Customer Success manager
Resume:
Ezgi ATAYAY
Proactive professional with a proven track record in optimizing
business development processes and driving operational excellence. Consistently achieved >90% retention rates by implementing data-driven strategies, aligning tools with organizational goals, and fostering cross-team collaboration. Skilled in streamlining workflows, analyzing key performance metrics, and deploying scalable solutions to enhance team efficiency and client satisfaction. Adept at leveraging technology and cross-functional leadership to drive revenue growth and operational success.
• 94% GRR achieved through strategic client relationship management, streamlined onboarding, project oversight, and targeted training
• Established the Customer Success department, implemented a CS tool, and reduced operational costs by 34%
• Led client surveys, cross-functional collaboration, and strategy implementation to drive successful outcomes
• Provided management-level, data-driven insights to enhance efficiency, while maintaining detailed documentation for GDPR and ISO compliance
• Onboarded new customers and managed regional queries and projects
• Optimized sales processes using SAP
• Streamlined customer handling processes to enhance team efficiency and achieve individual and team goals
• Led a portfolio of 300+ strategic accounts, achieving a 92% GRR through personalized training, effective communication, and collaboration
• Drove multiple process-improvement projects to streamline workflows and support team efficiency
• Actively working with teams to identify upsell and cross-sell opportunities and enhance product improvement processes
• Specialized in seven products, overseeing client onboarding and revenue growth. Pioneered a customer engagement strategy that boosted product adoption by 38%
• English
• Spanish
• French
High School
20XX - 20XX
High School
20XX - 20XX
High School
20XX - 20XX
LANGUAGES
Ghent, Belgium
• Project Management tools
• Effective communication
• CSM/CRM tools
• Data management and reporting
• Problem solving abilities
• Cross funtional, multi cultural
teamwork
• Collaboration
• Time management
• Efficieny
• Strategic thinking
• Attention to detail
• Presentation competency
• Turkish (Native)
• English (Fluent)
• Dutch (Upper Intermediate)
• Spanish (Intermediate)
Ghent, Belgium
**********@*****.***
PROFILE
SKILLS
LANGUAGES
FiscalNote (2024 - Present)
K adanza (20 22 - 20 2 4/ec onomic do wnsizing)
Establishment Labs (2021 - 2022)
EXPERIENCE
CLIENT SUCCESS MANAGER
CUSTOMER SUCCESS MANAGER
CUSTOMER CARE & ACCOUNT ANALST
• Planned large, complex projects with strong networking skills
• Utilized SAP and Salesforce effectively for project management and process optimization
• Operational Excellence Foundations (LinkedIn)
• Essential Business Communication Skills Professional Certificate (LinkedIn)
• DEI Awareness Professional Certificate (LinkedIn)
• Customer Success Career Advancement
• Customer Success Master Class
• Strategic CSM Advanced Concepts
• Strategic CSM
• CSM Fundamentals
• English
• Spanish
• French
High School
20XX - 20XX
High School
20XX - 20XX
High School
20XX - 20XX
LANGUAGES
Ghent, Belgium
EDUCATION
International Relations
Ozyegin University
Istanbul / Türkiye
Tilburg University
Tilburg / The Netherlands
• Focused on human
righ ts, ps y chology,
sociology, and
entrepreneurship.
• President of the
Entrepreneurship Club.
• Focused on human
rights and digital
connectivity .
Philips (2021 - 2022)
EXPERIENCE
CERTIFICATES
INSTALL BASE ADMIN TEMP
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