brown City College, Toronto, Ontario.
Nursing RN Refresher Program, January 2001 – August 2004 Guyana School of Nursing, Georgetown, Guyana.
Registered Nursing Certificate, March 1996
Central Corentyne Secondary School, Berbice, Guyana Sursattie Chickrie
62 Par Avenue, Scarborough, Ontario. M1G 2G6 Phone (res): 416-***-**** High School Diploma, July 1991
Certifications and Membership Affiliations
Registered Nurse for Ontario
Registered Nurse for Guyana
BCLS Certified with Red Cross Canada
Certified in N95 mask fitting
Certified in P.I.E.C.E.S Training
Certified in A.C.T training
Certified member Joint Health and Safety Committee Certificate in Leadership program (ELI)
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