Customer Service Representative

Michelle Wiley **** E Hatch St., Sturgis, MI ***** ● 269-***-**** ● ********@*****.***

Objective

Highly motivated individual seeking opportunity to grow within the company and bring strong communication skills, while also utilizing organizational and time management skills. With years of self-discipline from working from home and office, with ability to multitask in a fast-paced environment.

Skills

Customer Service, Order Entry, Inbound Marketing, B-B Sales, Business Development, Cold Calling, Lead Generation, Product Presentation, Sales Management and Support, Vendor Relations, Pipedrive, Salesforce, Syspro, Goldmine

Work Experience

Telemark, MI – Customer Service and Order Entry 2022 – 2024

Received emails and phone calls from clients for repeat quotes.

Built quotes and sent to client for confirmation to move forward with sale.

Directing requests and unresolved issues to ither colleagues.

Filed documentation, answered phones.

Maintaining data for monthly sales.

Entered new and repeat orders.

Market Scan, CA – Direct Service Representative 2020 – 2022

Worked independently from home while meeting calls and scheduled goals daily and monthly.

Generated sales leads for business by identifying potential clients and encouraging them to view. demo and setting for sales team, averaging 50 – 60 calls per day, as well as detailed notes in Pipedrive for records for later information.

Developed relationships with franchise dealerships for new car software, by building rapport with them over the phone by providing customer service answering questions about products and services.

vAuto, CO – Direct Service Representative 2014 – 2020

Worked both in office and from home while meeting call and scheduled goals daily and monthly.

Skilled in improving customer retention levels within highly competitive markets and converting interest in companies’ products.

Provided customer service to current and potential clients by answering questions about products and services.

Developed relationships with current and potential clients in franchise dealership for used car software by building rapport with them over the phone.

Generated sales leads for business by identifying potential business and encouraging them to view demo and setting for sales team, averaging 50-60 calls per day, as well as detailed notes in Salesforce for records for later information.

Matrix Resources, CO – Contractor of vAuto 2013 – 2014

Direct Service Representative temp to higher.

Generated sales leads for business by identifying potential business and encouraging them to view demo and setting for sales team, averaging 50-60 calls per day, as well as detailed notes in Salesforce for records for later information.

Mountain Girl Cleaning, CO – 2010 – 2013

Home and business house cleaner.

Corptax, IL – Marketing Sales Lead Generator 2008 – 2009

Called domestic business across the country for tax software and provided customer service to potential clients on questions on software as well as detailed notes in Salesforce for later use.

Represented company at trade shows and promoted products.

Averaged 30-50 calls per day focusing on driving demos.

American Marketing, IL – Account Manager 2007 – 2008

Demonstrated ability to build new territories and expand opportunities within existing clients.

Expanded customer base, and increased revenue within organizations.

ProSORT Services, IL – Account Manager 2004 – 2007

Proven Success in leading business development efforts, expanding customer base and increasing revenue within organizations.

Cultivated positive and enduring relationships with customers.

Provided in-service training and presentations to educate clients on products.

Education

B.S., Business Management – Tri-State University 2003

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