Business Analyst
Resume:
Mark Kverel
718-***-**** ****.******@*****.*** Staten Island, NY
Talent wins games, but teamwork and intelligence win championships. “Michael Jordan
Executive Summary
Client-oriented Business Analyst in Supply Chain, Insurance, and Financial Services industries
Expert at building relationships with Business, IT stakeholders, and subject matter experts
Adept at soliciting, documenting, and managing business requirements in Agile and classical SDLCs
Specializing in projects related to E-Commerce, Financial BI, Compliance, and Client Onboarding
Excellent listening, and presentational skills, organized, diligent, with great attention to details
Business Knowledge
Supply Chain Management, Bill of Materials, Vendor and Material Masters
Security Master, Settlements, Equity, Options, MBS/CMO, Derivatives; Investment DWH
Investment Portfolio Management, Client Reporting, G/L Analysis, Tax Reporting
Credit Score Application Workflow, Online Payment Processing, KBA
Client Onboarding Process, Workflow Prioritization, and Automation
Business Analysis
Skills: Requirements elicitation and management, Stakeholder Management, Consensus Building, Obtaining Sign-Offs; Gap Analysis, UAT planning, and execution, System Analysis, Data Analysis, Data Governance, Prototyping, Mockups, Problem-solving, Technical Background
SDLC: Agile/SCRUM, Waterfall, Certified Scrum Master, Certified Scrum Product Owner
Tools: JIRA, Confluence, SAP, NetSuite, ServiceNow, CAMRA, D&D, Recon), SharePoint, PowerPoint, Excel, Visio, Draw.io, Google Analytics, MS Access, MS Project, SQL, LDAP, XML, DBeaver, PowerBI, Tableau, CrystalReports, TFS, SOAP-UI, Postman API, Bloomberg
Documentation: User Stories, Gherkin User Stories, BDD-style specifications, Business Rules, BRD, FRD, Lucidchart, diagrams, screen and report mock-ups with Use Cases, UAT cases
Experience
NYC Department of Social Services (DSS/HRA), Brooklyn, New York 03/2023 – Current
Senior Business Analyst
Project:
Business Rules Review, Enhancements, and Development of CARS (Cash Work Tracking System), Information Verification System (IVS), Information Eligibility System (IES), and Streamlined Paperless Office System (SPOS) systems as part of the Supplemental Nutrition Assistance Program (SNAP) area of the Family Independence Administration (FIA) of New York City HRA / FIA of City of New York
Responsibilities:
Develop strong relationships with clients and keep them engaged throughout the project
Provide analysis of workflow and processes with suggestions for improvement
Apply data mapping techniques to align data flow between applications
Conduct interviews with Business Stakeholders and SMEs to produce Business and Functional Requirement Documents, as well as Requirement Traceability Matrix
Identify areas where process, technology, and development of the SPOS and ANGIE systems can lead to increased efficiency and productivity
Provide detailed analysis resulting in clear, concise, and unambiguous system requirements as User Stories in JIRA and Confluence applications
Capture and express requirements for User Stories, Use Cases, and Mockups to ensure a smooth Agile process, thus adhering to INVEST and SMART principles
Perform GAP and SWOT Analyses of the current and future states of the developed solutions with respective UML, workflow, and data flow diagrams
Create business rules for the SNAP Eligibility Determination process
Position as a Single Point of Contact between Business, UX/UI, and Dev/QA teams
Work with the team on story estimation and prioritization during Grooming sessions
Plan, pre-test, and conduct UAT, regression, integration, and smoke testing
Use ServiceNow to triage and prioritize tickets originating from the end users
Johnson & Johnson, New Brunswick, New Jersey 02/2021 – 03/2023
Agile Business Analyst, Consultant, MedTech / Pharma Supply Chain
Projects:
Support of an IT Solution (PRISMA Dashboard) to fully control the company’s spend on materials from a contractual, financial, and operational perspective.
Creation of the Price Negotiation Tool (Pendulum) to review, negotiate, and update prices for the materials being procured.
Creation of the BOM (Bill of Materials) Dashboard to show a breakdown of the Finished Goods into all their components
Responsibilities:
Conducted interviews with Business Stakeholders and SMEs to produce Business and Functional Requirement Documents, as well as Requirement Traceability Matrix
Led deep-dive sessions with the stakeholders to define data extraction rules to ensure expected data extraction results are met
Mapped fields between data dimension sources and fields from the target applications
Created data dictionaries of the target applications to align with expectations
Queried databases to verify data extract to make sure they align with expectations
Engaged with Data Engineers to create Digital Ortho Map Database (DOMD) documents
Developed strong relationships with clients and keep them engaged throughout the project
Provided analysis of workflow and processes with suggestions for improvement
Identified areas where process, technology, and development of the developed solutions can lead to increased efficiency and productivity
Provided detailed analysis resulting in clear and concise system requirements as User Stories in JIRA and Confluence applications
Captured and expressed requirements for User Stories, Use Cases, and Mockups to ensure a smooth Agile process, thus adhering to INVEST and SMART principles
Performed GAP, SWOT, and Impact Analyses of the current and future states of the developed solutions with respective UML, workflow, and data flow diagrams
Positioned as a Single Point of Contact between Business, UX/UI, and Dev/QA teams
Collaborated on UX/UI activities to create compelling product designs
Worked with the team on stories estimation and prioritization during Grooming sessions
Educated Business Stakeholders on the Agile/Scrum Framework to manage expectations
Planed and conducted UAT, regression, integration, and smoke testing sessions
NYC Department of Social Services (DSS/HRA), New York, New York 01/2019 – 01/2021
Agile Business Analyst, Consultant
Project:
Creation of the Streamlined Paperless Office System (SPOS) and Work Tracking System (WTS) to modernize and improve the interview, eligibility determination, recertification, and case change actions for the users of the Paperless Office System (POS) in the Supplemental Nutrition Assistance Program (SNAP) area of the Family Independence Administration (FIA) of New York City
Responsibilities:
Developed strong relationships with clients and kept them engaged throughout the project
Provided analysis of workflow and processes with suggestions for improvement
Applied data mapping techniques to align data flow between applications
Conduct interviews with Business Stakeholders and SMEs to produce Business and Functional Requirement Documents, as well as Requirement Traceability Matrix
Identified areas where process, technology, and development of the SPOS and WTS systems can lead to increased efficiency and productivity
Provided detailed analysis resulting in clear, concise, and unambiguous system requirements as User Stories in JIRA and Confluence applications
Captured and expressed requirements for User Stories, Use Cases, and Mockups to ensure a smooth Agile process, thus adhering to INVEST and SMART principles
Performed GAP and SWOT Analyses of the current and future states of the developed solutions with respective UML, workflow, and data flow diagrams
Created business rules for the SNAP Eligibility Determination process
Acted as a Single Point of Contact between Business, UX/UI, and Dev/QA teams
Created and maintained status dashboard report for the key stakeholders using Tableau
Worked with the team on stories estimation and prioritization during Grooming sessions
Planed, pre-tested, and conducted UAT, regression, integration, and smoke testing
Educate Business Stakeholders on the Agile/Scrum Framework to manage expectations
Pentius, Inc., New York, New York 08/2018 – 12/2018
Agile Business Analyst, Consultant
Project: Enhancements to the Online Banking portal with a Consumer Loan Marketplace, Credit Score, and Credit Card application increased online customer acquisitions by 15%.
Responsibilities:
Developed strong relationships with clients and keep them engaged throughout the project lifecycle
Worked with Business Stakeholders and SMEs to formulate and define Business Needs and Requirement Documents for the project
Educated Business Stakeholders on the Agile/Scrum Framework to manage expectations
Defined UX/UI functional requirements as User Stories in JIRA and Confluence
Captured and expressed requirements with BDD-style specifications, Gherkin user stories, user cases, and mockups to ensure a smooth Agile process
Positioned as a Single Point of Contact between Business, UX/UI, and Dev/QA teams
Acted as s Product Owner, led value-based Sprint Planning and Sprint Grooming meetings
Analyzed details of the website visitors and utilization via Google Analytics
Planed, pre-tested, and conduct UAT sessions to meet client’s expectations
Lenox Hill Radiology, New York, New York 01/2018 – 08/2018
Lead Agile Business Analyst, Consultant
Project: Enhance existing ERP architecture with Radiology Doctor Payment and Business Intelligence modules utilizing SCRUM Framework
Responsibilities:
Established working relationships with Product Owners, Stakeholders, and SMEs
Interviewed product owners, stakeholders, and users to identify candidate requirements
Led regular Backlog Grooming and detailed requirements elicitation sessions
Maintained Product Backlog and an upcoming Sprint Backlog in Jira
Developed detailed specifications for ETL, GUI, Operational, and BI reports
Prepared and conducted Sprint Presentation meetings with PO and Business SMEs
Developed User Stories and Acceptance Criteria using Gherkin syntax
Planed, pre-tested, and conducted UAT sessions to meet client’s expectations
SS&C Technologies, Inc., New York, NY 05/2016 - 12/2017
Senior Business Analyst, Director, CAMRA division
Projects:
Managed CAMRA upgrades for the new and existing clients
Automatic reconciliation with Recon for new and existing clients
Responsibilities:
Established and managed relationships with existing and new CAMRA clients
Identified clients’ needs and matched with CAMRA’s capabilities and Product Roadmap
Prepared presentations and customized product demos for Life and P&C companies
Documented clients’ requirements in BRDs and translated for technical team into FRDs
Managed the CAMRA’s Combined Scope of Work for multiple clients and IT teams
Built SQL scripts and Stored Procedures to extract data for BI analysis and UAT exercises
Pre-tested solutions in the UAT environment to create UAT scenarios and UAT Plan
New York Life Insurance Company, New York, New York 08/2001 – 05/2016
Senior Business Analyst, Director, CAMRA Back Office Operations
Large-Scale projects across Front Office, Back Office, Middle Office and IT organizations:
CAMRA 6.8 Upgrade project migrated legacy database to SQL Server and enhanced Government Regulations and Tax Lot functionalities to comply with NAIC and FINRA
Aladdin (BlackRock) Implementation project replaced Bloomberg Trade Station for Fixed Income and Equity trades to improve Analytics, Forecasting and Data Integrity
Portia (MacKay Shields) project implemented a new trading system for Corporate Bonds
Day-to-Day Responsibilities:
Managed proposed and ongoing scope of work for the Proprietary Trading division
Liaised with Business, Back Office, Middle Office, Back Office and IT Stakeholders
Analyzed strategic business requirements, and facilitated decision making
Managed business, functional, system, and data requirements on the ongoing projects
Served as a single point of contact between SME and Dev Teams during SDLC
Prepared UAT plans and supervised QA and UAT execution and issues resolution
Maintenance and System Support, enhanced Data Reference Management process
Education
SAM Career Center, New York, NY 2019 - 2020
Advanced Business Analysis and preparation for CBAP certification
Requirements management in Agile and SCRUM
Scrum Alliance, New York, NY 2018
Certified Scrum Master (CSM)
Certified Scrum Product Owner (CSPO)
New York Life On-site Training, New York, NY 2009 - 2015
Relational Databases with SQL Server
Project Management and MS Project
Regis University, Denver, Colorado
Master of Business Administration, December 2006 2006
Pace University, New York, New York
Bachelor of Business Administration, June 1998 1998
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